Andreas Kopp, Microsoft Services - Asklepios

Marketing and relationship
management
Service desk process
Service desk technology
Vendor management
Procurement process
Lifecycle management
Software inventory management
Technology planning and process
management
End user training
IS training
Hardware Inventory management
Repair and maintenance
Deployment
(Installs, adds, changes)
10
8
6
4
2
0
Retirement and moves
Standards compliance
Change management technology
Change management process
Virus protection
Data management
Perf. monitoring / event
management
Security policy I
Security policy II
Security patching
Spyware and malware
Network Access Control
"Well managed Profil"
Barmbek 2004