Download the 2009 CR Review PDF 6.73MB - Tesco PLC

managing CORPORaTE
RESPOnSiBiLiTY
UnDERSTanDing OUR
STaKEHOLDERS
This table summarises the main issues we have identified through engagement with
different groups and gives examples of the ways in which we engage with them.
Stakeholder group Interests and expectations of Tesco Interaction with Tesco in 2008
Customers Customers want us to provide a
good shopping trip and be a good
neighbour. They want us to be fair and
honest and provide choice and quality,
including sustainable, healthy and
affordable products.
Investors Our investors seek competitive
returns from their shareholdings, as
well as assurance that their investments
lie with a sustainable, well-governed
business. They expect us to have a
robust strategy and report on our
processes and progress in a
meaningful and transparent manner.
Employees Our staff want secure, interesting jobs
with fair terms and conditions and
opportunities to get on. They want
a helpful manager, to be treated
with respect and to have a safe and
healthy workplace.
Communities Our neighbours want job opportunities,
healthy, regenerated communities and
support for local causes and initiatives.
Suppliers Our suppliers want to be treated fairly
and honestly. They seek long-term
relationships and opportunities
for growth.
Governments and
regulators
Non-governmental
organisations
(NGOs)
52
Tesco PLC Corporate Responsibility Report 2009
Governments and regulators expect us
to comply with the law, provide secure,
family-friendly job opportunities and
good-quality training. They seek our
support on initiatives affected by our
business, such as those relating to
health policy.
NGOs want us to show leadership
on CR issues from climate change
to ethical trading. They expect us to
provide clear policies and principles
and for us to communicate views
to them clearly and openly.
We talk to our customers every day of the year so we can identify
and respond to their changing needs. Customer Question Time (CQT)
meetings help us identify and respond to changing customer needs.
These meetings are held in stores in all markets and enable staff and
managers to hear customer views on how we are serving them and
our role in the community. CQTs inform our Customer and Community
Plans. In 2008, we also held CQTs on particular issues, including
community and the environment.
We actively engage investors in an annual structured programme
of presentations and meetings to help us understand their views
on our strategy (of which corporate responsibility is an integral
part), and the way our business is governed. In addition, we
provide updates and issue briefings when appropriate during
the year. We also communicate with shareholders through our
Annual General Meeting, Investor Relations website, and our
participation in initiatives such as the Carbon Disclosure Project
and the Business in the Community CR Index.
Our staff need to feel good about their employer to do a good job
for our customers. We listen to and communicate with our staff
constantly. We get feedback at Staff Question Time sessions and
through our annual Viewpoint survey. Our Pulse survey also tracks
staff views on how they feel about working for Tesco.
We communicate with local people in our stores and at public
consultations and exhibitions, through leaflets and focus groups,
and through our work with local charities and community groups.
We hold regular meetings with our suppliers, processors and
manufacturers. We also bring them together to share experiences
at our Producer Clubs, and seek their feedback through our annual
Viewpoint survey. We also provide training and capability building
for suppliers where appropriate.
We engage with governments, parliamentarians, regulators and
officials on a range of issues affecting our business and communities.
These include planning processes and consultations on new
regulations including healthy eating and alcohol. We work hard
to ensure our responses to government consultations are aligned
with our CR policies and practices.
Engaging with NGOs helps us better understand current and
emerging issues related to our business. This work informs our
CR strategy and helps us better manage our impacts. We met many
NGOs in 2008 to discuss issues including climate change, biofuels,
ethical trading and animal welfare. We also contribute to research
and surveys, and respond to requests for information from NGOs
as fully and promptly as we can. We ask NGOs to share their findings
with us to help us improve our performance.