13-government-services-2013-chapter9

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Box 9.14 Objectives for emergency services for ambulance events Government involvement in ambulance service is aimed at providing pre-hospital and out-of-hospital care and patient transport services, that: • are high quality, timely, and meet clients’ needs through delivery of coordinated and responsive health care • are equitable and accessible • are effectively, efficiently and sustainably delivered • reduce the adverse effects of emergency events on the community by providing specialised medical care in emergency situations. Ambulance services also contribute to managing community risks and enhancing public safety through various measures including fostering public education in first aid. The performance indicator framework provides information on equity, efficiency and effectiveness, and distinguishes the outputs and outcomes of ambulance services (figure 9.20). This framework is based on the general framework for the health section of the 2013 Report and shows which data are comparable in the Report. For data that are not considered directly comparable, the text includes relevant caveats and supporting commentary. Chapter 1 discusses data comparability from a Report-wide perspective (see section 1.6). Definitions of all indicators are provided in section 9.9. Data quality information (DQI) is being progressively introduced for all indicators in the Report. The purpose of DQI is to provide structured and consistent information about quality aspects of data used to report on performance indicators. DQI in this Report cover the seven dimensions in the ABS’ data quality framework (institutional environment, relevance, timeliness, accuracy, coherence, accessibility and interpretability) in addition to dimensions that define and describe performance indicators in a consistent manner, and note key data gaps and issues identified by the Steering Committee. All DQI for the 2013 Report can be found at www.pc.gov.au/gsp/reports/rogs/2013. Caution should be exercised in making comparisons between the ambulance service organisations because of differences in geography, population dispersal and service delivery models. The Report’s Statistical Appendix contains demographic and socioeconomic data that may assist in interpreting the performance indicators presented in this section. 9.44 REPORT ON GOVERNMENT SERVICES 2013
Figure 9.20 Ambulance events performance indicator framework Objectives PERFORMANCE 9.6 Key performance indicator results for ambulance events Outputs Equity Effectiveness Efficiency Access Response locations Access Appropriateness Quality Sustainability Key to indicators Outputs Text Data for these indicators are comparable, subject to caveats to each chart or table Outputs Text Data for these indicators not complete or not directly comparable Availability of ambulance officers/paramedics Expenditure per urgent and non-urgent response Outputs are the services delivered (while outcomes are the impact of these services on the status of an individual or group) (see chapter 1, section 1.5). Safety Clinical Responsiveness Continuity Text These indicators yet to be developed or data not collected for this Report Urban centre response times State-wide response times Triple zero call answering time To be developed Clinical incidents Clinical interventions and treatments Continuity of care Workforce by age group Staff attrition Ambulance services expenditure per person FIRE AND AMBULANCE SERVICES Cardiac arrest survived event Cardiac arrest survival to hospital discharge Pain management Level of patient satisfaction Outcomes Outcomes 9.45
