JOINT ANALYSIS LESSONS LEARNED CENTRE NATO'S LEAD AGENT JOINT ANALYSIS

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Notes without being alerted that new or updated information has been published. Most organizations will choose to use a combined push and pull approach whereby there are procedures to ensure that high-impact, high-priority, urgent information is pushed to the appropriate people quickly and lower-priority issues are automatically stored somewhere until the user chooses to check for updates. An example of the use of combined push/pull would be a change to force protection alert level that is sent via radio to all force protection personnel in the area (push) but at the same time is updated on a website that people visit to check for updates (pull). Communities of Interest Communities of interest engage in socialized learning and are groups of people who have common goals interacting with each other. In the military context, opportunities to interact include conferences, working level meetings, working groups and, of course, direct communication. There are a number of benefits to participating in a community of interest, including: Solving problems. Developing new capabilities. Leveraging best practices. Standardizing practices. ‘Institutionalizing’ best practices. Time saving. Increasing skill sets. Avoiding mistakes. Creating new knowledge. There are, however, a number of obstacles to participating in a community of interest, including the releasability and classification of information, technological problems such as connectivity, and ‘institutional mindset’ against information sharing. Making personal connections (i.e. networking) significantly enhances your ability to share information. Personally knowing and trusting the individual from whom you are asking for information, or to whom you are sending information, helps information sharing. Much sharing of lessons, particularly across national boundaries, is via informal social networks (the community of interest) rather than through chain of command and established liaison channels. Many communities of interest are supported by forums that allow them to share their experiences. Participating in forums allows for reinforcing personal contacts to encourage the sharing of information. Examples of forums include training events, conferences, working groups, etc., or virtual forums online, including discussion groups and blogs. Formal and informal conferences not only provide information but also offer the opportunity to network with fellow members of the community. 42
Working groups are generally focussed on specific areas, subjects or stakeholder groups, for instance the NATO Bi-SC Medical LL Working Group. Notes Request for Information Service Some organizations offer a request for information service, where individuals requiring information on a particular topic can make a request and the LL branch will search the LL information they have in order to respond to the request. The ability to respond to the request will often depend on finding the right POC within the organization. For this reason you should maintain a database of SME POCs within your organization. The JALLC maintains a central database of LL POCs across the NATO Command and Force Structures who may also be able to assist you in responding to a request for LL information 12 . JALLC also holds LL POC details for some NATO, Partner and Troop Contributing Nations. Training Training events at the beginning of rotations into theatre, at the beginning of exercises, or as part of in-processing into a new billet are good opportunities to engage staff on the benefits, opportunities and requirements of a LL process as well as to inform staff about the latest lessons from the field. In Kosovo Force (KFOR), incoming personnel attend several days of briefings and orientation activities which introduce them to their tour of duty. This is an ideal opportunity to share with staff the lessons from previous rotations. Information Technology There are several information technology tools that support the sharing of lessons and information, including: Portals. Databases, for example the database in the NLLP. Knowledge repositories such as wikis. Blogs. A technology solution can provide easy access to many different types of LL information. However, it will only be as good as the information it contains. It is critical that procedures exist to ensure that it is populated with up-to-date, relevant information that is useful to staff in their work. Furthermore, a software tool can never alleviate the need for staff officers to expend effort and thought in the intellectual pursuit of learning lessons. Publications In addition to routine reports (e.g. After Action Reviews, Periodic Mission Reports, Final Exercise Reports, etc.), there are several ways to ensure LL information reaches those within and external to your organization. You may compile information into regular: Newsletters. 12 The Bi-SC LL Directive 080-006 requires all NATO Command Structure bodies to inform JALLC of nomination of their LL POCs. 43
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JOINT ANALYSIS AND LESSONS LEARNED
Page 7: “For it is a habit of mankind to
Page 11 and 12: CONTENTS Foreword .................
Page 13: Annex E - LL Capability Checklist..
Page 16 and 17: Notes Lessons Learned or Lesson_ Le
Page 18 and 19: Notes LLSOs will be able to discove
Page 20 and 21: Notes HOW TO GET STARTED IN LESSONS
Page 22 and 23: Notes JALLC Advisory and Training T
Page 24 and 25: Notes Key Elements of a LL Capabili
Page 26 and 27: Notes Analysis is “the study of a
Page 28 and 29: Notes The NATO LL Policy (Reference
Page 30 and 31: Notes JALLC The JALLC is NATO’s c
Page 32 and 33: Notes 3 GATHERING OBSERVATIONS An o
Page 34 and 35: Notes MANAGING OBSERVATIONS Observa
Page 36 and 37: Notes TOOLS TO CAPTURE AND MANAGE O
Page 38 and 39: Notes Microsoft Access Advantages:
Page 40 and 41: Notes 4 ANALYSIS - OBSERVATION TO L
Page 42 and 43: Notes Conversely, inductive reasoni
Page 44 and 45: Notes Six Ws Simply answer What, Wh
Page 46 and 47: Notes Where to Find Analysis Help F
Page 48 and 49: Notes the leadership desires
Page 50 and 51: Notes Extent of Remedial Action: R
Page 52 and 53: Notes 6 LESSON LEARNED INFORMATION
Page 54 and 55: Notes Operations Planners: Operat
Page 58 and 59: Notes Reports. Booklets/Handboo
Page 60 and 61: Notes REFERENCES A. NATO Lessons Le
Page 62 and 63: Notes Lesson Learned Lessons Learne
Page 64 and 65: Notes LL LLAS LLOPR LLSO MC MCM NLL
Page 66 and 67: Notes Recommendation The recommenda
Page 68 and 69: Notes Recommendation From the obser
Page 70 and 71: Notes function as designed: a chest
Page 73 and 74: ANNEX D INTERVIEW PROCESS Notes (Sh
Page 75 and 76: ANNEX E LL CAPABILITY CHECKLIST Not
Page 81: NATO's Lead Agent for Joint Analysi
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JOINT ANALYSIS LESSONS LEARNED CENTRE NATO'S LEAD AGENT JOINT ANALYSIS

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