Mobile Solutions Brochure 2023 - turnpage

Bringing
together &
simplifying
mobile
technology
Mobile Solutions
Data Select is a trading division of Westcoast Limited

A satisfied customer
is the best business
strategy of all
02

Contents
04
Welcome
22
The SOTI ONE platform
07
Meet our
award-winning team
24
IoT options from IRIS
08
5 Stages to a
successful deployment
26
Managed Services
11 Training and webinars
28
Finance options
12
Deployment options
30
Samsung Care+ for Business
14
Certifications
32
Mobile Voice Recording
17
Android Enterprise
Accreditation
34
Insurance
18
Knox Accreditation
36
Indoor mobile coverage
20
Samsung Knox
38
Trade-in
03

Welcome to our latest
Mobile Solutions guide
How do we differentiate?
All of our solutions are designed to enhance the propositions of B2B mobile and IT resellers.
We continually bring together and simplify mobile technology, with solutions focused on
Productivity, Security and Affordability.
PRODUCTIVITY SECURITY AFFORDABILITY
Maximising output with
simple to understand
technology
Device ecosystems of
mobile, tablet, laptop
and display for increased
productivity
Next-day doorstep
exchanges to reduce
downtime
In-building coverage and
Mobile Private Networks
Enablement such as DeX
and translation services
Governing business
workforces
Device Management
(MDM/EMM)
Securing dumb
assets with IoT
Protecting devices
with casing and
screen protection
Mobile voice filtering
and recording
Insurance for device
protection
Optimising
business costs
Enterprise Edition.
Device ownership
for longer
Finance options for
reducing and
spreading costs
Managed Services
that reduce cost and
touchpoints
Optimise the ecosystem
with Trade-in solutions
Enhancing business devices with
solutions for a sustainable future
04

05

We are a team
of experts with
a talent and
passion for
people
06

Meet the team
Supporting our resellers
and their customers
Marios Ktisti
Head of Mobile Solutions
Marios has nearly 30 years’ experience
creating, selling and marketing solutions in IT
and Telecoms distribution.
His focus on mobility spans MDM, managed
services, insurance, trade-in and finance.
He continues to lead and evolve our mobile
solutions portfolio.
Wayne Bolton
Mobile Solutions
Business Development
Wayne has extensive experience in distribution.
He continues to expand our managed services
capability, aswell as championing the rest of
our portfolio, including trade-in, 5G and finance
options for resellers and their customers.
Because of his background, skills, and character,
Wayne is a major driving force within the team.
Chris Sagar-House
Mobile Solutions
Support
Chris is an expert MDM technician and
administrator covering Android Enterprise,
SOTI and Samsung Knox deployments.
On a daily basis, Chris hosts webinars for
resellers and their customers, to help them
understand more about the solutions and
how to on-board them.
Jamie Lee
Mobile Solutions
Support and Sales
Jamie has recently joined our
Mobile Solutions team.
Jamie brings great experience in the field
of MDM, from supporting customers to
understand their requirements, through to
testing, proof of concept, on-boarding and
deployment .
07

5 Stages to a
successful deployment
We can help you to achieve success with
the deployment of MDM/EMM solutions.
IMPORTANT
We recommend that you appoint a product champion or in-house dedicated technical support
person, in order to optimise support from us and our MDM/EMM partners, Samsung and SOTI.
We enable you to deliver the MDM/EMM solution by giving your sales team the confidence to
seek opportunities and discuss MDM/EMM.
We also give your support staff the competency to deliver the solutions into your customers.
Our 5 Stages to a
successful sale and
deployment are:
1. Train
Feel confident presenting
MDM/EMM propositions
to your customers.
2. Test
Ensure that the
solution is appropriate
for your customer.
3. Order
Receive your Samsung Knox
and SOTI licences within
24-48 hours. We send renewal
notices for all your instances.
4. Deploy
Optimise both our
support and the
support of all of
our partners.
5. Support
Pre-sales and post-sales
support options to help you
with your Samsung Knox and
SOTI deployments.
08

