Local Housing Strategy Consultation Strategy/Monitoring and ...

32 Dundee City Council Local Housing Strategy
BLACK AND MINORITY ETHNIC COMMUNITIES
Strategic Aims: To assist people with a housing need.
Monitoring and Review
Outcome
Baseline
Action
Strategic
Objective
Reference
Housing Quality and
Performance Unit.
Information on need/demand
reflected in housing association
development programme and
local authority capital and
revenue programmes from
200 /06.
BME Research 200
Undertake further research into
specific BME aspirations, eg house
size, location etc.
200 -0
BME
Housing Quality and
Performance Unit.
Customer satisfaction levels on
responses to incidents of racial
harassment have increased.
Awareness of and confidence
in RIMAP have increased and
people in communities feel safer
and are more willing to report
incidents.
Response time to
complaint 2 hours.
Ensure that Housing Department
participates fully in the response to
Racial Harassment through
involvement in RIMAP.
BME2
Housing Quality and
Performance Unit.
Equality monitoring framework
including RIMAP associated items
developed. Merger of Antisocial
behaviour and RIMAP procedures
agreed and implemented (late
200 )
Full training in RIMAP
procedures, cultural
and legislative issues
to housing staff.
Ensure that Housing Department
participates full in the response to
racial harassment through involvement
in RIMAP.
BME2A
Housing Quality and
Performance Unit.
BME communities participating
fully in development of housing
services and policies.
Evidence from
Research on
Housing Needs of
Minority Ethnic
Communities 200 .
Develop appropriate
communications and consultation
procedures which enable people
from BME communities to access all
aspects of the housing services, to
make informed choices.
BME3