LHCH Grand Awards 2023 Programme
Take a look through the programme that details the order of events during our Grand Awards.
Take a look through the programme that details the order of events during our Grand Awards.
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<strong>LHCH</strong><br />
<strong>Grand</strong> <strong>Awards</strong><br />
<strong>2023</strong><br />
Friday 17th November <strong>2023</strong><br />
Crowne Plaza, Liverpool City Centre
2 3<br />
Welcome<br />
This event has been kindly supported by:<br />
We are pleased to be able to celebrate the achievements of<br />
Team <strong>LHCH</strong> in person this year with our<br />
<strong>LHCH</strong> <strong>Grand</strong> <strong>Awards</strong> <strong>2023</strong>!<br />
It has been a successful year for <strong>LHCH</strong>.<br />
We are delighted to have been rated one of the best hospitals<br />
in the country and best in the North West for ‘overall patient<br />
experience’ in this year’s national NHS Adult Inpatient Survey<br />
2022. This follows fantastic NHS Staff Survey Results, published<br />
earlier this year, where we were top in the country for<br />
‘A Place to Work’ and ‘Staff Engagement’.<br />
Each and every one of us should be really proud of what<br />
we have achieved individually and as a team.<br />
Tonight is about celebrating the achievements of our<br />
shortlisted and winning teams or individuals.<br />
However, we’d like to take this opportunity to thank<br />
every member of Team <strong>LHCH</strong> for your efforts this year.<br />
Enjoy your evening.<br />
Val Davies<br />
Chair<br />
Jane Tomkinson OBE,<br />
Chief Executive Officer
<strong>Programme</strong><br />
4 5<br />
7pm – Drinks Reception<br />
7.45pm – Guests seated in the Princes Suite<br />
7.55pm – Welcome from Masters of Ceremonies (MC)<br />
Professor Jay Wright, Director of Research/Consultant Cardiologist and<br />
Dr John Morris, Associate Medical Director – Medicine<br />
8pm – Dinner is served<br />
Menu<br />
Starter<br />
Leek and potato soup, crispy onion, truffle oil (V)<br />
Main<br />
Roast Chicken, tender stem broccoli, dauphinoise potato with a<br />
marsala jus<br />
or<br />
Root Vegetable & chickpea Wellington, lightly spiced cream<br />
sauce (vegetarian option available if pre-requested only)<br />
Dessert<br />
Chocolate orange cheesecake<br />
9.30pm – ‘Best of the Best’ <strong>LHCH</strong> Outstanding <strong>Awards</strong><br />
Compassion in Care Award sponsored by Fred & Ginger<br />
Productions Limited<br />
Quality Improvement Award sponsored by Rider Hunt<br />
Construction Consultants<br />
Outstanding Service Delivery Award sponsored by CLC<br />
Contractors Limited<br />
Outstanding Contribution Award sponsored by Isla Care Limited<br />
Significant Impact to Patient Safety Award sponsored by<br />
Evolution<br />
Non Clinical Team of the Year Award sponsored by Vale<br />
Decorators<br />
Unsung Heroes Award sponsored by HESIS<br />
IMPACT Award sponsored by CDW<br />
Enhancing Patient Experience Award sponsored by Altera<br />
Team of the Year Award sponsored by Max 20<br />
Patient Choice Award sponsored by Avrenim<br />
Employee of the Year Award sponsored by Intercity<br />
CEO Special Appreciation Award sponsored by Hill Dickinson<br />
<strong>LHCH</strong> Charity Raffle Prize Draw<br />
10.15pm - Disco<br />
1am – Close
Meet the Finalists<br />
6 7<br />
Compassion in Care Award<br />
sponsored by Fred & Ginger Productions Limited<br />
Outstanding Service Delivery Award<br />
sponsored by CLC Contractors Limited<br />
Cherry Ward<br />
The feedback received by the Cherry Ward<br />
from patients and their loved ones is always<br />
second to none. Nothing is ever too much<br />
trouble for the team who go above and<br />
beyond for their patients each and every day.<br />
Palliative Care team<br />
Recently the team cared for a young patient<br />
