LHCH Grand Awards 2023 Programme

LHCH
Grand Awards
2023
Friday 17th November 2023
Crowne Plaza, Liverpool City Centre

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Welcome
This event has been kindly supported by:
We are pleased to be able to celebrate the achievements of
Team LHCH in person this year with our
LHCH Grand Awards 2023!
It has been a successful year for LHCH.
We are delighted to have been rated one of the best hospitals
in the country and best in the North West for ‘overall patient
experience’ in this year’s national NHS Adult Inpatient Survey
2022. This follows fantastic NHS Staff Survey Results, published
earlier this year, where we were top in the country for
‘A Place to Work’ and ‘Staff Engagement’.
Each and every one of us should be really proud of what
we have achieved individually and as a team.
Tonight is about celebrating the achievements of our
shortlisted and winning teams or individuals.
However, we’d like to take this opportunity to thank
every member of Team LHCH for your efforts this year.
Enjoy your evening.
Val Davies
Chair
Jane Tomkinson OBE,
Chief Executive Officer

Programme
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7pm – Drinks Reception
7.45pm – Guests seated in the Princes Suite
7.55pm – Welcome from Masters of Ceremonies (MC)
Professor Jay Wright, Director of Research/Consultant Cardiologist and
Dr John Morris, Associate Medical Director – Medicine
8pm – Dinner is served
Menu
Starter
Leek and potato soup, crispy onion, truffle oil (V)
Main
Roast Chicken, tender stem broccoli, dauphinoise potato with a
marsala jus
or
Root Vegetable & chickpea Wellington, lightly spiced cream
sauce (vegetarian option available if pre-requested only)
Dessert
Chocolate orange cheesecake
9.30pm – ‘Best of the Best’ LHCH Outstanding Awards
Compassion in Care Award sponsored by Fred & Ginger
Productions Limited
Quality Improvement Award sponsored by Rider Hunt
Construction Consultants
Outstanding Service Delivery Award sponsored by CLC
Contractors Limited
Outstanding Contribution Award sponsored by Isla Care Limited
Significant Impact to Patient Safety Award sponsored by
Evolution
Non Clinical Team of the Year Award sponsored by Vale
Decorators
Unsung Heroes Award sponsored by HESIS
IMPACT Award sponsored by CDW
Enhancing Patient Experience Award sponsored by Altera
Team of the Year Award sponsored by Max 20
Patient Choice Award sponsored by Avrenim
Employee of the Year Award sponsored by Intercity
CEO Special Appreciation Award sponsored by Hill Dickinson
LHCH Charity Raffle Prize Draw
10.15pm - Disco
1am – Close

Meet the Finalists
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Compassion in Care Award
sponsored by Fred & Ginger Productions Limited
Outstanding Service Delivery Award
sponsored by CLC Contractors Limited
Cherry Ward
The feedback received by the Cherry Ward
from patients and their loved ones is always
second to none. Nothing is ever too much
trouble for the team who go above and
beyond for their patients each and every day.
Palliative Care team
Recently the team cared for a young patient
in his last six months in life. They made this
time the best it could possibly be and the
patient said that they were his family. The
Palliative Care team are exceptional!
Knowsley Community Respiratory
Service and Rapid Response team
KCRS and Rapid Response team have worked
tirelessly all year round, going above and
beyond to ensure safe, compassionate and
responsive care for patients suffering with
chronic lung disease. By providing a seamless,
24/7 integrated pathway, the service is
frequently the first port of call for patients
who have nowhere else to turn.
Therapies
Therapies team always put patients
and families at the forefront and have
endeavoured to provide the best treatment
and care despite a number of challenges over
the course of the year. There have been a
number of achievements through the year
and the patient feedback received has been
outstanding.
Quality Improvement Award
sponsored by Rider Hunt Construction Consultants
Outstanding Contribution Award
sponsored by Isla Care Limited
Acute Pain team
The dedicated Acute Pain team have this
year maintained a full 6 day service, made
improvements which have led to excellent
scores in the pain satisfaction audit for 2023,
introduced several cost saving strategies and
developed the liposomal project to name a
few!
Delirium Steering Group
The Delirium Steering Group have worked
hard with the Quality Improvement team to
improve the patient journey from pre to post
operative and then discharge from hospital if
they experience an acute episode of delirium.
Cath Lab
2023 is a special year for Cath Lab, it rounds
off the building and development works that
have taken place. The outstanding building
work matches that of the clinical MDT. The
resilience, flexibility, professionalism and
dedication that the staff have shown during
the build has been outstanding.
LHCH Cardio-Oncology team
This multi-disciplinary team consistently goes
above and beyond to ensure that cancer
patients from all around the region receive
excellent, compassionate and safe care. They
do this by constant flexibility to ensure the
sickest patients are seen first. The team are
engaged and invested in making service
improvements.

