Local Housing Strategy Consultation Strategy/Monitoring and ...

2 Dundee City Council Local Housing Strategy
COMMUNITY CARE: Physical Disabilities, Sensory Impairment and Acquired Brain Injury
Strategic Aims: To assist people with a housing need.
Monitoring and Review
Outcome
Baseline
Action
Strategic
Objective
Reference
Housing Quality and
Performance Unit.
Procedures, practices and
policies have been amended
to address customer
concerns. Ongoing
monitoring procedures have
been established.
Current Customer
Satisfaction results.
Undertake Customer Satisfaction
Survey on access to housing
adapted for physical disabilities.
CC
200 and annual monitoring of
service levels thereafter.
Housing Quality and
Performance Unit.
Procedures, practices and
policies have been amended
to add customer concerns.
Ongoing monitoring
procedures have been
established.
Undertake customer satisfaction
survey on access to housing
adapted for physically disabled.
Best Value review of occupational
therapy service to be completed by
March 2006.
CC A
Housing Quality and
Performance Unit /Housing
Services Unit).
Increased customer
satisfaction with service.
Faster response to needs.
Reduction in rental loss from
void properties.
Current Customer
Satisfaction results.
Assess operation of Committee for
Re-housing People with Physical
Disabilities.
200 -200
CC
Strategic Planning Group
Physical Disabilities, Sensory
Impairment and Acquired
Brain Injury.
Future housing designs
contain flexibility which
facilitates an early response
to the diverse needs of
individual clients.
No previous provision.
Identify demand for housing for
people with sensory impairment
and develop design brief for future
developments in consultation with
Disability Network and appropriate
partners.
200 -0
CC