DZ Bank Roadshow (Munich) - Deutsche Post DHL

We are continuously adapting our operations to the
development of mail volumes by increasing efficiency
Sorting
Transport
&
Delivery
Investor Relations, DZ Bank Roadshow, Munich - May 30, 2012
We are improving our letter mail operations …
• Increase automation rate with state-of-the-art sorting technology (up
to 95% of mail volumes)
• Flexible rerouting and reduction of sorting capacity during lowvolume
periods
• Ongoing reduction of delivery districts and personnel
(17% reduction since 2002)
• Increase of packed and sequenced mail directly transported to
delivery districts (from 70% to over 90%)
• Preventive healthcare measures, new delivery equipment to
significantly reduce sickness rate (currently 4.8%)
• Flexible workforce: over 4,000 employees on call at short notice;
over 9,000 employees on short term contract
… resulting in ample cost flexibility
! We have numerous cost reduction
and optimization levers in place
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