Radiah Noor Ahmed.pdf - of DSpace - BRAC University

Table of Contents
Acknowledgement 3
Executive Summary 4
1.1 Introduction 6
1.2 Objective 7
1.3 Methodology 7
1.4 Limitation 7
Chapter 2. Company Overview 8
2.1 History 8
2.2 HSBC’s International Network 9
2.3 Country Classifications 10
2.4 Customer Segments of HSBC Group 13
2.5 HSBC Bangladesh at a Glance 15
Chapter 3. Products and Services offered by HSBC 20
3.1 Accounts 22
3.2 Specialized Products and Services 26
3.3 Personal banking Products 28
3.4 Corporate Banking Services 33
Chapter 4. An Overview of Functional Departments 36
4.1 Management of HSBC Bangladesh 36
4.2 Functional Departments of HSBC 38
4.3 Human Resource Department (HR) 40
4.4 Personal Financial Services (PFS) 41
4.5 Operations 42
4.6 Branch Network 42
4.7 Credit Department 43
4.8 ATM Center 43
4.9 ATB Center 43
4.10 Corporate Banking 44
4.11 Finance Department of HSBC Bangladesh 44
4.12 Foreign Correspondence (FC) 44
4.13 Treasury 45
4.14 Payment and Cash Management (PCM) 45
4.15 Services Department of HSBC 45
4.16 Administration 45
4.17 Information Technology (IT) 46
4.18 HSBC Universal Banking (HUB) 46
4.19 Network Services Center (NSC) 46
4.20 Marketing Department 47
4.21 HSBC’s Group Vision, Mission and Values Chapter 48
Chapter 5: Job Description 51
5.1 Specific Responsibility 52
5.2Critical observations and recommendations 54
Chapter 6: Project Proposal 55
6.1 Objective 55
3