DZ Bank Roadshow (Munich) - Deutsche Post DHL
DZ Bank Roadshow (Munich) - Deutsche Post DHL
DZ Bank Roadshow (Munich) - Deutsche Post DHL
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Compared to other markets, mail volumes in Germany are<br />
stabilizing<br />
Addressed mail volume<br />
Percent,<br />
2005 = 100%<br />
110<br />
105<br />
100<br />
95<br />
90<br />
85<br />
80<br />
75<br />
70<br />
Global<br />
economic crisis<br />
2005 2006 2007 2008 2009 2010 2011<br />
USA UK Netherlands<br />
France Austria Germany<br />
Investor Relations, <strong>DZ</strong> <strong>Bank</strong> <strong>Roadshow</strong>, <strong>Munich</strong> - May 30, 2012<br />
98<br />
86<br />
79<br />
Rate of e-substitution in Germany is<br />
lower than in other countries<br />
• High quality:<br />
Over 95% D+1 in Germany,<br />
(91% in UK and 85% in France)<br />
• Excellent customer orientation: 95%<br />
satisfaction1) (93% in 2010)<br />
• Many volumes already substituted<br />
• Different mail structure:<br />
volumes in Germany determined by<br />
stable number of households (vs. e.g.<br />
mailed checks in the US)<br />
! Effects of e-substitution<br />
are manageable<br />
Source: Regulatory authorities; USPS; Royal Mail; Austria <strong>Post</strong>, estimate for Austria 2005 (2005 = 2006); figures Germany 2011: internal estimate; 1) Kundenmonitor study 2011: private<br />
mail customers<br />
1<br />
<strong>Deutsche</strong> <strong>Post</strong> <strong>DHL</strong> | Page<br />
12
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