Meet the Finalists
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Significant Impact to Patient Safety Award
sponsored by Evolution
Unsung Heroes Award
sponsored by HESIS
Coronary Care Unit
CCU always provide the highest standard of
care to their patients whilst ensuring patient
safety. The patients are often admitted
as emergencies, and this can be quite
frightening for the patient and their loved
ones. The staff on CCU always ensure that
they reassure and explain everything in a way
the patient can understand.
IV Iron Service
This exceptional
service, provided
for patients with
anaemia, started as
a small improvement
project for pre op
patients and is
expanding rapidly to
meet the needs of
patients. The Trust
receives excellent
feedback about
how Amy Nelson
goes above and
beyond daily for her
patients.
LHCH Admin team
It is clear from the
number of nominations
for Admin Teams
throughout the
organisation that
the LHCH Admin teams take
pride in delivering a high quality, efficient
and patient focused service. The teams offer
an essential behind the scenes services and
without these critical back office functions
outstanding care couldn’t be provided.
Medical Examiners & Bereavement team
The Medical Examiner Service has had a
positive impact on the bereavement service.
Medical examiners are supported by a medical
examiner officer and bereaved people are put
at the centre of the process. Much positive
feedback, from bereaved relatives, has been
received following their experience speaking
with this team.
Non Clinical Team of the Year Award
sponsored by Vale Decorators
IMPACT Award
sponsored by CDW
Communications
The Comms team has been outstanding. The
breadth of projects they have been involved
with is amazing and all with a tiny resource
and budget. They ensure
LHCH’S reputation is
protected at all times
and the quality of their
work is superb.
iDigital
This year the iDigital team introduced electronic
consent to ensure a safer process, expanded
use of digital communications to replace paper
correspondence, supported staff
with faster sign on across all
systems and became the first centre
in the UK to implement CartoNet.
Recruitment and Resourcing
This year the team have been incredibly
supportive to managers with recruitment,
resourcing and retention. Multiple successful
recruitment days have been held throughout
the year for various staff groups, international
and locally recruited nurses recruited and
workforce systems supported.
Learning & Development
Over the last 12 months the Learning &
Development Team have demonstrated the
Trust’s values in all that they do. The Learning
& Development opportunities for all staff
are our outstanding contribution to the
development of our staff for the benefit of
our patients.
Security
The security team strive to ensure a safe and
secure environment is maintained for patients
and staff. They are diligent, conscientious
and responsive. The team has an ethos
of continuous
improvement
and have led
and supported
improvements
in our security
infrastructure as
well as leading
initiatives to
support staff to
‘feel’ safer on
site.

Meet the Finalists
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Enhancing Patient Experience Award
sponsored by Altera
Employee of the Year Award
sponsored by Intercity
Acute Cardiac Unit
They care for many patients with a variety of
conditions, but over recent months have seen
an increase in the number of patients they
are caring for following an out of hospital
cardiac arrest who may have a hypoxic brain
injury. This places many challenges on the
team; however, they work hard to ensure
that they give the patients the very best of
care.
Outpatients
Our Outpatients Department runs with
military precision ensuring that patients who
use outpatients also have a good experience
and that delays do not occur. We receive
multiple excellent comments about Annie and
her team who provide exceptional care every
day.
September 2022
Denis McAllister
Volunteer
October 2022
Alexandra Stock
Healthcare Assistant
November 2022
Kathy Watterson,
Sister, Birch Ward
December 2022
Ameer Ramesh Dev
Assistant Respiratory
Physiologist
Team of the Year Award
sponsored by Max 20
January 2023
Stephen Douglas
Healthcare Assistant
February 2023
Joe Dann
Booking Clerk
March 2023
Nathan Harris
TAVI Coordinator
April 2023
Felicity Kempson
Critical Care Infection
Specialist Nurse
Advanced Nurse Practitioners (ANPs) –
Cardiology and Surgery teams
This year, the cardiology ANP team have
ensured patients have remained safe during
junior doctor strikes, implemented new ‘nurse
led rapid access chest pain clinic’ and worked
tirelessly at reducing cardioversion waits
despite challenges. The cardiothoracic ANP
team continue to innovate in thoracic and
cardiac surgery and are the envy of a large
number of cardiothoracic centres who use
them as a model from which to develop their
own service.
Oak Ward
This year, Oak ward has embedded new
starters and been exceptionally busy with
post operative patients. The running of the
ward has been exceptional with smooth
patient flow and they have been a shining
example of how to provide individualised and
high quality care to patients; delivered with
kindness and empathy whilst under pressure.
May 2023
Lauren Farrell
Staff Nurse
June 2023
Claire Lee
Research Nurse
July 2023
Ann Bayley
Discharge Co-ordinator
August 2023
Lisa Wood
ANP-Surgery