in his last six months in life. They made this<br />
time the best it could possibly be and the<br />
patient said that they were his family. The<br />
Palliative Care team are exceptional!<br />
Knowsley Community Respiratory<br />
Service and Rapid Response team<br />
KCRS and Rapid Response team have worked<br />
tirelessly all year round, going above and<br />
beyond to ensure safe, compassionate and<br />
responsive care for patients suffering with<br />
chronic lung disease. By providing a seamless,<br />
24/7 integrated pathway, the service is<br />
frequently the first port of call for patients<br />
who have nowhere else to turn.<br />
Therapies<br />
Therapies team always put patients<br />
and families at the forefront and have<br />
endeavoured to provide the best treatment<br />
and care despite a number of challenges over<br />
the course of the year. There have been a<br />
number of achievements through the year<br />
and the patient feedback received has been<br />
outstanding.<br />
Quality Improvement Award<br />
sponsored by Rider Hunt Construction Consultants<br />
Outstanding Contribution Award<br />
sponsored by Isla Care Limited<br />
Acute Pain team<br />
The dedicated Acute Pain team have this<br />
year maintained a full 6 day service, made<br />
improvements which have led to excellent<br />
scores in the pain satisfaction audit for <strong>2023</strong>,<br />
introduced several cost saving strategies and<br />
developed the liposomal project to name a<br />
few!<br />
Delirium Steering Group<br />
The Delirium Steering Group have worked<br />
hard with the Quality Improvement team to<br />
improve the patient journey from pre to post<br />
operative and then discharge from hospital if<br />
they experience an acute episode of delirium.<br />
Cath Lab<br />
<strong>2023</strong> is a special year for Cath Lab, it rounds<br />
off the building and development works that<br />
have taken place. The outstanding building<br />
work matches that of the clinical MDT. The<br />
resilience, flexibility, professionalism and<br />
dedication that the staff have shown during<br />
the build has been outstanding.<br />
<strong>LHCH</strong> Cardio-Oncology team<br />
This multi-disciplinary team consistently goes<br />
above and beyond to ensure that cancer<br />
patients from all around the region receive<br />
excellent, compassionate and safe care. They<br />
do this by constant flexibility to ensure the<br />
sickest patients are seen first. The team are<br />
engaged and invested in making service<br />
improvements.
Meet the Finalists<br />
8 9<br />
Significant Impact to Patient Safety Award<br />
sponsored by Evolution<br />
Unsung Heroes Award<br />
sponsored by HESIS<br />
Coronary Care Unit<br />
CCU always provide the highest standard of<br />
care to their patients whilst ensuring patient<br />
safety. The patients are often admitted<br />
as emergencies, and this can be quite<br />
frightening for the patient and their loved<br />
ones. The staff on CCU always ensure that<br />
they reassure and explain everything in a way<br />
the patient can understand.<br />
IV Iron Service<br />
This exceptional<br />
service, provided<br />
for patients with<br />
anaemia, started as<br />
a small improvement<br />
project for pre op<br />
patients and is<br />
expanding rapidly to<br />
meet the needs of<br />
patients. The Trust<br />
receives excellent<br />
feedback about<br />
how Amy Nelson<br />
goes above and<br />
beyond daily for her<br />
patients.<br />
<strong>LHCH</strong> Admin team<br />
It is clear from the<br />
number of nominations<br />
for Admin Teams<br />
throughout the<br />
organisation that<br />
the <strong>LHCH</strong> Admin teams take<br />
pride in delivering a high quality, efficient<br />
and patient focused service. The teams offer<br />
an essential behind the scenes services and<br />
without these critical back office functions<br />