Let us
guide you
to customer
success
09

10
Bridging
the mobile
knowledge
gap

Training and webinars
Dedicated technical training
Webinars
On a daily basis, we provide and host
webinars for our resellers and their
customers.
We recognise that many of our resellers can
identify MDM/EMM opportunities, but don’t
necessarily have the expertise to provide
their customer with the ideal solutions, due to
commitment and deployment restraints.
Understanding customer requirements here
is key to the sessions and we will assist
with pre-qualification requirements, solution
overviews and demos, and help to build test
instances that in turn support with proof of
concept through to commitment.
Look out for group webinar sessions on
device management, Android Enterprise
and other related mobile solutions.
These will be aimed at sales and business
development staff.
MDM/EMM Training
As MDM/EMM specialists, we can run
dedicated sessions for resellers and their
customers.
These are based around the provision of
SOTI and Samsung Knox solutions; how
they are enrolled, how they work with Android
Enterprise, how to build scenarios and
how to troubleshoot.
Training is tailored to provide a level of
technical understanding and competence,
that will enable the delegate to present
and demonstrate the SOTI MobiControl or
Samsung Knox solution to their customers.
We also provide a dedicated course on
Android Enterprise that enables a greater
understanding as to how to manage Android
Enterprise-based deployments and how to
maintain security and upgrades.
11

Deployment options
Part of a successful device management
project is the deployment
Methods are now available that significantly
reduce deployment times and touch-points,
enhancing further capabilities for businesses
while lowering costs.
It is also essential to understand the
extension of standards from Google,
with Android Enterprise.
Android Enterprise
Android Enterprise is an industry standard laid
out by Google for hardware brands who wish
to manufacture Android devices, and contains
a defined criteria of API’s set as a minimum
accepted standard.
This is reflected in all major MDM/EMM
propositions, making use of the same
standards for a seamless deployment and
user experience.
As an example, hardware vendors that now
support Android Enterprise would guarantee
seamless enrolment onto SOTI.
Zero-touch
In order to make use of zero-touch, the end
customer will need to have an account
set-up and a list of IMEI’s uploaded. This can
be undertaken These by us options or we all can add enable to the you
to do this. collaborative nature of evolving
device management solutions
and it is important therefore, to
be working with a partner that
understands the technical options,
permutations and processes for
optimising deployments.
Knox Mobile Enrolment (KME)
Samsung devices only
This method also removes the need for
users to manually enrol into the MDM/EMM.
To make use of KME, you will need to set
up a Samsung Knox account. Once this has
been approved, then a list of the IMEI’s to be
approved by Samsung and your reseller ID
will need to be provided to us.
You can add this request to your device PO,
including the customer Knox ID. We can then
upload the IMEI’s to the Samsung portal.
These options all add to the collaborative
nature of evolving device management
solutions and it is important therefore, to
be working with a partner that understands
the technical options, permutations and
processes for optimising deployments.
12

Zero-touch is
supported across
a broad range of
Android devices.
13

Certifications
Why knowledge and support is important
With a mix of operating systems, including iOS and
Android often coexisting within a fleet of devices,
considerations around enrolment processes, staff
profiling, and device management capabilities have
never been more crucial.
Our dedicated Mobile Solutions team specialises in
navigating this complexity, holding certifications in
Android Enterprise, Samsung Knox, and SOTI.
Our unwavering commitment to excellence has earned
us accolades from industry leaders such as Samsung
and SOTI, recognising our outstanding contributions
in new business development, focus, and exceptional
reseller support.
While the deployment of mobile solutions has become
more accessible, the choices in device management
have simultaneously grown more intricate.
If you're ready to explore the possibilities offered
by Android Enterprise and Knox certifications, we
encourage you to reach out to your Account Manager
for further information.
Awards.
From amongst our global partners, we
regard Data Select as a great example
of how to take Samsung Knox to market.
Samsung HQ Team
14

Unlock the
secret to
winning more
business
15

16
Android,
partnering
with you to
support your
customers

Android Enterprise
Silver and Gold Partner Accreditation
Android wants to partner with resellers, who support their
customers in taking advantage of the latest mobile innovations,
such as zero-touch enrolment.
The Android Enterprise Partner program is here to accelerate
your Android business growth.
Benefits
Receive Android Enterprise partner
status validated by Google
Promote your organisation in the Android
Enterprise Solution Directory along with
your marketing assets
Earn the Silver or Gold partner badge
Get deployment support available 24/7
from our partner escalation desk
Access to the Android Enterprise community
providing onboarding contracts, integration
guides, marketing and sales resources,
training, technical documentation, and
support all in one place
Access live dashboards to manage
your organisation
ELIGIBILITY: Partners that offer
Android mobile consultancy and
zero-touch enrolment services for
Android Enterprise solutions.
17