Page 1 and 2: 9 Fire and ambulance services CONTE
Page 3 and 4: Roles and responsibilities Fire ser
Page 5 and 6: and human resources relate to fire
Page 7 and 8: The Report’s statistical appendix
Page 9 and 10: Box 9.2 Fire incidents ‘Fire inci
Page 11 and 12: Figure 9.3 Accidental residential s
Page 13 and 14: Figure 9.5 Fire service organisatio
Page 15 and 16: Figure 9.7 Reported road crash resc
Page 17 and 18: Fire/non-fire incidents — False a
Page 19 and 20: The most recent cross-sectional, na
Page 21 and 22: • the dispersion of the populatio
Page 23 and 24: Figure 9.10 Response times to struc
Page 25 and 26: Both government of funding fire ser
Page 27 and 28: Box 9.8 Fire death rate ‘Fire dea
Page 29 and 30: years from 1982-91 the average deat
Page 31 and 32: Box 9.10 Annual fire injury rate
Page 33 and 34: The proportion of fires, from all i
Page 35 and 36: Median dollar loss per structure fi
Page 37 and 38: 9.4 Profile of emergency services f
Page 39 and 40: Table 9.3 Revenue of ambulance serv
Page 41 and 42: Nationally, in 2011-12, 84.6 per ce
Page 43: • ambulance operatives (including
Page 47 and 48: Figure 9.21 Number of paid, mixed a
Page 49 and 50: Figure 9.22 Number of full time equ
Page 51 and 52: Although definitions of response ti
Page 53 and 54: State-wide response times ‘State-
Page 55 and 56: Effectiveness — appropriateness A
Page 57 and 58: Continuity of care ‘Continuity of
Page 59 and 60: Figure 9.26 Ambulance staff attriti
Page 61 and 62: Figure 9.27 Ambulance service organ
Page 63 and 64: Cardiac arrest survived event rate
Page 65 and 66: Box 9.30 Continued have improved ov
Page 67 and 68: Cardiac arrest survival to hospital
Page 69 and 70: 9.7 Future directions in performanc
Page 71 and 72: “ New South Wales Government comm
Page 73 and 74: “ Queensland Government comments
Page 75 and 76: “ South Australian Government com
Page 77 and 78: “ Australian Capital Territory Go
Page 79 and 80: 9.9 Definitions of key terms Alarm
Page 81 and 82: Fire safety measure • Operational
Page 83 and 84: 9.10 List of attachment tables Atta
Page 85 and 86: 9.11 References ABS (Australian Bur
Page 87 and 88: 9A Fire and ambulance services —
Page 89 and 90: Attachment contents CONTENTS Table
Page 91 and 92: TABLE 9A.1 Table 9A.1 Delivery and
Page 93 and 94: Table 9A.2 2009-10 NSW (c) Vic (c)
Page 95 and 96:
Table 9A.2 NSW (c) Vic (c) TABLE 9A
Page 97 and 98:
TABLE 9A.3 Table 9A.3 Fire service
Page 99 and 100:
TABLE 9A.3 Table 9A.3 Fire service
Page 101 and 102:
Table 9A.4 Fire death rate (a), (b)
Page 103 and 104:
Table 9A.4 Fire death rate (a), (b)
Page 105 and 106:
Table 9A.5 Fire deaths (a), (b), (c
Page 107 and 108:
TABLE 9A.6 Table 9A.6 Landscape fir
Page 109 and 110:
Table 9A.7 Fire injuries (a), (b),
Page 111 and 112:
Table 9A.8 All ignition types NSW (
Page 113 and 114:
Table 9A.9 All ignition types NSW (
Page 115 and 116:
Table 9A.11 NSW (d) Property loss f
Page 117 and 118:
Table 9A.12 2011-12 Fires Structure
Page 119 and 120:
Table 9A.12 Other emergencies and i
Page 121 and 122:
Table 9A.12 TABLE 9A.12 Reported fi
Page 123 and 124:
Table 9A.12 2004-05 Fires Structure
Page 125 and 126:
Table 9A.12 (a) Other emergencies a
Page 127 and 128:
Table 9A.13 NSW Vic Incidents per 1
Page 129 and 130:
Table 9A.15 NSW (d) Number of lands
Page 131 and 132:
Table 9A.16 2011-12 Structure fires
Page 133 and 134:
Table 9A.16 Next highest ingnition
Page 135 and 136:
Table 9A.17 TABLE 9A.17 NSW Vic Qld
Page 137 and 138:
Table 9A.19 Total extrications TABL
