Serbia Handbook for Legal Aid Providers Final

legal officer. If only the number of clients is registered, the workload is shown too light and
does not accurately reflect the real situation.
A client may have many cases; for example, the occupation of an agricultural property in
Klina, a fraudulent sale of his property in Pec, and an inheritance procedure for yet another
property in Pec. The client has 3 cases, as all the cases are dealt with in separate
proceedings.
A case must be registered only once and it must be closed when all the actions related to
the case are completed. In the example above, the successful completion of the inheritance
procedure in Peć would effectively close that case and go into our statistics as a closed
case (in this instance, a successfully closed case) without waiting for the other 2 cases to be
concluded. Even though there is only one client, there are several distinct and separate
actions required to address the case.
Examples: Client A has
1) An inheritance case
- meeting with the client
- advising client on the options available
- drafting a claim to a court of law
- phone call from a court
- representing the client in an inheritance proceeding
registered:
a) type of the case :
b) action taken: representing in a trial
c) oral advice given
d) preparing basic written document (POA)
e) reading documentation and analysys of the case
f) …all other activities that made for the client
2) A fraudulent property transaction
- assisting in police hearing
- negotiation with a client
- drafting a document to the court of law
- representing in the trial
- filing a criminal complaint
registered:
a) type of the case :
b) action taken: representing in a trial
3) Illegal Occupation of another home
- hearing the clients claim
- assisting in obtaining evidence
- drafting the claim for the municipal court
- appearance at court on behalf of the client
registered:
a) type of the case :
b) action taken: assisting in drafting a written claim
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