Knox Accreditation
Discover the benefits of joining the programme
Learn how to become
Knox certified by the
experts themselves!
18

Data Select are proud to be a Samsung Knox specialist and
award winner. We would be happy to discuss the accreditation
programmes and how you can register and complete the training
and certifications from Associate through to Expert level.
Knox Associate
Designed to give you a bigger picture of
Samsung Knox, including the definition of
Knox and how Knox is structured.
Knox Professional
Offers in-depth training on the values and
features of Knox products and has been
designed for tech sales.
Knox Expert
Offers in-depth training on the features of
Knox products and has been designed for IT
admins, tech support staff and IT consultants.
19

Samsung Knox
The portfolio explained
Staging and configuration, enterprise-grade
device management and OS upgrade support.
Knox Mobile Enrolment (KME)
KME simplifies enrolment of MDM/EMM
over-the-air and supports all major device
management vendors.
KME significantly reduces staging and
provisioning time in relation to deployments
(Samsung devices only).
Knox Configure
Allows businesses to stage and prepare
devices for deployment prior to
receiving them.
Knox Manage
Provides secure, remote management for
both Android and iOS devices, a best-in-class
MDM/EMM.
Knox E-FOTA
(Firmware Over-The-Air)
This is a tool to enable how software updates
are delivered to Samsung devices over the
air. Updates can be provided without user
interaction and prevents downtime from an
unsupported OS version.
1 year of Knox Suite can be reclaimed as
part of an Enterprise Edition purchase.
Within our 5 Stages to a successful deployment, we can help
support you with the process of licence reclaim, how you
apply add-ons to these reclaimed licences and the upload of
IMEI’s to the Samsung portals that enable enrolment.
20

Knox Platform for
Enterprise (KPE)
This is a multi-layered defence grade
security platform from the hardware up,
designed for large enterprises, the banking
sector and the public sector.
Knox Asset Intelligence
Monitor real time usage of assets and
provide analysis for better visibility along
with data-driven actionable insights.
Knox Capture
Provides barcode scanning, seamlessly
integrated on Samsung tablets and
smartphones.
Knox Suite
This includes:
• Knox Asset Intelligence
• Knox Manage
• Knox E-FOTA
• Knox Platform for Enterprise
• And now Knox Capture
Knox Guard
Restrict use of fraudulent
devices or non-bill payers.
21

The SOTI ONE Platform
Making mobile and IoT business operations
simpler, smarter and more reliable
The SOTI ONE Platform is an innovative platform that reduces
the cost, complexity and downtime of business-critical mobility.
SOTI MobiControl makes Enterprise Mobility
Management (EMM) easier than ever before. It
empowers companies to securely manage any
device or endpoint with any form factor and any
operating system throughout their entire lifecycle;
from deployment to retirement. It controls all
aspects of business mobility, from tracking
physical assets to managing apps and content, all
while keeping devices and data, safe and secure.
SOTI Pulse is an online community for SOTI
customers and partners and makes it easy for
customers to communicate and collaborate with
product experts and other solutions providers.
SOTI Identity enables simple and secure access to the SOTI
ONE Platform suite of solutions. It provides centralised
user authentication, single sign-on and role management,
empowering organisations to create seamless, integrated
mobility management workflows.
22

Our award-winning Mobile Solutions team has been
helping resellers deploy SOTI MobiControl for over
10 years now. As part of our 5 Stages, we can help
to train, test (prove the concept), order and renew,
deploy and provide support options for our resellers
and their customers.
SOTI XSight enables the rapid resolution of app
and mobile device issues. By leveraging advanced
diagnostics and analytics, IT administrators can
improve performance and reduce operating costs
of business-critical mobility.
SOTI Snap is a cross-platform solution that
enables organisations to rapidly build mobile
apps to replace paper-based processes
by using the data-capturing capabilities of
mobile devices. With SOTI Snap, you can
easily digitise data collection and approval
processes to make them fast and efficient,
allowing your business to save money and
optimising your mobile device investment.
SOTI Connect provides complete lifecycle management
for industrial and mobile printers which are relied upon
for business-critical processes such as shipping labels,
barcode identifications, transaction receipts and more.
Organisations can get unparalleled capabilities and
efficiency by centrally managing their mixed printer vendor
environment through a customisable single pane of glass.
23

