13-government-services-2013-chapter9

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Box 9.5 Response times to structure fires ‘Response times to structure fires’ (as illustrated below) is defined as the time taken between the arrival of the first fire crew appliance at the scene of a structure fire and: • the initial receipt of the call at the communications centre. Response time (including call taking time) reflects the jurisdiction’s overall responsiveness to the notification of a structure fire event • the dispatch of the responding fire crew. Response time (excluding call taking time) reflects service organisations’ responsiveness to the notification of a structure fire event. Response times are calculated at the 50th and 90th percentile — the time within which 50 per cent and 90 per cent of the first responding fire appliances arrive at the scene of a structure fire, respectively. Receive call or alarm Call taking time Response time measures are provided state-wide and by remoteness area. Percentile calculations are based on emergency responses to structure fire incidents and include responses by both permanent and volunteer brigades (unless otherwise noted). Shorter response times suggest the adverse effects on the community of emergencies requiring fire services are reduced. Data reported for this indicator are not directly comparable. Data quality information for this indicator is at www.pc.gov.au/gsp/reports/rogs/2013. Response times need to be interpreted with caution because the data are not directly comparable across jurisdictions. There are many factors that influence response times including: • land area, and population size and density — data calculated on a state-wide basis for some jurisdictions represent responses to urban, rural and remote areas, while others include urban centres only 9.20 REPORT ON GOVERNMENT SERVICES 2013 Dispatch fire crew Turnout time Mobilise fire appliance Travel time Response time (excluding call taking time) Response time (including call taking time) Arrive at scene Control time Get fire under control Incident duration Depart scene
• the dispersion of the population (particularly rural/urban population proportions), topography, road/transport infrastructure and traffic densities • crewing configurations, response systems and processes, and travel distances — for example, some jurisdictions include responses from volunteer stations (often in rural areas) where turnout times are generally longer because volunteers are on call as distinct from being on duty. In addition, reported response times can be affected by data collection systems. Jurisdictions use a combination of computer aided dispatch (CAD) and manual systems. The majority of data are retrieved from CAD systems, with manual systems providing approximately 10 per cent of data across all jurisdictions (table 9A.44, Fire and ambulance services data quality information). The time within which 50 per cent and 90 per cent of the first responding fire appliances arrive at the scene of a structure fire (the response time at the 50th percentile and 90th percentile respectively) varies across jurisdictions (figure 9.9 and tables 9A.24–9A.26). Response times can be segmented into remoteness areas based on the ABS Australian Standard Geographical Classification (figure 9.10 and tables 9A.24–9A.26). FIRE AND AMBULANCE SERVICES 9.21
Page 1 and 2: 9 Fire and ambulance services CONTE
Page 3 and 4: Roles and responsibilities Fire ser
Page 5 and 6: and human resources relate to fire
Page 7 and 8: The Report’s statistical appendix
Page 9 and 10: Box 9.2 Fire incidents ‘Fire inci
Page 11 and 12: Figure 9.3 Accidental residential s
Page 13 and 14: Figure 9.5 Fire service organisatio
Page 15 and 16: Figure 9.7 Reported road crash resc
Page 17 and 18: Fire/non-fire incidents — False a
Page 19: The most recent cross-sectional, na
Page 23 and 24: Figure 9.10 Response times to struc
Page 25 and 26: Both government of funding fire ser
Page 27 and 28: Box 9.8 Fire death rate ‘Fire dea
Page 29 and 30: years from 1982-91 the average deat
Page 31 and 32: Box 9.10 Annual fire injury rate
Page 33 and 34: The proportion of fires, from all i
Page 35 and 36: Median dollar loss per structure fi
Page 37 and 38: 9.4 Profile of emergency services f
Page 39 and 40: Table 9.3 Revenue of ambulance serv
Page 41 and 42: Nationally, in 2011-12, 84.6 per ce
Page 43 and 44: • ambulance operatives (including
Page 45 and 46: Figure 9.20 Ambulance events perfor
Page 47 and 48: Figure 9.21 Number of paid, mixed a
Page 49 and 50: Figure 9.22 Number of full time equ
Page 51 and 52: Although definitions of response ti
Page 53 and 54: State-wide response times ‘State-
Page 55 and 56: Effectiveness — appropriateness A
Page 57 and 58: Continuity of care ‘Continuity of
Page 59 and 60: Figure 9.26 Ambulance staff attriti
Page 61 and 62: Figure 9.27 Ambulance service organ
Page 63 and 64: Cardiac arrest survived event rate
Page 65 and 66: Box 9.30 Continued have improved ov
Page 67 and 68: Cardiac arrest survival to hospital
Page 69 and 70: 9.7 Future directions in performanc
Page 71 and 72:
“ New South Wales Government comm
Page 73 and 74:
“ Queensland Government comments
Page 75 and 76:
“ South Australian Government com
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“ Australian Capital Territory Go
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9.9 Definitions of key terms Alarm
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Fire safety measure • Operational
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9.10 List of attachment tables Atta
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9.11 References ABS (Australian Bur
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9A Fire and ambulance services —
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Attachment contents CONTENTS Table
Page 91 and 92:
TABLE 9A.1 Table 9A.1 Delivery and
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Table 9A.2 2009-10 NSW (c) Vic (c)
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Table 9A.2 NSW (c) Vic (c) TABLE 9A
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TABLE 9A.3 Table 9A.3 Fire service
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TABLE 9A.3 Table 9A.3 Fire service
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Table 9A.4 Fire death rate (a), (b)
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Table 9A.4 Fire death rate (a), (b)
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Table 9A.5 Fire deaths (a), (b), (c
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TABLE 9A.6 Table 9A.6 Landscape fir
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Table 9A.7 Fire injuries (a), (b),
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Table 9A.8 All ignition types NSW (
