THE IT&S 2015 ANNUAL REPORT

HEALTHCARE INSPIRED
At the end of the day, we all
want to know that what we
do matters. As a member of a
support team, we have begun to
view the work we do not by how
many tickets we complete, but
by how many people each ticket
helped. Once you start to see
the number of people we enable
each day, it makes me proud
to know that I am part of an
organization that does so much
good for so many, and part of a
team that helps empower others
to accomplish HCA’s mission.
TOP ACHIEVEMENTS FOR 2015
Streamlined Solutions for
Enhanced Patient Safety
Focusing on smoother admittance and improved safety
for patients, the South Atlantic Division introduced
interoperable vein-scanning biometric technology, which
easily captures patient photos upon registration. The new
technology has streamlined the registration process, reduced the
time to match patients in the medical record database, prevented
duplicate medical records, and helped reduce the risk of medical
identity theft.
Online Tools that Drive Efficiencies
The South Atlantic Division expanded its use of the
eClinicalWorks EHR platform with the addition of an
eClinicalWorks Kiosk module. The module, which combines Apple
technology with a consumer-friendly kiosk stand, allows patients
to check-in for appointments on an iPad. Information gathered
is then directly integrated into the patient’s electronic health
record in eClinicalWorks, improving patient satisfaction, offering
operational efficiencies, and further ensuring the security and
accuracy of patient information.
Connecting Patients with
Comprehensive Care
The South Atlantic team introduced innovative technology that
aligns the care of patients in an ED with a subsequent care plan,
CIO: Vince Doyle
South Atlantic Division “The Developers”
improving the management of their health through the entire
100
Todd Bates
Manager, Network Operations Support
Infrastructure Services & Operations
continuum of care, from ED to primary provider and back into
the community. Since its launch, the Care Alert technology
has contributed to comprehensive treatment plans for chronic
patient conditions and reduced repeat visits to ED departments
in the region.
101