Radiah Noor Ahmed.pdf - of DSpace - BRAC University

The general admin division is pretty much similar to the admin departments of other companies
that ensure discipline and regulatory concerns. The business support services provide supports to
the departments during employee leaves and sudden terminations so that the department can
function without problems.
4.17 Information Technology (IT) .
This department gives the software and hardware supports to different departments of the bank.
As HSBC is engaged in online banking, the role of IT is very crucial for the bank. This
department is the most active department of HSBC where employees always stand by to solve
any problems in the system. The managers and executives of IT division work continuously to
develop the total IT system of HSBC so that it can be operated with ease, accuracy, and speed.
4.18 HSBC Universal Banking (HUB) .
The HSBC banking system is called HUB. HSBC does the online banking and it is HUB, which
sets up the parameter for that. This HUB is linked with the HSBC group via satellite and each
and every transaction made by HSBC within Bangladesh is being recorded at the HSBC Asiapacific
headquarters at Hong Kong via HUB. Thus the HUB is the most powerful and important
equipment of HSBC Bangladesh that monitors and tracks any fraud and faults made with HSBC
Bangladesh.
4.19 Network Servi ces Center (NSC) .
This department can be described as the ‘Power House’ of HSBC Bangladesh. NSC does the
back office job for the bank. The main four jobs that are performed by NSC are Clearing,
Scanning of signature cards, issuing checkbooks, and sending & receiving Remittances. NSC
looks after the clearing process of HSBC and makes necessary contact with the central bank for
maintaining account flows. All the customer signatures are scanned in this department and are
entered into the system. NSC also issues checkbooks for new and old accounts based on
requisition from various branches. ‘Remittance’ is a banking term, which means ‘Transfer of
funds through banks’. When a bank remits on behalf of its customers, it is termed as outward
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