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Meet
the Finalists
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Patient Choice Award
sponsored by Avrenim
Holly Suite
“Nothing is too much trouble for the whole
team. They go above and beyond to make
you feel secure, comfortable and relaxed.
Their Knowledge is unbelievable and pleasant
and supportive too!”
“All staff are friendly and helpful. Made
me feel relaxed taking time to explain my
procedure. Nothing was too much trouble,
made me feel welcome like a person not a
number on a list. Thank you.”
“Looked after with 5 star treatment from the
moment we arrived in site till the moment we
left . All staff were amazing. . Very helpful
and polite.”
“My husband had a heart attack then a
stent fitted and the staff were all so lovely
and caring explained everything and kept us
informed every step of the way, putting us at
ease.”
CEO Special Appreciation Award
sponsored by Hill Dickinson
Rosie Wales, Lung Nurse Specialist
“Rosie was absolutely amazing from start
to finish during my
husband’s cancer
journey. Rosie was the
first person we spoke
to when she rang to
give my husband the
bad news that there
was quite a big tumour
on his lung back in
December 2022.
“Rosie was such a
calming influence,
reassuring, ready to listen to our concerns
and making sure all our questions were
answered. She has a wealth of knowledge.
“Rosie stood out like a beam of light for
us, always so knowledgeable, reassuring and
with a great calming soothing attitude. She
really did go the extra mile and continues to
do so if we ever we have to ring her. Nothing
is too much trouble and she is always so
reliable and professional.
“We can’t praise her enough and we hope
she understands just how much difference
she has made to us as a family this past nine
months. She truly is an outstanding member
of staff and such a great ambassador for
LHCH. Thank you so much Rosie from the
bottom of our hearts.”
Altera Digital Health is proud to be one
of the leading providers of electronic
patient records in the UK and supporting
the sustainability of the NHS with costeffective,
proven and clinically led EPRs.
We believe patients and clinicians
deserve solutions that don’t exhaust
scarce budgets or take years to deploy
and realise benefits.
Avrenim is your full-service partner
offering expert consultancy, innovative
design, reliable facilities management,
and seamless project delivery - all
underpinned by a commitment to a
greener planet.
Solutions that are cost-effective, easier to
use, and flexible.
We enable you to take a fast, flexible,
and clinically driven roadmap towards
digital maturity across your ICS,
with solutions that work smarter and
more intuitively, connecting patient
information so you can provide the right
care, always.
Learn more via uk.alterahealth.com
To support our customers’ journey to net
zero, we help to reduce their carbon
footprint and achieve cost savings
through solar, as well as providing indepth
consultancy to evaluate energy
requirements and enhance efficiency.
Beyond solar, Avrenim specialises in
facilities management, guaranteeing
a well-maintained and secure
environment, reducing downtime and
driving productivity.
Email: Hannah Davis – Business
Development Manager via
Hannah.davis@avrenim.co.uk
Surprise winner to be announced on the evening.
www.avrenim.co.uk

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HESIS specialise in keeping its customers safe,
secure and compliant.
We do this through our offerings of electronic Fire
& Security systems, CCTV, Access Control, HVAC
Maintenance and Special Projects.
We offer Health & Safety consultancy through our
sister company – Aspen Thorn.
At Intercity, we help businesses Do More with technology,
including Cloud & Security, Communications and Managed IT.
With a world class NPS score, a host of certifications and
accreditations, and 35+ years’ experience delivering amazing
technology solutions, all we need to know is how can we help
you Do More.
www.Hesis.co.uk
Email info@hesis.co.uk
Tel: 0845 200 2542
www.intercity.technology
www.max20.com
Email: contact@max20projectsolutions.com
Tel: 0161 941 5026
max20 Project Solutions is a Service
Delivery Partner who supports
NHS Trusts with their Digital
Transformation journey.
As one of the leading GCloud
Framework suppliers max20 is able
to manage complete projects or
provide consultancy via its Associate
Subject Matter Experts throughout
both Acute and Community settings.
Thank You
Thank you to our sponsors for supporting our LHCH
Grand Awards 2023. We couldn’t have celebrated the
achievements of Team LHCH tonight without you!
Further thanks to the following who have donated
raffle prizes for LHCH Charity raffle this evening:
Royal Court, Beatles Story, Junkyard Golf, Crowne
Plaza - Liverpool City Centre, Thornton Hall Hotel
and Doubletree by Hilton, Chester.

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Raff le
On your table you will find an envelope for you to take part in our LHCH Charity
Raffle. To join in please use the envelope to make a donation and write your
name on the envelope to be entered into the prize draw. Good luck!
Prizes include:
M&S Deluxe Christmas Hamper
£100 Restaurant Voucher for Panoramic
34, Liverpool
2 tickets for Christmas Pantomine at
the Royal Court, Liverpool
Family ticket for the Beatles Story
Overnight stay for two with breakfast
at Doubletree by Hilton Hotel & Spa,
Chester
Golf pass and cocktails for two at
Junkyard Golf, Liverpool One
Overnight stay at the Crowne Plaza,
Liverpool City Centre
Spa Day pass for two at Thornton Hall
Hotel, Thornton Hough, Wirral
£50 Love to Shop Voucher
£50 Amazon Shopping Voucher