14 Golf Operations in Clubs - CMAA

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498 Chapter 14 be able to fi nd any bag. Rolling racks are available that allow clubs to store more bags in a more organized fashion. Golf professionals train golf staff to greet golfers as they arrive and as they leave. It is crucial that they display enthusiasm, excitement, and personality. They have the opportunity in the bag room to make key fi rst and last impressions. Members who store their bags at the club should have their bags placed on golf cars approximately one hour before their scheduled tee times. The bag room staff should notify the pro shop concerning which car each member’s bag was placed on. Golf staff members (usually bag room att endants or caddies) should monitor the bag pickup area near the parking lot so that when members who do not store their clubs arrive or when their guests arrive with clubs, staff members can carry the golf bags from the automobiles to the club. Aft er members fi nish play, staff members should take the golf bags to the members’ cars or to the bag-storage room if the bags are stored at the club. If a member’s bag is stored at the club, bag room att endants should clean and dry the bag, club heads, grips, and shaft s before returning the bag to its storage area. All bags should be tagged with the member’s name and identifi cation number. If the staff member cleaning a member’s clubs notices that a repair is needed, a note should be left on the club or bag recommending the repair and advising that the pro shop can perform it for the member. All bags should be entered into an inventory system. The club’s general insurance policy should be checked to ensure that it covers any damage to or loss of member items stored in the bag room. Golf Car Barn The golf car barn is where the club’s golf cars are stored and recharged (if they are batt ery-operated) or refueled (if they are gas-operated). It is a major fi nancial investment for the club, which means that accurate record keeping is important. Golf professionals need to be devoted to detailed care and cleaning and ensuring that everything is presented neatly. Many clubs will use a daily standards board to make sure the golf cars stay well organized, parked in rows, and easy to get to. Many clubs will also have a dedicated area for detailing and preparing cars. Such organizations as Club Car, can help clubs design their facilities. For batt ery-powered cars, the car barn should have a fan installed at the highest point in the ceiling; the fan must be capable of changing the air in the building at least fi ve times per hour. This is a safety issue; recharging batt eries produce hydrogen gas, which can become explosive if it is allowed to accumulate in concentrations of more than two percent. Hydrogen gas is lighter than air and will rise to the highest point in a building. The golf car barn’s wiring should be suffi cient to handle the peak power requirements when all of the chargers are being used. Every charger should have an individual circuit breaker or fuse of at least 15 to 20 amperes. Clubs that use gasoline-powered cars should make sure that their gasoline storage meets all Occupational Safety and Health Administration standards and local building and fi re codes. Gasoline must be stored in an approved storage tank that is ventilated properly and located at a safe distance from the car barn.
Golf Operations in Clubs 499 The car barn, just like the club’s other buildings, should have an alarm system to protect it and its contents from vandals and thieves. Maintenance of Golf Facilities The practice range area, golf car storage area, and grounds around the golf pro shop should be as clean and tasteful as the rest of the club’s facilities. These areas are oft en maintained by the golf course grounds crew or the club’s gardeners. The director of golf should work cooperatively with these individuals to maintain the grass, fl owers, plants, trees, benches, chairs, trash cans, and so on in these areas. Decorating and cleaning the inside of the pro shop usually is the responsibility of the golf staff . Repairs and other large maintenance items are the responsibility of the club’s maintenance staff . Golf Programs and Services The most common types of golf programs off ered at private clubs are activities organized for the club’s men and women golfers, member-guest tournaments, junior golf events, and club championships. The biggest concern in conducting any organized event on the golf course is that the entire course or portions of it will be unavailable for use by the general membership. The golf committ ee and director of golf must ensure that the dates, times, and number of holes used for an organized event is in the best interest of the general membership. If possible, a few tee times should always be open during an organized event for members who are not participating in the event. Golf Standards Every club establishes its own golf standards to meet the needs of its golfers. These standards are typically recorded in an SOP manual (for standards of performance) and/or photo boards. The golf standard for any given club must fi t the property and the membership. Typical golf standards can include: • Fast, smooth greens (1/8" to 4/32") • Firm, fair bunkers (sett led depth at 4" to 6") • Consistent roughs (3" to 5"), intermediate cut (6' at 1 1/2") • Consistent fi rm fairways (3/8" to 3/4") • Firm, neat tee boxes (3/8" to 1/2") • Overall concept of neatness and a 4-hour round General managers can help their golf professional meet these standards in a number of ways. First, they can foster a close working relationship between the golf professional and the golf course superintendent. They should share information on course preparation, mowing, setup, watering, spraying, etc. They should give
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Page 11 and 12: Exhibit 5 Online Tee Time Sheet Gol
Page 13 and 14: Exhibit 7 Tournament Planning Guide
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Page 17 and 18: Exhibit 10 Caddie Programs Percenta
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Page 25 and 26: Exhibit 12 (continued) Golf Operati
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Page 31 and 32: Exhibit 14 Golf Shop Manager Job De
Page 33 and 34: Exhibit 16 Starter Job Description
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14 Golf Operations in Clubs - CMAA

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