IoT options from IRIS
Innovative devices and solutions that
seamlessly integrate with MDM/EMM.
When exploring the vast world of IoT,
our reseller partners in Mobile Device
Management (MDM) and Enterprise
Mobility Management (EMM) face a
significant question: which IoT solutions
complement their offerings?
Our collaboration with IRIS
provides the answer.
IRIS’s innovative devices and solutions
seamlessly integrate with MDM/EMM,
offering a compelling solution for housing
companies, local authorities, schools, and
smart offices.
For housing companies, this partnership
ensures healthy indoor environments by
actively managing air quality and
humidity levels.
Local Authorities benefit from costeffective,
energy-efficient operations and
improved safety in public buildings.
In schools, optimal learning conditions
are created, benefiting student health and
performance.
Smart offices attain productivity,
sustainability, and employee well-being.
24

GPS Asset Tracker
Make dumb assets
smarter with a GPS
tracker. This allows
businesses to track, set
geofences, and carry out
predictive maintenance
with the accurate battery
life indicator.
5-in-1 Sensor
This NB-IoT Air
Quality Sensor
monitors temperature,
humidity, CO2 levels,
Passive Infrared
(for movement) and
provides an SOS button
pressed for alerts.
Benefits
Increase efficiency and productivity
Improve customer experience
Track assets and manage inventory
Reduce costs
Enhance mobility and agility
25

Managed Services
Continually adding value to the customer
Deployment
We provide a portfolio of fulfilment and
storage, physical and technical staging
services from our Distribution Centres in
Andover and Theale.
Why should a reseller
use Managed Services?
• Saves money
• Reduce touchpoints on product deployments
• Eliminate shipment of faulty/damaged equipment
• Reduce installation time
• Reduce/negate the need for warehousing
• Manage shipments
• Optimise technical and staging expertise
• To help win larger or more complex opportunities
WATCH
THE VIDEO
http://bit.ly/3FjgAEZ
26

Managed (Physical)
What is it and what does it include?
• Re-stickering, re-labelling, palletisation,
re-boxing and sleeves
• Asset tagging
• Export documentation preparation
• Bundling and kitting
• Bespoke packaging and
customisation/localisation
• Warehousing and fulfilment
• Bill and Hold options
All provided within dedicated,
segregated areas
Managed (Technical)
MDM/EMM staging and configuration
• Technical staging
• Device charging
• Downloading of apps and
MDM/EMM agents
• IMEI uploads for KME and zero-touch
• Device and apps/agents required
for testing
• Video approval for timings
and quoting
• Delivery and consumables
27

Finance options
Agreements for resellers and their customers
We work with a number of finance partners.
Why would a customer take leasing?
• Spread payments over a defined period
• Manage affordability of equipment required for business
• Manage cash flow and working capital
• Can be linked-in with sustainability projects
• Managed renewals of tech equipment
• Release cash tied up in existing IT equipment (sale and leaseback)
What are the options?
Finance Lease
• Primarily designed for customers who
want to own equipment at the end of
the lease
• Equipment cost plus interest is fully
amortised over the lease term
• The customer can claim ownership
of the asset for tax purposes, so can
claim depreciation and interest expense
deductions
Fair Market Value (FMV)
• Cost efficient (avoids asset ownership)
• Lower monthly rental
(finance company takes residual
position in the equipment)
• At the end of the lease term, the
customer can return the equipment
to the finance company, extend
for continued use, or purchase the
equipment at FMV
These options can include standard 2 or 3 year finance
agreements, as well as sale and leaseback options, which can
inject cash back into a business, while also providing subsequent
affordability for fleets of devices that enable a business to operate.
28
Data Select is independent independent of the financial partners and is not acting as their agent.

