3030 Auditorium 01/04 - DEKRA Certification

PROFILE
Vorzeigbare Qualität: Bezirkskommandant
Stanislaw Bukowski erhält von DEKRA-ITS-
Auditor Georg Jankowski (links) das ISO-
9001:2000-Zertifikat.
Demonstrable quality: District Commander
Stanislaw Bukowski receives the ISO
9001:2000 certificate from DEKRA-ITS
auditor Georg Jankowski (left).
High level successes
“We offer our customers a very good
product: security,” emphasised District
Commander Stanislaw Bukowski in his
acceptance speech after receiving the
DEKRA Award 2003. And his customers,
the population of Lubuska, clearly value
the level of service they are given. As
many as 70 percent give their police a
“very good” rating. A figure which, according
to Bukowski, is scarcely surprising,
as his “company’s” performance
can withstand any scrutiny.
Better than the police
thought possible
Within three years the force succeeded in
lowering the crime rate throughout the
district by around 30 percent. The level
of juvenile crime fell by 42 percent, and
the number of car thefts by as much as
50 percent. The Commander believes
that the reason for the success lies in the
excellent motivation of his staff and in
significantly improved processes. A great
deal of importance has been attached
here to well-targeted preventive work as
well as internal and external communication.
The “LUPO” (Lubuska Police)
project is exemplary for Poland and starts
with children, aiming to instill in them
a basic awareness of the law and to alert
them to the dangers of criminality.
Certified quality against
crime
The headquarters is based in the district
centre of Gorzów Wielkopolski and employs
a total of 357 officers and 213 employees.
“Our team put a great deal of
creativity, enterprise and commitment into
preparing for the certification. This was
the real secret of our success,” reports Police
Inspector Aleksander Borkowski who, as
Deputy District Commander, is also responsible
for quality management. “And
we are continuing to look for further ways
of making improvements, just as before.”
The certified management system includes
the fields of personal and property protection,
public order enforcement, crime investigation
and administrative work. No
shortcomings were uncovered during the
successful three-day ISO 9001:2000 certification
procedure which was carried out by
three DEKRA-ITS auditors and a police
expert. The lead auditor Georg Jankowski
certified a very high quality standard for
all organisational units of the police force.
A public institution breaks all records.
In November 2003 the police headquarters
in the Lubuska district in the
west of Poland was the first force in
Europe to receive ISO 9001:2000
certification for its entire range of activities.
In March 2004 the force went
on to become the first non-German
winners of the DEKRA Award. The
peacekeepers’ statistical scorecard
also looks set to break records.
DEKRA Award – the ideal
way
Through its willingness to subject itself
to external assessment, the Lubuska
police force has demonstrated a high
degree of transparency, openness and
public accessibility. Certification also
gives proof of this public institution’s
exemplary efficiency in spending
taxpayers’ money. Members of the Polish
government and the Ministry of
Economic Affairs were also present at
the certification award ceremony
alongside the Chief Commander of the
Polish police, Leszek Szreder.
For Commander Bukowski, right from
the outset, taking part in the 2003
DEKRA Award represented the “ideal
way towards a shared future” within
the expanded European Union. The
aim was to obtain strategic support for
the preparations necessary for the
expected changes arising from closer
cooperation with the German police.
The fact that the police force ended up
taking the first prize was therefore
“quite simply the icing on the cake for
the commitment shown by all the
members of my force.”