Evaluating the Success Factors for Establishing a Thriving - Scottish ...

• DACB is planning to work across Aberdeenshire and the City;
• DAB Plus, the training company, will work Grampian wide and contribute to
subsidising transport for vulnerable groups;
• DACB has plans to build a new accommodation, including space for rent
and a garage; and
• There are plans to set up new social enterprises.
1.59 One of the key success factors of DACB is that it is growing to reach a scale of
activity that can make the organisation financially sustainable. Without a proper
scale of activity, the organisation will always be very vulnerable and dependent
on others for its survival. DACB has recognised this and has grown its activities
in scale, diversity, and geographical coverage. Importantly, this growth
continues to occur in a measured and controlled way where DACB alternates
periods of growth with periods of consolidation in which the internal structure is
adjusted to the new scale of activity.
1.60 DACB’s professional and business attitude is widely recognised as a key factor
to its future success. This attitude ensures DACB delivers what it promises,
which is essential to its reputation of a transport provider in a commercial
environment.
1.61 DACB will continue to be pro-active in its operations and not averse of
controlled risks. There are numerous examples where the organisation saw an
opportunity and grabbed it.
1.62 In the words of the General Manager: “DACB has grown from unconscious
incompetence (bright ideas and naivety), via conscious incompetence (you
know what you don’t know) to conscious competence (you get it right, but you
constantly have to think about it). The next step would be unconscious
competence (doing the right thing without thinking about it)”.
66