National Federation of SubPostmasters - Mail Segregation Toolkit

NFSP Mails segregation
SIZE AND WEIGHT GUIDE
NFSP Mails segregation
FRANKED/METER LETTERS/LARGE LETTERS
PAGE 3 OF 3
INTER-
NATIONAL
MAIL
ITEMS
TUBES/ROLLS
Not exceeding:
Length 90cm
Length + twice diameter should
not be more than 104cm
Weight up to 2kg
Diameter
Length
Franked (sometimes known as Meter) mail is a prepaid postage option
where a franking/meter mark is printed on an envelope or label by business
customers who have a franking machine and licence from Royal Mail.
This guide will help you to identify Franked/Meter, Letter/Large Letters,
accept them from customers, and segregate them correctly.
SCAN HERE
To watch a video showing how to
correctly measure parcels.
PARCELFORCE - SIZE AND WEIGHT LIMITS
Within the UK you can send parcels up to 30kg in weight by Parcelforce:
Maximum length is 1.5m.
Maximum length and girth combined is 3m.
Parcelforce Express 48 Large service allows maximum length of 2.5m and 4m
maximum length and girth combined.
TRACKED RETURNS
Royal Mail Returns services enable internet retailers to supply their customers with
labels to return items from a post office branch free of charge.
These items are processed through Horizon online by scanning the 2D barcode on
the label affixed, or scanning the customer’s QR code and printing a label from
Horizon. Both options provide the customer with a free certificate of posting.
Maximum weight is 20kg. Maximum size is 1.5m length and maximum 3m length
+ width + depth combined.
IDENTIFY AND ACCEPT
Check the mark has the correct
date printed on the label.
Franked/Meter mail can be
accepted up to seven days
following the date shown
on the item.
SEGREGATION
Place ALL Franked/Meter
Letters/Large Letters,
loose and individual, in a
separate bag with any red
and green pouches (even
if you only have one letter).
This includes Signed For
Franked/Meter Letters
which have been processed
through Horizon.
Hand this bag, UNTIED and
UNLABELLED, to the collection officer.
Franked/Meter parcels can be
segregated in the appropriate
1st or 2nd class parcel bag.
If the 2D barcode does not scan and there is an instruction on the label
‘Post Office scan the right barcode’ then try the 1D barcode.
If no instruction DO NOT ACCEPT.
SCAN HERE to watch a video about how to
identify and segregate Franked/Meter Letters
Ref: Sizeandweightguide/RP/V7/Jun2023
www.nfsp.org.uk
Ref: Franked/Metermail/V7/Oct23
www.nfsp.org.uk
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