Page 139 and 140:
TABLE 9A.20 Table 9A.20 Prevention
Page 141 and 142:
TABLE 9A.21 Table 9A.21 Selected fi
Page 143 and 144:
TABLE 9A.21 Table 9A.21 Selected fi
Page 145 and 146:
Table 9A.22 (f) (g) (h) (i) TABLE 9
Page 147 and 148:
Table 9A.23 (e) Jurisdiction notes:
Page 149 and 150:
Table 9A.24 NSW Vic (a) TABLE 9A.24
Page 151 and 152:
Table 9A.25 Response times NSW Vic
Page 153 and 154:
Table 9A.25 WA: SA: Tas: NT: NSW Vi
Page 155 and 156:
Table 9A.26 Response times NSW Vic
Page 157 and 158:
Table 9A.26 Qld: WA: SA: Tas: NT: N
Page 159 and 160:
Table 9A.27 2009-10 Labour costs -
Page 161 and 162:
Table 9A.27 2005-06 Labour costs -
Page 163 and 164:
Table 9A.27 (a) (b) (c) (d) (e) (f)
Page 165 and 166:
Table 9A.28 2011-12 NSW Vic (c) TAB
Page 167 and 168:
Table 9A.29 2011-12 NSW (d) Vic (d)
Page 169 and 170:
Table 9A.29 (c) (d) NSW (d) Vic (d)
Page 171 and 172:
Table 9A.30 2011-12 Revenue sources
Page 173 and 174:
Table 9A.30 TABLE 9A.30 Major sourc
Page 175 and 176:
Table 9A.30 2006-07 Revenue sources
Page 177 and 178:
Table 9A.31 2011-12 Incidents Emerg
Page 179 and 180:
Table 9A.31 Emergency responses Urg
Page 181 and 182:
Table 9A.31 (a) (b) (c) TABLE 9A.31
Page 183 and 184:
Table 9A.32 TABLE 9A.32 Emergency d
Page 185 and 186:
Table 9A.32 TABLE 9A.32 Emergency d
Page 187 and 188:
TABLE 9A.33 Table 9A.33 Ambulance s
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Table 9A.34 TABLE 9A.34 Ambulance s
Page 197 and 198:
TABLE 9A.35 Table 9A.35 Ambulance a
Page 199 and 200:
TABLE 9A.35 Table 9A.35 Ambulance a
Page 201 and 202:
TABLE 9A.36 Table 9A.36 Ambulance r
Page 203 and 204:
TABLE 9A.36 Table 9A.36 Ambulance r
Page 205 and 206:
TABLE 9A.37 Table 9A.37 Aero medica
Page 207 and 208:
TABLE 9A.37 Table 9A.37 Aero medica
Page 209 and 210:
TABLE 9A.38 Table 9A.38 Cardiac Arr
Page 211 and 212:
TABLE 9A.38 Table 9A.38 Cardiac Arr
Page 213 and 214:
TABLE 9A.39 Table 9A.39 Satisfactio
Page 215 and 216:
TABLE 9A.39 Table 9A.39 Satisfactio
Page 217 and 218:
TABLE 9A.40 Table 9A.40 Ambulance c
Page 219 and 220:
Page 221 and 222:
Page 223 and 224:
Page 225 and 226:
Table 9A.42 2011-12 TABLE 9A.42 NSW
Page 227 and 228:
Table 9A.43 2011-12 TABLE 9A.43 NSW
Page 229 and 230:
CONTEXT AND OTHER INFORMATION All j
Page 231 and 232:
TABLE 9A.45 Table 9A.45 Treatment o
Page 233 and 234:
Data quality information — Fire a
Page 235 and 236:
Relevance High or increasing number
Page 237 and 238:
Reported road crash rescue incident
Page 239 and 240:
to estimate road rescue data. Each
Page 241 and 242:
Table 2 Calculation of road crash r
Page 243 and 244:
Table 3 Calculation of road crash r
Page 245 and 246:
excluded. Structure fire A structur
Page 247 and 248:
Interpretability Copies of the comp
Page 249 and 250:
Table 2 Data collection and storage
Page 251 and 252:
Table 4 Extrapolation and estimatio
Page 253 and 254:
Annual fire death rate Data quality
Page 255 and 256:
finalised approximately 13 months a
Page 257 and 258:
term bushfire is more recognisable
Page 259 and 260:
Confinement to room/object of origi
Page 261 and 262:
• extrapolation and estimation (t
Page 263 and 264:
Table 3 Extrapolation and estimatio
Page 265 and 266:
production and currency of AIRS dat
Page 267 and 268:
Value of asset loss appendix: Juris
Page 269 and 270:
Table 3 Assessing dollar loss for e
Page 271 and 272:
Ambulance services Response Locatio
Page 273 and 274:
Workforce by Age Group Data quality
Page 275 and 276:
Level of patient satisfaction Data
Page 277:
Interpretability The CAA Patient Sa
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