THE IT&S 2015 ANNUAL REPORT

TriStar Division “The Trusted Advisors”
CIO: Kim Lewis
Top Ratings for IT&S Service
HCA strives to provide the highest level of responsive and
compassionate care to our patients, their families, and members
of our communities every day. The TriStar Division exemplified
this with their high service excellence standards which continued
to distinguish them among peers in the healthcare industry.
With new initiatives that focused on improved communication,
responsiveness, and accuracy, the TriStar Division saw their
Studer survey satisfaction scores soar. IT&S received an overall
rating of 91 percent, a major jump from the first quarter baseline
of 72 percent.
TOP ACHIEVEMENTS FOR 2015
Creating Efficiencies and Streamlining
Workflows
A key focus this past year was to endow physicians and clinicians
with relevant tools to streamline workflows, increase efficiency,
and cut the cost of information delivery. The TriStar team helped
accomplish this by removing outdated EHR and paper driven
workflows and successfully implementing an eClinicalWorks EHR
solution to more than 293 providers in 76 practices.
Taking Advantage of the Cloud
TriStar used the cloud to standardize, automate, and track patient,
employee, and department information, integrating it with
their MyRounding application. This provided key data and
valuable analytic detail used to enhance patient care
in real-time and allowed support teams to be more
proactive and responsive to IT requests. More than
60,000 rounds were captured between the third and
fourth quarter of 2015, laying the data foundation
for a standardization of templates, questions, and
escalations that helped TriStar evolve and enhance the
care and direction provided to patients and physicians.
TOP ACHIEVEMENTS FOR 2015
Cerner at Citrus Memorial
Working in close collaboration with acquisition and
product development teams, the West Florida Division
forged new ground by supporting HCA’s first installation
of the Cerner Millennium EHR at Citrus Memorial Hospital.
Spending more than 30,000 hours on the acquisition and
integration of this new technology, the West Florida team
implemented sixteen applications in 2015.
Breaking Records in Employee
Engagement
Employee engagement is a critical component to the overall
success of HCA. The West Florida Division exemplified their
dedication to this, achieving the highest IT&S employee
engagement score while receiving numerous awards for
employee recognition from regional hospitals. Among their
successes: a division-high score of 89 percent on its engagement
survey, IT&S employees acknowledged as top monthly hospital
employees, and technical support and nursing professionals
receiving employee-of-the-year recognition.
Application Development
The West Florida application development team had a busy 2015,
forging relationships and partnerships to grow its technology
suite and enhance the care provided to patients. New technology
of note: a staffing manager tool, a mobile phonebook app for
customers, and a discharge notification tool. The team also
introduced a reporting/dashboard application to support
business intelligence and access to the clinical data warehouse.
CIO: Sheree McFarland
West Florida Division “The Trailblazers”
103