National Hardwood Magazine - September 2019

TALLYEXPRESS Continued

TALLYEXPRESS Continued Church 14_Layout 1 4/17/18 3:43 PM Page 1 phone, buy a reference square, download the app and start taking pictures. Since we get to keep our variable costs low, we are passing those savings on to our customers.” The only equipment you need to run TallyExpress is a phone and reference square; both are inexpensive and readily available. “We keep spare parts and backups for almost every other piece of equipment we have,” said Tim Brownlee. “For most equipment, we can only get parts from a couple of suppliers, I can’t always be certain on lead times, and downtime can be extremely costly. But with TallyExpress - we don’t need to keep spares on hand. If our phone breaks, we can use mine temporarily or we can easily swing by a store and pick up a new one the same day. Either way, we would be tallying again in less than an hour.” █ Service Service and support are always a top concern when businesses invest in new technology. Henry German explained DMSi’s approach to customer service, “We see ourselves as partners with our customers. We want to make sure we’re servicing and supporting TallyExpress to the same degree as our Agility inventory system. We’ll do everything necessary to help our customers.” Tim Brownlee recalled his initial experience working with DMSi. “We had the benefit of being the second or third customer to obtain TallyExpress, Henry came out to our facility to help us verify the accuracy before we bought it.” German continued recounting the experience, “Tim and I got a permanent marker and a tape measure to test the accuracy. Our plan was to measure the exact width of each board, mark it on the board, and compare to TallyExpress. It felt like it took us all day but at the end we had a width written on every board. Then we took a picture of the bundle with TallyExpress, compared the results, and found TallyExpress was 99.74% accurate to our manual measurements. It was a long day – but seeing that level of accuracy was worth it!” In addition to assisting with exhaustive testing, DMSi also helps customers integrate TallyExpress with whichever inventory system they have. “Integrating with our current inventory system was a very quick and simple process. We gave DMSi the requirements and they nailed it on the first try,” said a representative from Allegheny Wood Products. German added, “Of course, we’d love for our TallyExpress customers to use our inventory system. But we are committed to our customers and will help them get their TallyExpress data into any inventory system they have.” DMSi’s Customer Service Lead for TallyExpress, Anna Elam said, “Customer service is very front-loaded for this product. We take great care in assisting our customers in all phases of the trial and implementation, especially during the phase where they’re testing the accuracy. Once customers are live, they can contact us 24/7 for help. But the product is so easy to use, we actually don’t get many support requests.” Brownlee affirmed this description, “We haven’t had many needs for support on this product but when we have, DMSi’s support has been able to resolve the issue immediately.” █ Conclusion TallyExpress is quickly proving itself in Hardwood businesses across the country. The app officially launched nine months ago at the 2018 NHLA meeting in Toronto, and al- We at Bryant Church Hardwoods, Inc., located in Wilkesboro, NC, are proud of our modern Hardwood concentration yard facility that we constantly update to better serve our customers with the finest Appalachian Hardwood and Eastern White Pine lumber available. Call us at (336) 973-3691 when we can be of service. This is an aerial view of our modern Hardwood concentration yard where we process quality Appalachian Hardwood and Eastern White Pine lumber. Some facts about our company are, we: •Have a 30 acre Hardwood and Eastern White Pine lumber concentration yard that exclusively represents one sawmill. •Specialize in all thicknesses of kiln dried Eastern White Pine lumber. •Deal in Appalachian Hardwood species such as Red and White Oak, Poplar, Ash, Hard and Soft Maple, Steamed Walnut, Cherry, Basswood, Beech and mixed Hardwoods. •Market our Appalachian Hardwood lumber in 4/4 through 8/4 thicknesses that is green, air dried and/or kiln dried. •Specialize in mixed truck loads. •Have 9 steam dry kilns that have a combined dry kiln capacity of 630,000 bd. ft. per charge. •Own a Newman 382 planer. •Usually carry about 4,000,000 bd. ft. on our air drying yard. •Usually carry about 1,500,000 bd. ft. of kiln dried lumber in inventory. •Offer export preparation, container loading and package tally. •Offer the service of sorting lumber at special lengths, widths and grades according to customer specifications. •Use our own trucks and contract trucks for prompt delivery of your orders. •Have over 75 years of combined experience in the lumber business. Tim Church Mason Church Bus.: (336) 973-3691 FAX: (336) 973-7993 (800) 973-3380 56 SEPTEMBER 2019 n NATIONAL HARDWOOD MAGAZINE Web site: http://BCHI.com P.O. Box 995 • Wilkesboro, NC 28697 Distribution Yard: 683 Buck Road • Wilkesboro, NC 28697 Because we’ve been in business since 1953, we have many years of experience that helps us to ship your orders right the first time.

eady more than 30 different companies are using it in their operations. It’s delivering on the potential Henry German saw for TallyExpress and benefiting businesses throughout the supply chain. German said, “This app gives any sized company, large or small, access to a consistent “machine” method for end tallying lumber. Because you have a picture showing the end tally nobody needs to wonder what amount of human error is in an end tally anymore. Is it missing a board or a whole row, or did they measure the same board or row twice because they got distracted? Those uncertainties are removed with TallyExpress. As the business owner you just had to trust everyone is manually tallying with the same level of care that you would, with TallyExpress it is programmed to measure the same way every time and you can log on the website to visually see the bundles and how the program measured each board.” Nuffer added, “What we are trying to tell the market is, ’just try it out’. We offer a free 30-day trial, so you can test it on your own bundles and decide for yourself. We are currently converting over 80% of our trial accounts into customers so we are very confident that if you try it out you will like it.” n For more information visit Tallyexpress.com email tallyexpress@dmsi.com or contact Andy Nuffer directly at anuffer@dmsi.com (336) 813-1512. LSLA EVENT Continued from page 34 was held at the Lakeshore Chinooks baseball game. The Chinooks are part of the Northwoods League, one of the country’s premier summer wood bat leagues. They played the Fond du Lack Dock Spiders. During the LSLA golf tournament, lunch was provided by American Wood Fibers and beverages were provided by Krueger Lumber and McDonough Manufacturing. Later, Baillie Lumber sponsored the Cash Shoot-Out and the evening cocktail hour/appetizers were hosted by Northern Hardwoods in the Grand Ballroom at Four Points Sheraton. To learn more about the Lake States Lumber Association, visit www.lsla.com. n Leo and McKenzie Meeks, Aacer Flooring LLC, Peshtigo, WI; Kyle Conlon, Component Solutions LLC, Menominee, MI; and Josh Anstey, Cascade Hardwood, Grand Rapids, MI Additional photos on next page Sales - Tom or Jim sales@siriannihardwoods.com SEPTEMBER 2019 n NATIONAL HARDWOOD MAGAZINE 57