A Guide to Productivity Measurement - Spring

Table 2: Common Indicators for the Manufacturing Sector (Cont’d)
ANNEX Common Productivity Indicators
Key Productivity Lever Indicator Formula What It Measures
Optimise use of labour 7 Employee variable
pay-provision
8 Product yield per
employee
Optimise use of capital 9 Manufacturing cycle
time or throughput
time
10 Overall equipment
effectiveness
Table 3: Common Indicators for the Services Sector
Amount of
performance-related
rewards
Sales
No. of good output
No. of employees
Time taken to
produce a product
Availability x
Performance x
Quality
Facilitates strategic
decision-making
related to variable
pay levels
Effectiveness of
manufacturing
process and
productivity of
employee
Efficiency and
effectiveness of
manufacturing
process
Effectiveness of
equipment in
manufacturing a
product
Key Productivity Lever Indicator Formula What It Measures
Increase sales 1 Sales per customer Sales
2 Waiting time per meal
or customer served
3 Compliment to
complaint ratio
No. of customers
served
Time taken from the
point that customer
enters to the point an
order is filled
No. of compliments
No. of complaints
Efficiency and
effectiveness of
marketing strategy
Efficiency in service
delivery and level of
customer service
Level of customer
service
A Guide to Productivity Measurement
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