Tech
equipment
made
affordable
29

Samsung Care+
for Business
No matter what happens, Samsung’s
team of experts can help your
customers get back on track
Accidents happen, but that shouldn’t slow down your
customer’s business. Samsung Care+ for Business gives their
organisation extended coverage for breakdowns, accidental
damage, and theft of their business devices.
Samsung Care+ for Business provides a worry-free protection
plan that is integral to protecting business devices, including
an extended warranty period, repair of device failures and
damage, and optional theft cover.
3-year plans cover smartphones, tablets,
and computing devices.
Complete protection
against unexpected
damage of any kind
Hardware problems or defects
Accidental physical/fluid damage
Extended enterprise device lifecycle support – 3-years
coverage including warranty extension (where not already
present with an Enterprise Edition device)
Theft cover option for smartphones and tablets to give
complete peace of mind
No courier fees for claims or pick-up repair (doorstep
exchange where applicable). No excess. 2-claims per year.
All managed via the Samsung Knox portal.
30

Key Benefits
Samsung Certified Service
Expert technicians at authorised Samsung
service centres will repair your customer’s
device using genuine Samsung parts
to make it work like a brand-new one.
Samsung guarantee the safest service.
Worry-Free Protection Plan
Repair and exchange services for
accidental damage gives your customers
greater peace of mind when using their
business device. The plan provides
services optimised for business device
maintenance for 3-years.
Hassle-Free Process
No additional cost or documentation
is required for repairs, making things
easy. In addition, Samsung’s pick-up and
delivery, doorstep exchange and
on-site repair service guarantees
faster service.
Real-time Status Visibility
on Dashboard
A dedicated dashboard makes it easy to
monitor Samsung Care+ for Business
devices and their servicing status, all via
Samsung Knox.
Disclaimer: Samsung Care+ for Business is administered by Servify UK Ltd.,
registered office: 2 Smiths Square, 77 Fulham Palace Road, London W6 8AF.
Servify UK Ltd. is authorised by and regulated by the Financial Conduct Authority
under number 959267. The Policy is underwritten by AmTrust Europe Limited,
whose registered office is Market Square House, St. James’s Street, Nottingham,
NG1 6FG, United Kingdom and it is registered in England number 01229676.
AmTrust Europe Limited is authorised by the Prudential Regulation Authority
and regulated by the Financial Conduct Authority and the Prudential Regulation
Authority. Financial Services Register No. 202189.
31

Mobile Voice Recording
Secure voice and text recording
The Mainstream MVR solution records all
voice calls and texts on a Samsung phone and
stores this data in a secure UK data centre.
Secure access is provided via a web portal
for authorised staff to play back calls and
read texts. The solution is MiFiD II compliant,
network agnostic anywhere in the world. There
is no on-premise equipment required as the
solution is cloud-based. All recorded data
can subsequently be forwarded to a customer’s
own storage facility.
• Data recorded securely on the device,
NOT in the carrier network
• The only ‘OS’ based mobile recording solution
• Invisible to the user and tamper proof
(uses the device’s native dialler and text)
• Supports containerisation of email and apps
through Samsung Knox
• Works on Samsung devices only
• Biometric authentication and WhatsApp
recording will be available in the future
Targets
• Investment managers and
advisors
• Stockbrokers
• Venture Capital firms
• Discretionary investment
managers (private client wealth
managers)
• Energy market participants
• Third country branches of UK
financial services companies
• Retail financial advisors
• All corporate finance business
relating to the execution of a
transaction
• Duty of care scenarios where
records of communication are vital
32
MiFID II regulation became law in EU countries back on the 3rd January 2018. All financial transactions made via phone call must be recorded and stored for five years.

MiFID II regulation requires
all communications that are
intended to lead to a transaction
to be recorded. Failure to comply
can mean fines of up to 5% of
global turnover!
33

