Laporan Tahunan 2011 - Commonwealth Bank
Laporan Tahunan 2011 - Commonwealth Bank
Laporan Tahunan 2011 - Commonwealth Bank
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Sejak tahun 2009, untuk tiga tahun<br />
ke depan, <strong>Commonwealth</strong> <strong>Bank</strong><br />
Indonesia memutuskan untuk<br />
mengembangkan skala bisnis<br />
dan operasinya secara signifikan<br />
di Indonesia. Untuk itu, <strong>Bank</strong><br />
mengambil langkah perubahan dan<br />
pengembangan besar di bidang<br />
sumber daya manusia guna menjawab<br />
tantangan pertumbuhan tersebut.<br />
Investasi Strategis pada Sumber Daya<br />
Manusia<br />
Pada tahun <strong>2011</strong>, saat <strong>Bank</strong> memasuki tahap akhir dari<br />
rencana tiga tahun pertumbuhan yang dicanangkan,<br />
peran strategis manajemen sumber daya manusia, dalam<br />
memberikan nilai tambah bagi bisnis, semakin terlihat dengan<br />
nyata. Hal itu tampak dari keberhasilan <strong>Bank</strong> menyelaraskan<br />
inisiatif dan kegiatan manajemen Sumber Daya Manusia<br />
dengan prioritas dan target bisnis.<br />
Penyelarasan tersebut memberikan <strong>Commonwealth</strong> <strong>Bank</strong><br />
Indonesia kemampuan untuk meningkatkan performa<br />
bisnisnya, dan sumber daya manusia yang dibutuhkan guna<br />
meraih visi menjadi penyedia layanan keuangan terbaik di<br />
Indonesia melalui customer service excellence.<br />
62<br />
<strong>Commonwealth</strong> <strong>Bank</strong> Indonesia<br />
<strong>Laporan</strong> <strong>Tahunan</strong> <strong>2011</strong><br />
Mia Patria<br />
Director of Human Resources<br />
Since <strong>Commonwealth</strong> <strong>Bank</strong> Indonesia<br />
decided in 2009 to significantly grow<br />
its business scale in Indonesia within<br />
three years, a massive effort has had<br />
to be undertaken to both increase and<br />
transform the <strong>Bank</strong>’s human capital in<br />
order to cope with the challenges of<br />
growth.<br />
Strategic Investment in Our People<br />
In <strong>2011</strong>, as the <strong>Bank</strong> entered the penultimate year of<br />
working its three-year objectives, both the role and<br />
strategic value of its human capital vis-à-vis its business<br />
objective have truly come to the forefront. What was key<br />
to that role is that the <strong>Bank</strong> has succeeded to align the<br />
initiatives and activities of Human Resources with those of<br />
the business priorities and goals.<br />
Such an alignment has provided <strong>Commonwealth</strong> <strong>Bank</strong><br />
Indonesia the ability to enhance its business performance<br />
in <strong>2011</strong>, and the human capital needed to pursue its<br />
vision of being the finest financial services organisation in<br />
Indonesia through excelling in customer service.
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