THE IT&S 2015 ANNUAL REPORT

Strategy for Success
The strides we make each year starts with our all-important
strategy. This past year, our Strategy & Planning department
codified a number of tactics and practices into valuable
new resources that had powerful impact on the way
we direct activity in the organization. For instance, we
introduced Strategy Tubes, a new way of depicting future
plans and touchpoints for consolidation, integration,
and prioritization of differentiating and transformational
technologies. We also continued development of our library
of Strategy Guides, aimed at providing specific long term
vision and guidance for enterprise technologies.
STRATEGY GUIDES
Strategy Guides provide
facilities and divisions
with use cases, vendor
recommendations, and
considerations for some of
the biggest opportunities
for healthcare technology,
opportunities that will
increase efficiency, improve
patient satisfaction, and give
clinicians better visibility
throughout their workflow.
In 2015, new Strategy
Guides were developed for
Interactive Patient Technology,
Telehealth, and Virtual Sitter.
Additional guides are available
for Nurse Call and Awareness
Technology solutions.
STRATEGY TUBES
Strategy Tubes are fashioned
after the simplistic styling
of the London public transit
system maps, and they show
the necessary evolution of
important technologies from
current state to 36 months
in the future. Among the
technologies documented
this way are messaging,
physician user experience,
care management, acute
patient intake, and ambulatory
referrals. Strategy Tubes
educate and level-set the
organization on expected
evolution of given lines of
technology while informing
roadmaps for individual
products within those lines.
In 2016, we’ll continue to
use these in executive
settings where decisions are
made about consolidation,
integration, and prioritization
of technology assets.
NORTH WIND REPORTS
The IT&S Strategy team’s
monthly North Wind blogs
continued to be trusted
resources in 2015 for
information about some of
the latest strategies under
development as well as
insights into other industry
trends. For each initiative, the
report includes a description,
indication of project phase
(discovery, proof of concept,
pilot, or deployment), as
well as capabilities, current
status, next milestone, and
primary contact. Among the
initiatives included in the
deployment phase, as of
the end of 2015, are Mobile
Excellence and Patient Portal.
In discovery phase are:
Enterprise Care Management,
On Call Management, and
Notifications. PatientKeeper is
in proof of concept phase, and
Telehealth and Strategy Tubes
are in pilot.
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Clinician Experience
Mobility
No industry-leading clinical
experience strategy would be
complete without attention
to mobile and patient-facing
technologies. Our Mobility
Center of Excellence is
working across IT&S to ignite
a community dedicated to a
consistent look and feel to our
mobile applications, as well as
a consistent way to develop, to
engage with third parties, and
to purchase apps.
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