THE IT&S 2015 ANNUAL REPORT

Mountain Division “The Progressives”
CIO: Bruk Kammerman
EHR Implementation
The Mountain Division applied its highly-engaged and broadlyskilled
team to the implementation and ongoing support of
multiple clinical information systems in 2015. Epic, for instance,
was successfully implemented at HCA’s most geographicallychallenging
facility, Alaska Regional Hospital. Other
accomplishments included successful MEDITECH upgrades
and conversions throughout the division, giving our Healthcare
Inspired caregivers the tools needed to provide stellar patient
care.
Remote Flight Academy
TOP ACHIEVEMENTS FOR 2015
Following the success of the Flight Academy program, the
development program for staff-level employees, the Mountain
Division altered its curriculum and created the foundation for a
first-of-its-kind offering, serving employees in geographicallydispersed
locations such as Nevada, Idaho, and Alaska. Early
efforts have been well-received, and plans are already underway
to expand the initiative in the future.
Employee Engagement Gains
In 2015, the Mountain Division aligned employee engagement
goals with HCA’s “Embrace Accountability” core value. Division
employees were asked to create performance plans aimed
at improving their personal engagement and helping
colleagues become more engaged. In addition, they
were asked to provide specific input on how leaders
could support them in their effort to improve
engagement. Subsequently, overall engagement
scores in the division increased by 10 percent.
TOP ACHIEVEMENTS FOR 2015
Service Excellence
The North Florida IT&S team has a proven track record
in the development of new healthcare technology
applications for the HCA enterprise and is especially
regarded for the high level of customer service they
provide to customers, vendors, partners, and patients. To
operationalize the standards of excellence the division has
embraced, the North Florida team developed a Service Excellence
program in 2015. Already introduced to multiple divisions, the
program will be shared with the enterprise throughout 2016,
reinforcing IT&S’s mission to ensure the patient is always at the
center of technology, support, and innovation.
Improving the Patient Experience
Using a foundation of technology developed by their own
IT team, the North Florida Division gives patients access to
enhanced information about their care through the MyCare
Board. MyCare Boards are electronic dashboards that pull EHR
information and display patient goals, medication tracking,
scheduled procedures, and caregiver history. In 2015, they were
enhanced with real-time location technology, tracking staff as
they entered and exited patient rooms. This allows patients to
be more engaged in their healthcare and provides them an extra
sense of security.
Community Approach to Patient Care
A key component of North Florida’s Clinical Data Management
strategy, hCare Health Information Exchange (HIE) technology
encourages a community approach to patient care and allows
key clinical information to move across all care settings.
Understanding the value and importance of connectivity in
care, the division leveraged HIE technology to provide secure
information sharing throughout the enterprise and led the
organization in training, support, and utilization.
CIO: Janet McCallister
North Florida Division “The Coordinators”
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