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Table 9A.9 All ignition types NSW (
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Table 9A.11 NSW (d) Property loss f
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Table 9A.12 2011-12 Fires Structure
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Table 9A.12 Other emergencies and i
Page 121 and 122:
Table 9A.12 TABLE 9A.12 Reported fi
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Table 9A.12 2004-05 Fires Structure
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Table 9A.12 (a) Other emergencies a
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Table 9A.13 NSW Vic Incidents per 1
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Table 9A.15 NSW (d) Number of lands
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Table 9A.16 2011-12 Structure fires
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Table 9A.16 Next highest ingnition
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Table 9A.17 TABLE 9A.17 NSW Vic Qld
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Table 9A.19 Total extrications TABL
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TABLE 9A.20 Table 9A.20 Prevention
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TABLE 9A.21 Table 9A.21 Selected fi
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TABLE 9A.21 Table 9A.21 Selected fi
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Table 9A.22 (f) (g) (h) (i) TABLE 9
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Table 9A.23 (e) Jurisdiction notes:
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Table 9A.24 NSW Vic (a) TABLE 9A.24
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Table 9A.25 Response times NSW Vic
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Table 9A.25 WA: SA: Tas: NT: NSW Vi
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Table 9A.26 Response times NSW Vic
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Table 9A.26 Qld: WA: SA: Tas: NT: N
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Table 9A.27 2009-10 Labour costs -
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Table 9A.27 2005-06 Labour costs -
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Table 9A.27 (a) (b) (c) (d) (e) (f)
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Table 9A.28 2011-12 NSW Vic (c) TAB
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Table 9A.29 2011-12 NSW (d) Vic (d)
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Table 9A.29 (c) (d) NSW (d) Vic (d)
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Table 9A.30 2011-12 Revenue sources
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Table 9A.30 TABLE 9A.30 Major sourc
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Table 9A.30 2006-07 Revenue sources
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Table 9A.31 2011-12 Incidents Emerg
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Table 9A.31 Emergency responses Urg
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Table 9A.31 (a) (b) (c) TABLE 9A.31
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Table 9A.32 TABLE 9A.32 Emergency d
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Table 9A.32 TABLE 9A.32 Emergency d
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TABLE 9A.33 Table 9A.33 Ambulance s
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Page 191 and 192:
Page 193 and 194:
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Table 9A.34 TABLE 9A.34 Ambulance s
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TABLE 9A.35 Table 9A.35 Ambulance a
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TABLE 9A.35 Table 9A.35 Ambulance a
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TABLE 9A.36 Table 9A.36 Ambulance r
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TABLE 9A.36 Table 9A.36 Ambulance r
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TABLE 9A.37 Table 9A.37 Aero medica
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TABLE 9A.37 Table 9A.37 Aero medica
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TABLE 9A.38 Table 9A.38 Cardiac Arr
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TABLE 9A.38 Table 9A.38 Cardiac Arr
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TABLE 9A.39 Table 9A.39 Satisfactio
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TABLE 9A.39 Table 9A.39 Satisfactio
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TABLE 9A.40 Table 9A.40 Ambulance c
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Table 9A.42 2011-12 TABLE 9A.42 NSW
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Table 9A.43 2011-12 TABLE 9A.43 NSW
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CONTEXT AND OTHER INFORMATION All j
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TABLE 9A.45 Table 9A.45 Treatment o
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Data quality information — Fire a
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Relevance High or increasing number
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Reported road crash rescue incident
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to estimate road rescue data. Each
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Table 2 Calculation of road crash r
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Table 3 Calculation of road crash r
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excluded. Structure fire A structur
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Interpretability Copies of the comp
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Table 2 Data collection and storage
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Table 4 Extrapolation and estimatio
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Annual fire death rate Data quality
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finalised approximately 13 months a
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term bushfire is more recognisable
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Confinement to room/object of origi
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• extrapolation and estimation (t
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Table 3 Extrapolation and estimatio
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production and currency of AIRS dat
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Value of asset loss appendix: Juris
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Table 3 Assessing dollar loss for e
Page 271 and 272:
Ambulance services Response Locatio
Page 273 and 274:
Workforce by Age Group Data quality
Page 275 and 276:
Level of patient satisfaction Data
Page 277:
Interpretability The CAA Patient Sa
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