Case Map for O'Brien: Management Information Systems - Harvard ...

Cisco Systems, Inc.: Implementing Reviews Cisco System's approach to implementing Oracle's Enterprise
ERP: Robert D. Austin; Richard L. Resource Planning (ERP) software product. This case chronologically
Nolan; Mark Cotteleer
reviews the diverse, critical success factors and obstacles facing Cisco
Product #: 699022
during its implementation. Cisco faced the need for information systems
Length: 19p
replacement based on its significant growth potential and its reliance on
Teaching Notes: 301143, 602076, & failing legacy systems. Case discussion focuses on where management
699031
was particularly savvy in contrast to where it was the beneficiary of
good fortune.
Learning Objective: To foster discussion of the complexities of
implementing large-scale information systems. To illuminate some of
the positive and negative steps taken by a leading company in its own
implementation.
MODULE V: MANAGEMENT CHALLENGES
Chapter 13: Security and Ethical
Challenges
Web and IT Hosting Facilities,
Technology Note: Robert D. Austin
Product #: 601134
Length: 11p
CaseTrust: Building Third-Party e-
Tailing Trust: Ali F. Farhoomand;
Pauline Ng; Shamza Khan
Product #: HKU122
Length: 18p
Teaching Note: HKU123
Microsoft Security Response Center
(A): Mike Wade; Jeffrey Clayman
Product #: 901E19
Length: 11p
Supplements available
DoubleClick, Inc.: Gathering
Customer Intelligence: Scott
Schneberger; Ken Mark
Abstract
Introduces students to the data centers where IT infrastructure is
increasingly physically housed. These centralized hosting facilities
represent in the information age the equivalent of power utilities in the
industrial age. Students are introduced to issues of physical and
Internet security, infrastructure management, and service provider
partner selection.
Learning Objective: To introduce students to a fundamental
component of Internet infrastructure, the web hosting data center.
In March 2000, CaseTrust, an accreditation scheme designed to promote
consumer confidence in Web-based retailers, was in the third year of
implementation in Singapore. The plan was to extend CaseTrust's
success to other countries. However, this raised a number of issues with
regards to the legal framework required, CaseTrust's marketing and
branding strategy, technical issues relating to security, and cultural
factors. This case seeks to draw out the learning experience in Singapore
as to what builds trust in the B2C marketspace and to apply these to
CaseTrust's strategy for other countries.
Subjects Covered: Electronic commerce; Globalization; Retailing;
Southeast Asia
Microsoft Security Response Center (MSRC) is a key component of the
security infrastructure for Microsoft--the large, internationally known
software manufacturer. A hacker has informed the program manager of
the center of potentially damaging security vulnerability in a piece of
Microsoft's Internet server software. Neither the hacker nor MSRC
knows for sure whether systems using the software have been
compromised, but they do know that the vulnerability has been
discussed in hacker news groups. The program manager must
determine who should be told, what needs to be done, and when.
Subjects Covered: Internet; Public relations; Risk assessment;
Security; Software; Strategic planning
DoubleClick, Inc., with global headquarters in New York City and over
30 offices around the world, was a leading provider of comprehensive
Internet advertising solutions for marketers and web publishers. It