Publikationsverzeichnis 2005 - Alexandria - Universität St.Gallen

Institut für Wirtschaftsinformatik
Artikel (wissenschaftliche Zeitschrift)
Salomann, Harald ; Dous, Malte ; Kolbe, Lutz ; Brenner, Walter: Rejuvenating Customer
Management: How to Make Knowledge For, From and About Customers Work. In: European
Management Journal 23 (2005), Nr. 4, S. 392-403.
Geib, Malte ; Braun, Christian ; Kolbe, Lutz ; Brenner, Walter: Towards Improved Communitysupporting
Systems Design: A Study of Professional Community Activity. In: International
Journal of Technology and Human Interaction 1 (2005), Nr. 4, S. 19-36.
Heidecke, Florian ; Back, Andrea ; Brenner, Walter: Dissertationserhebung in der
Wirtschaftsinformatik 2004. In: Wirtschaftsinformatik 47 (2005), Nr. 3, S. 228-230.
Geib, Malte ; Kolbe, Lutz ; Brenner, Walter: Customer Relationship Management in Business
Networks: Lessons from the Financial Services Industry in Germany and Switzerland. In:
MISQ Executive 4 (2005), Nr. 1 / March, S. 247-260.
Tamm, Gerrit ; Brenner, Walter ; Grueneich, Armin: Business Service Management - Kulturwandel
in der IT-Branche. In: THEXIS "New Marketing - New Business" 02.2005 (2005).
Buch
Zarnekow, Ruediger ; Brenner, Walter ; Pilgram, Uwe: Integriertes Informationsmanagement :
Springer, 2005. - ISBN 3-540-23303-2.
Konferenzpapier
Geib, Malte ; Reichold, Annette ; Kolbe, Lutz ; Brenner, Walter: Architecture for Customer
Relationship Management Approaches in Financial Services. In: Proceedings of the 38th
Annual Hawaii International Conference on System Sciences (CD-ROM). Los Alamitos, CA :
IEEE Computer Society Press, 2005. - 38Th Hawaii International Conference On System
Science (Hicss-38). - Big Island, Hawaii. - ISBN 0-7695-2056-1.
Hochstein, Axel ; Zarnekow, Ruediger ; Brenner, Walter: ITIL as Common-Practice Reference
Model for IT Service Management: Formal assessment and implications for practice. In: Proc.
of the 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service,
2005. - 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service. -
Hong Kong.
Dous, Malte ; Salomann, Harald ; Kolbe, Lutz ; Brenner, Walter: Knowledge Management
Capabilities in CRM: Making Knowledge For, From and About Customers Work. In:
Proceedings of the Eleventh Americas Conference on Information Systems (AMCIS 2005) :
Association of Information Systems (AIS), 2005. - Eleventh Americas Conference on
Information Systems (AMCIS 2005). - Omaha, NE, S. 167-178.
Glissmann, Susanne ; Smolnik, Stefan ; Schierholz, Ragnar ; Kolbe, Lutz ; Brenner, Walter:
Proposition of an M-Business Procedure Model for the Development of Mobile User
Interfaces. In: Brookes, Wayne (Hrsg.) ; Lawrence, Elaine (Hrsg.) ; Steele, Robert (Hrsg.) ;
Chang, Elizabeth (Hrsg.): Proceedings of the Fourth International Conference on Mobile
Business (mBusiness) : IEEE CS, 2005. - Fourth International Conference on Mobile
Business. - Sydney, Australia, S. 308-314. - ISBN 0-7695-2367-6.
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