Insurance
Gadget and laptop insurance
for when it matters most
Peace of mind cover
Award-winning Devicecover gives
your customers peace of mind by ensuring
that the tech products they have invested
in are covered for theft, loss, accidental
damage and extended warranty – and all
underwritten by global insurance giant, AXA.
All Devicecover policies are competitively
priced, along with further discounts for
larger users.
Includes cover for the following risks:
• Theft
• Accidental loss*
• Accidental damage
• Malicious damage
• Full liquid damage (not just water)
• International cover
• Family cover/business cover
• Accessories cover (£150)
• Unlimited claims
• Extended warranty
• Apple in-store repair/exchange
• On-going commission
Device Value (RRP)
Monthly Premium
£0 – £250 £3.99
£251 – £400 £5.99
£401 – £1,000 £8.99
£1,001 – £1,250 £11.49
£1,251 – £1,600 £13.99
Multi-device discounts:
5 or more devices = 5% discount
10 or more devices = 10% discount
15 or more devices = 15% discount
Laptop cover also available
(Covers accidental damage and theft only)
Device Value (RRP)
Monthly Premium
Upto £600 £4.27
£601 – £1,200 £9.64
£1,201 – £1,600 £11.24
£1,601 – £2,000 £17.86
£2,001 – £2,500 £21.43
34

All insurance claims involve an excess fee
*Accidental loss is available on mobile phones, tablets, iPads and smart watches only
Devicecover is a trading name of Bastion Insurance Services Ltd. Bastion Insurance Services Ltd
are authorised and regulated by FCA, Reg No. 650727. Company Reg No. 08536306.
35

Indoor mobile coverage
Mobile connectivity as a managed service
Freshwave offers a pioneering in-building mobile connectivity proposition as a managed
service that is approved by O2, Three, EE and Vodafone.
The solution will work even if there is no outdoor mobile coverage, as long
as the customer has a fibre broadband connection into their building.
Trusted by all UK mobile network operators
A simple, six step engagement process
Approved public sector supplier
Grade 1 or 2 listed
buildings often suffer
Outdoor mobile signal is
often unavailable indoors
Underground spaces are
usually signal dead zones
36

Deployment ideas
This solution has been deployed in the following areas:
• An estate or single building (like a business park or co-working site)
• Skyscraper or low rise buildings (like offices or self-storage units)
• Public or private use (like hospitals or retirement villages)
• Commercial or residential (like stadiums or premium developments)
WATCH
THE VIDEO
http://bit.ly/3RVUpfU
Competing signal sources
creates interference high up
Low-E glass blocks 90% of
external mobile signal
Neighbours can
block signal
37

Trade-in
More money for your old
devices and a happy planet
Get more money for your old devices,
which contributes to new devices and
provides donations to our chosen
environmental and conservation charity.
Simply trade in any device on our
platform and we will donate 5% of the
trade-in value to our chosen charity.
Sustainable disposal of items such as phones and
tablets is quickly becoming the norm. You can trade in
a range of smartphones and tablets through us.
We’ll help you ensure that you’re taking the right steps to
sustainably and securely trade them in, and that you’re
ideally positioned to experience all the benefits.
38
A brand-new smartphone generates
an average of 85kg in emissions in its
first year of use. 95% of this comes from
manufacturing processes.
Ref: Morgan Stanley and Deloitte

Trade-in benefits
Optimise the trade-in value to reduce costs
of new deployments
Maximise the future value of devices at the
point of trade-in
Responsibly dispose of assets
Securely trade-in, thanks to data wiping
(ensuring GDPR compliance)
Use trade-in to form part of a
future finance deal
Every day
trade-in steps
Step 1: Use the portal to obtain a valuation
of the traded-in device/s
Step 2: If happy with the valuation, complete
the details on the page and follow the
instructions
Step 3: You or your customer dispatches
the device(s) and we will confirm once they
have been received
Step 4: Once the device(s) have been
assessed and approved, you invoice us
for payment
39

Mobile Solutions is published by Data Select.
All product names, trademarks and registered
trademarks are the property of their respective
owners. All rights reserved.
No part of the publication may be reproduced,
stored in a data retrieval system or transmitted
in any form or means of electronic,
photographic, recording or otherwise, without
prior permission of the publisher.
All rights reserved – Copyright © 2023
MANAGING EDITOR
Marios Ktisti
CREATIVE DIRECTOR
Chris Brookfield
ARTWORK
Lawrence Heward
THE CONTRIBUTORS
Bastion Insurance Services
Freshwave
Google
IRIS
Mainstream Digital
Samsung
SOTI
Teksmart
CONTACT US
Data Select
Arrowhead Park
Arrowhead Road
Theale
Reading RG7 4AH
0844 249 0792
info@dataselect.com
www.dataselect.com
Data Select is a trading division of Westcoast Limited