outstanding care couldn’t be provided.<br />
Medical Examiners & Bereavement team<br />
The Medical Examiner Service has had a<br />
positive impact on the bereavement service.<br />
Medical examiners are supported by a medical<br />
examiner officer and bereaved people are put<br />
at the centre of the process. Much positive<br />
feedback, from bereaved relatives, has been<br />
received following their experience speaking<br />
with this team.<br />
Non Clinical Team of the Year Award<br />
sponsored by Vale Decorators<br />
IMPACT Award<br />
sponsored by CDW<br />
Communications<br />
The Comms team has been outstanding. The<br />
breadth of projects they have been involved<br />
with is amazing and all with a tiny resource<br />
and budget. They ensure<br />
<strong>LHCH</strong>’S reputation is<br />
protected at all times<br />
and the quality of their<br />
work is superb.<br />
iDigital<br />
This year the iDigital team introduced electronic<br />
consent to ensure a safer process, expanded<br />
use of digital communications to replace paper<br />
correspondence, supported staff<br />
with faster sign on across all<br />
systems and became the first centre<br />
in the UK to implement CartoNet.<br />
Recruitment and Resourcing<br />
This year the team have been incredibly<br />
supportive to managers with recruitment,<br />
resourcing and retention. Multiple successful<br />
recruitment days have been held throughout<br />
the year for various staff groups, international<br />
and locally recruited nurses recruited and<br />
workforce systems supported.<br />
Learning & Development<br />
Over the last 12 months the Learning &<br />
Development Team have demonstrated the<br />
Trust’s values in all that they do. The Learning<br />
& Development opportunities for all staff<br />
are our outstanding contribution to the<br />
development of our staff for the benefit of<br />
our patients.<br />
Security<br />
The security team strive to ensure a safe and<br />
secure environment is maintained for patients<br />
and staff. They are diligent, conscientious<br />
and responsive. The team has an ethos<br />
of continuous<br />
improvement<br />
and have led<br />
and supported<br />
improvements<br />
in our security<br />
infrastructure as<br />
well as leading<br />
initiatives to<br />
support staff to<br />
‘feel’ safer on<br />
site.
Meet the Finalists<br />
10 11<br />
Enhancing Patient Experience Award<br />
sponsored by Altera<br />
Employee of the Year Award<br />
sponsored by Intercity<br />
Acute Cardiac Unit<br />
They care for many patients with a variety of<br />
conditions, but over recent months have seen<br />
an increase in the number of patients they<br />
are caring for following an out of hospital<br />
cardiac arrest who may have a hypoxic brain<br />
injury. This places many challenges on the<br />
team; however, they work hard to ensure<br />
that they give the patients the very best of<br />
care.<br />
Outpatients<br />
Our Outpatients Department runs with<br />
military precision ensuring that patients who<br />
use outpatients also have a good experience<br />
and that delays do not occur. We receive<br />
multiple excellent comments about Annie and<br />
her team who provide exceptional care every<br />
day.<br />
September 2022<br />
Denis McAllister<br />
Volunteer<br />
October 2022<br />
Alexandra Stock<br />
Healthcare Assistant<br />
November 2022<br />
Kathy Watterson,<br />
Sister, Birch Ward<br />
December 2022<br />
Ameer Ramesh Dev<br />
Assistant Respiratory<br />
Physiologist<br />
Team of the Year Award<br />
sponsored by Max 20<br />
January <strong>2023</strong><br />
Stephen Douglas<br />
Healthcare Assistant<br />
February <strong>2023</strong><br />
Joe Dann<br />
Booking Clerk<br />
March <strong>2023</strong><br />
Nathan Harris<br />
TAVI Coordinator<br />
April <strong>2023</strong><br />
Felicity Kempson<br />
