Download the 2009 CR Review PDF 6.73MB - Tesco PLC

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managing CORPORaTE RESPOnSiBiLiTY Public policy Business can often play an important and legitimate role in shaping public policy. Where appropriate, we work with governments to share our expert knowledge and our experience, in order to help shape effective policy. We are open and transparent in our engagement with governments. We do not make donations to political parties or employ consultants to lobby on our behalf. When we engage with governments we focus only on those issues of most importance to our business, employees and customers. In 2008, key issues included the environment, alcohol, health and nutrition, planning and regeneration, and productivity and skills. Stakeholder engagement and issue identification Our business exists to serve our stakeholders, who have a wide range of expectations. Sometimes these expectations can conflict. We listen to the views of all our stakeholders and take them into account when trying to balance different considerations. Feedback from our stakeholders is used to review the issues on our CR agenda which we adjust when new issues of significance emerge. Our Community Plans are developed to respond to local stakeholder priorities. For more information on our stakeholder engagement see the table on page 52. 48 Tesco PLC Corporate Responsibility Report 2009 Engaging OUR CR STaKEHOLDERS In 2008, we held two independently facilitated focus groups with CR opinion formers including journalists, socially responsible investors, suppliers and academics, representatives from local and national government and non-governmental organisations. We asked for feedback on whether we have correctly identified the material issues, our strategy and performance, and the quality of reporting in our 2008 CR Review. Key recommendations of the focus groups, which we hope we have addressed in this Report, were: • More strategic focus in the printed Report with more detail on the website • More candour about good and bad performance • A willingness to acknowledge other people’s views • Greater clarity about the methodologies we use to calculate data • Better explanation of standards and codes such as Nurture • More coverage of the international business • More data, and more external benchmarks to provide context for Tesco’s performance COmmUniTY PROmiSES This year we launched our Community Promises in the UK to engage staff and build their understanding of the Community Plan in order to make our Community activity come to life in stores. The new Community Promises sit alongside the People, Customer, and Operations Promises, which we use to communicate our core Steering Wheel objectives to staff. Through an integrated campaign including literature, staff payslip offers, competitions, events and in-store activity, we achieved a recognition rate of 45%. Following the success of the launch in the UK we will launch the Community Promises internationally next year. In 2009 we will start to bring this activity to life in our stores for customers.
CORPORaTE RESPOnSiBiLiTY COmmiTTEE 1 2 3 4 5 6 7 8 11 12 13 1 Lucy Neville-Rolfe, Executive Director, Corporate & Legal Affairs 2 David North, Community and Government Director 3 Terry Babbs, International Trading Law and Technical Director 4 Jonathan Church, Media Director 5 Kari Daniels, Brand and Trade Marketing Director 6 Ruth Girardet, Corporate Responsibility and Community Director 7 Catherine Glickman, Personnel Director to CEO 8 Alasdair James, Category Director – Energy, Petrol, Waste, Recycling and Packaging 9 Liz Kynoch, Group Technical & Trading Law Director 10 Alex Laffey, Transport Director 9 10 14 15 11 Andrew Neale, Head of Facilities 12 Noel Robbins, Chief Executive – Central & Eastern Europe 13 Greg Sage, International and Internal Communications Director 14 Simon Williams, Property Director – Express, Metro, Distribution and Funding 15 Nanbin Zhuang, Corporate Affairs Director – Tesco China 49 Tesco PLC Corporate Responsibility Report 2009
Page 2 and 3: CONTENTS 01 ABOUT THIS REPORT 02 CH
Page 4 and 5: Achievements We helped over 4.6 mil
Page 6 and 7: 2 chiEf ExEcutivE’s intRoduction
Page 8 and 9: GRouP 4 tEsco at a GLancE hiGhLiGht
Page 10 and 11: As a global business, we have an im
Page 12 and 13: 1 EnviRonMEnt Share of emissions by
Page 14 and 15: 1 EnviRonMEnt Distribution Distribu
Page 16 and 17: 1 EnviRonMEnt LEaRninG fRoM caRbon
Page 18 and 19: 1 EnviRonMEnt Concentrated squash -
Page 20 and 21: 1 EnviRonMEnt sustainabLE PRoducts
Page 22 and 23: In every country in which we operat
Page 24 and 25: 20 2 communities KPis paGE 50 Being
Page 26 and 27: 22 2 communities in south Korea We
Page 28 and 29: We have high expectations of our su
Page 30 and 31: 3 suppliERs & Ethical tRading tEscO
Page 32 and 33: 28 3 suppliERs & Ethical tRading sa
Page 34 and 35: 30 3 suppliERs & Ethical tRading Ad
Page 36 and 37: By providing healthy choices, good
Page 38 and 39: 34 4 cuSTOmER cHOicE & HEAlTH Nutri
Page 40 and 41: 36 4 cuSTOmER cHOicE & HEAlTH Footb
Page 42 and 43: 38 4 cuSTOmER cHOicE & HEAlTH In-st
Page 44 and 45: Our 470,000 employees serve our mil
Page 46 and 47: 5OuR PEOPLE Communication and consu
Page 48 and 49: 5OuR PEOPLE UK staff in the new sta
Page 50 and 51: managing CORPORaTE RESPOnSiBiLiTY 4
Page 54 and 55: KEY PERFORmanCE inDiCaTORS KEY PERF
Page 56 and 57: managing CORPORaTE RESPOnSiBiLiTY U
Page 58: Tesco PLC Tesco House Delamare Road

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