THE IT&S 2015 ANNUAL REPORT

Patient and Consumer Experience
MyHealthOne
Our in-house-developed patient portal MyHealthOne continues
to expand its reach in Nashville and Denver markets with
initial focus on MEDITECH networks and hospital clinical
information. While HCA facilities currently use the MEDITECH
patient portal, Epic MyChart, and many HCA provider offices
use the eClinicalWorks Health Portal, the long term vision is
for MyHealthOne to replace these portals so that HCA patients
can access their hospital and physician office information in
one place. It is an incredibly flexible, scalable platform that can
expand and accommodate additional “modules” to meet the
emerging needs of patients.
This year, MyHealthOne received certification as a Meaningful
Use Portal and will be working to expand certification for
Meaningful Use Stage 3 compliance in 2016. As of January 2016,
close to 8,400 users had already enrolled in MyHealthOne
already, with much of that growth occurring organically. Fueling
enrollment are the most popular online features: scheduling an
appointment with a physician and completing pre-registration
and pre-procedure paperwork.
In early 2016, MyHealthOne will complete deployment in the
TriStar, Continental, and MidAmerica Divisions. All of the
remaining HCA eligible hospitals will have MyHealthOne live
before 4th quarter 2016. Meaningful Use Stage 3 attestation
requirement testing will also occur in the 4th quarter. In order
to encourage maximum growth and user adoption, features will
be strategically selected for market release. Planned features for
2016 include the following:
• IMPROVED REMOTE ENROLLMENT
• ONLINE PROXY ENROLLMENT
• MICROBIOLOGY RESULTS
• RADIOLOGY RESULTS
• SERVICE LINE LAUNCH FOR SARAH CANNON
• CONSOLIDATED BILL PAY FUNCTIONALITY
• PRE-REGISTRATION INTEGRATION
• ADVANCED ANALYTICS FOR USER
JOURNEY MAPPING
• PRODUCT INSIGHTS
MyHealthOne is an important step in bridging the mobility gap
for patients, and the natural, daily growth in enrollment we
witnessed in 2015 is evidence that this new technology provides
the quality online experience our patients desire and deserve.
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