Critical Care Infection<br />
Specialist Nurse<br />
Advanced Nurse Practitioners (ANPs) –<br />
Cardiology and Surgery teams<br />
This year, the cardiology ANP team have<br />
ensured patients have remained safe during<br />
junior doctor strikes, implemented new ‘nurse<br />
led rapid access chest pain clinic’ and worked<br />
tirelessly at reducing cardioversion waits<br />
despite challenges. The cardiothoracic ANP<br />
team continue to innovate in thoracic and<br />
cardiac surgery and are the envy of a large<br />
number of cardiothoracic centres who use<br />
them as a model from which to develop their<br />
own service.<br />
Oak Ward<br />
This year, Oak ward has embedded new<br />
starters and been exceptionally busy with<br />
post operative patients. The running of the<br />
ward has been exceptional with smooth<br />
patient flow and they have been a shining<br />
example of how to provide individualised and<br />
high quality care to patients; delivered with<br />
kindness and empathy whilst under pressure.<br />
May <strong>2023</strong><br />
Lauren Farrell<br />
Staff Nurse<br />
June <strong>2023</strong><br />
Claire Lee<br />
Research Nurse<br />
July <strong>2023</strong><br />
Ann Bayley<br />
Discharge Co-ordinator<br />
August <strong>2023</strong><br />
Lisa Wood<br />
ANP-Surgery
12<br />
Meet<br />
the Finalists<br />
13<br />
Patient Choice Award<br />
sponsored by Avrenim<br />
Holly Suite<br />
“Nothing is too much trouble for the whole<br />
team. They go above and beyond to make<br />
you feel secure, comfortable and relaxed.<br />
Their Knowledge is unbelievable and pleasant<br />
and supportive too!”<br />
“All staff are friendly and helpful. Made<br />
me feel relaxed taking time to explain my<br />
procedure. Nothing was too much trouble,<br />
made me feel welcome like a person not a<br />
number on a list. Thank you.”<br />
“Looked after with 5 star treatment from the<br />
moment we arrived in site till the moment we<br />
left . All staff were amazing. . Very helpful<br />
and polite.”<br />
“My husband had a heart attack then a<br />
stent fitted and the staff were all so lovely<br />
and caring explained everything and kept us<br />
informed every step of the way, putting us at<br />
ease.”<br />
CEO Special Appreciation Award<br />
sponsored by Hill Dickinson<br />
Rosie Wales, Lung Nurse Specialist<br />
“Rosie was absolutely amazing from start<br />
to finish during my<br />
husband’s cancer<br />
journey. Rosie was the<br />
first person we spoke<br />
to when she rang to<br />
give my husband the<br />
bad news that there<br />
was quite a big tumour<br />
on his lung back in<br />
December 2022.<br />
“Rosie was such a<br />
calming influence,<br />
reassuring, ready to listen to our concerns<br />
and making sure all our questions were<br />
answered. She has a wealth of knowledge.<br />
“Rosie stood out like a beam of light for<br />
us, always so knowledgeable, reassuring and<br />
with a great calming soothing attitude. She<br />
really did go the extra mile and continues to<br />
do so if we ever we have to ring her. Nothing<br />
is too much trouble and she is always so<br />
reliable and professional.<br />
“We can’t praise her enough and we hope<br />
she understands just how much difference<br />
she has made to us as a family this past nine<br />
months. She truly is an outstanding member<br />
of staff and such a great ambassador for<br />
<strong>LHCH</strong>. Thank you so much Rosie from the<br />
bottom of our hearts.”<br />
Altera Digital Health is proud to be one<br />
of the leading providers of electronic<br />
patient records in the UK and supporting<br />
the sustainability of the NHS with costeffective,<br />
proven and clinically led EPRs.<br />
We believe patients and clinicians<br />
deserve solutions that don’t exhaust<br />
scarce budgets or take years to deploy<br />
and realise benefits.<br />
Avrenim is your full-service partner<br />
