National Federation of SubPostmasters - Mail Segregation Toolkit

NFSP Mails segregation
TOP TIPS AND BEST PRACTICE
NFSP Mails segregation
TOP TIPS AND BEST PRACTICE
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MEASURING
• DO NOT guess the size or format.
• Check size using the size guides
and a tape measure.
• Always segregate by format.
MAIL BAG LAY OUT
Placing the Letter/Large Letter bag between the
1st and 2nd class parcel bags will reduce 1st and
2nd class parcels going into the wrong bags.
Order a large letter template (MISC1793) if you
use a drop bag frame.
PLACING PARCELS IN THE BAGS
Place parcels in mail bags label side up.
This will help identify any incorrectly
segregated items.
MAIL BAGS
• Check bags are empty before use.
• Place the correct bag label on the relevant
hook when you replace a bag so you always
use the correct labels.
• Tie the bags around the neck when ¾ full,
NEVER through the hoops.
• Spot check bags regularly to identify any
errors.
• Dispatch all mail at every collection.
TRACKED RETURNS
• Check the format (size).
• Segregate by format and service -
Letter/Large Letter returns are
placed in the letter bag.
FRANKED/METERED LETTERS
ALL Franked/metered letters and
large letters, including Signed For,
are placed in a separate mail bag
which is dispatched untied.
ONLINE POSTAGE
• Check the size of the packet is CORRECT for the format
shown on the label.
• DO NOT accept underpaid items.
• Online Priority mail MUST be segregated with all
other priority mail items.
PPI/ACCOUNT MAIL
• Only accept when presented with
a Sales Order.
• DON’T FORGET to scan the Sales
Order EVERY time and enter the
number of bags accepted.
PRIORITY MAIL
Check the number of Priority Mail items
against your despatch report throughout
the day.
For more detailed information on all areas of mails segregation,
please visit www.nfsp.org.uk or email mailssupport@nfsp.org.uk
Ref: TopTips&BestPractice/V1/Dec2021
www.nfsp.org.uk
Ref: TopTips&BestPractice/V1/Dec2021
www.nfsp.org.uk
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