offering expert consultancy, innovative<br />
design, reliable facilities management,<br />
and seamless project delivery - all<br />
underpinned by a commitment to a<br />
greener planet.<br />
Solutions that are cost-effective, easier to<br />
use, and flexible.<br />
We enable you to take a fast, flexible,<br />
and clinically driven roadmap towards<br />
digital maturity across your ICS,<br />
with solutions that work smarter and<br />
more intuitively, connecting patient<br />
information so you can provide the right<br />
care, always.<br />
Learn more via uk.alterahealth.com<br />
To support our customers’ journey to net<br />
zero, we help to reduce their carbon<br />
footprint and achieve cost savings<br />
through solar, as well as providing indepth<br />
consultancy to evaluate energy<br />
requirements and enhance efficiency.<br />
Beyond solar, Avrenim specialises in<br />
facilities management, guaranteeing<br />
a well-maintained and secure<br />
environment, reducing downtime and<br />
driving productivity.<br />
Email: Hannah Davis – Business<br />
Development Manager via<br />
Hannah.davis@avrenim.co.uk<br />
Surprise winner to be announced on the evening.<br />
www.avrenim.co.uk
14 15<br />
HESIS specialise in keeping its customers safe,<br />
secure and compliant.<br />
We do this through our offerings of electronic Fire<br />
& Security systems, CCTV, Access Control, HVAC<br />
Maintenance and Special Projects.<br />
We offer Health & Safety consultancy through our<br />
sister company – Aspen Thorn.<br />
At Intercity, we help businesses Do More with technology,<br />
including Cloud & Security, Communications and Managed IT.<br />
With a world class NPS score, a host of certifications and<br />
accreditations, and 35+ years’ experience delivering amazing<br />
technology solutions, all we need to know is how can we help<br />
you Do More.<br />
www.Hesis.co.uk<br />
Email info@hesis.co.uk<br />
Tel: 0845 200 2542<br />
www.intercity.technology<br />
www.max20.com<br />
Email: contact@max20projectsolutions.com<br />
Tel: 0161 941 5026<br />
max20 Project Solutions is a Service<br />
Delivery Partner who supports<br />
NHS Trusts with their Digital<br />
Transformation journey.<br />
As one of the leading GCloud<br />
Framework suppliers max20 is able<br />
to manage complete projects or<br />
provide consultancy via its Associate<br />
Subject Matter Experts throughout<br />
both Acute and Community settings.<br />
Thank You<br />
Thank you to our sponsors for supporting our <strong>LHCH</strong><br />
<strong>Grand</strong> <strong>Awards</strong> <strong>2023</strong>. We couldn’t have celebrated the<br />
achievements of Team <strong>LHCH</strong> tonight without you!<br />
Further thanks to the following who have donated<br />
raffle prizes for <strong>LHCH</strong> Charity raffle this evening:<br />
Royal Court, Beatles Story, Junkyard Golf, Crowne<br />
Plaza - Liverpool City Centre, Thornton Hall Hotel<br />
and Doubletree by Hilton, Chester.
16<br />
Raff le<br />
On your table you will find an envelope for you to take part in our <strong>LHCH</strong> Charity<br />
Raffle. To join in please use the envelope to make a donation and write your<br />
name on the envelope to be entered into the prize draw. Good luck!<br />
Prizes include:<br />
M&S Deluxe Christmas Hamper<br />
£100 Restaurant Voucher for Panoramic<br />
34, Liverpool<br />
2 tickets for Christmas Pantomine at<br />
the Royal Court, Liverpool<br />
Family ticket for the Beatles Story<br />
Overnight stay for two with breakfast<br />
at Doubletree by Hilton Hotel & Spa,<br />
Chester<br />
Golf pass and cocktails for two at<br />
Junkyard Golf, Liverpool One<br />
Overnight stay at the Crowne Plaza,<br />
Liverpool City Centre<br />
Spa Day pass for two at Thornton Hall<br />
Hotel, Thornton Hough, Wirral<br />
£50 Love to Shop Voucher<br />
£50 Amazon Shopping Voucher