Maintenance for the Avaya G250 and Avaya G350 ... - Avaya Support

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G250/G350 component maintenance 46 Maintenance for the Avaya G250 and Avaya G350 Media Gateways
Chapter 3: Avaya Communication Manager controlled maintenance This chapter addresses Avaya G250/G350 Media Gateway subsystems and components that are controlled by Avaya Communication Manager SAT commands. G250/G350 subsystems maintained by Avaya Communication Manager Avaya Communication Manager subsystems can be listed via the list config command and, in most cases, have some maintenance activities involved. Note: list Note: config all on the Avaya Communication Manager SAT gives you complete information, including whether or not stations have been administered on a port. show mg list_config on the G250/G350 CLI gives you information for the installed equipment in that G250/G350. Maintenance commands DEFINITY server-experienced users will find that G250/G350 components and media modules function, and are maintained, in a similar way as their DEFINITY server counterparts. Categories of maintenance commands ● Avaya Communication Manager SAT commands ● Avaya G250/G350 Media Gateway CLI commands Issue 2 February 2006 47
Page 1 and 2: Maintenance for the Avaya G250 and
Page 3 and 4: Contents About this book . . . . .
Page 5 and 6: Direct Inward Dialing (DID) in SLS
Page 7 and 8: ISDN-LNK (ISDN-PRI Signaling Link P
Page 9 and 10: Use Windows for PPP modem connectio
Page 11 and 12: About this book Overview This book
Page 13 and 14: Technical assistance Avaya provides
Page 15 and 16: Chapter 1: Maintenance overview Thi
Page 17 and 18: Media module maintenance Table 1 sh
Page 19 and 20: LEDs The general use of LEDs is to
Page 21 and 22: Avaya G250/G350 Media Gateway CLI U
Page 23 and 24: Chapter 2: G250/G350 component main
Page 25 and 26: G250/G350 component maintenance 6.
Page 27 and 28: G250/G350 component maintenance The
Page 29 and 30: Table 5: Equipment List: Media Modu
Page 31 and 32: Note: The G250/G350 component maint
Page 33 and 34: Figure 1: Inserting Media Modules i
Page 35 and 36: Facility test call Circuit range de
Page 37 and 38: Setting G350 synchronization If the
Page 39 and 40: If a secondary sync source is simil
Page 41 and 42: IP telephones IP telephones The Ava
Page 43 and 44: Table 16: IP Phone Problems and Sol
Page 45: Power cycle the phone IP telephones
Page 49 and 50: Maintenance commands The following
Page 51 and 52: ● Location - the location number
Page 53 and 54: Maintenance commands ● Serial No
Page 55 and 56: status media-gateway Maintenance co
Page 57 and 58: Maintenance commands - Time-window-
Page 59 and 60: Figure 11: System-Parameters MG-Rec
Page 61 and 62: Note: In Table 20: Disabled SAT Com
Page 63 and 64: System resets System resets There i
Page 65 and 66: Link Recovery, Connection Preservat
Page 67 and 68: General link recovery process Syste
Page 69 and 70: Call handling during recovery Syste
Page 71 and 72: Note: Avaya System resets Note: Com
Page 73 and 74: Note: SLS Note: (G250 only) adds a
Page 75 and 76: System resets Call features (such a
Page 77 and 78: Feature interactions and compatibil
Page 79 and 80: Table 26: H.248 Link Recovery featu
Page 81 and 82: Table 26: H.248 Link Recovery featu
Page 83 and 84: System resets The SAT commands list
Page 85 and 86: Note: Auto System resets 5. Upon th
Page 87 and 88: SLS overview SLS supports the follo
Page 89 and 90: Important: SLS System resets ! Impo
Page 91 and 92: System resets When the Link Recover
Page 93 and 94: Multiple call appearances in SLS mo
Page 95 and 96: System resets b. Hang up. Your phon
Page 97 and 98:
System resets ● If the media gate
Page 99 and 100:
System resets If SLS is disabled, t
Page 101 and 102:
● A is the condition code. Possib
Page 103 and 104:
Avaya G250/G350 Media Gateway MOs M
Page 105 and 106:
Table 29: Media Module Tests (conti
Page 107 and 108:
ALARM-PT (ALARM PORT) System techni
Page 109 and 110:
ALARM-PT (ALARM PORT) Station Statu
Page 111 and 112:
Table 36: Analog Line Error Log Ent
Page 113 and 114:
Battery Feed Test (also called Port
Page 115 and 116:
Table 38: TEST #35 Battery Feed Tes
Page 117 and 118:
AN-LN-PT (Analog Line Port) Table 3
Page 119 and 120:
Table 40: TEST #48 Station Present
Page 121 and 122:
CO-DS1 (DS1 CO Trunk) The MM710 sup
Page 123 and 124:
CO-DS1 (DS1 CO Trunk) ● (d) Error
Page 125 and 126:
Table 45: TEST #36 Port Audit and U
Page 127 and 128:
Incoming Call: Note: CO 1. CO Appli
Page 129 and 130:
Table 47: CO Trunk Error Log Entrie
Page 131 and 132:
Table 48: CO Trunk Errors with No T
Page 133 and 134:
CO-TRK (Analog CO Trunk) System tec
Page 135 and 136:
Table 50: Test #0 Dial Tone Test (c
Page 137 and 138:
Table 50: Test #0 Dial Tone Test (c
Page 139 and 140:
Table 51: TEST #3 CO Demand Diagnos
Page 141 and 142:
Table 52: TEST #36 Port Audit Updat
Page 143 and 144:
Table 54: DID-DS1 Trunk Error Log E
Page 145 and 146:
Port Audit and Update Test (#36) DI
Page 147 and 148:
DID-TRK (Direct Inward Dial Trunk)
Page 149 and 150:
Table 58: DID Trunk Error Log Entri
Page 151 and 152:
DID-TRK (Direct Inward Dial Trunk)
Page 153 and 154:
Table 60: TEST #35 Port Diagnostic
Page 155 and 156:
Table 61: TEST #36 Port Audit Updat
Page 157 and 158:
Downloadable terminal parameters Th
Page 159 and 160:
Port insertion Audits DIG-LINE (Dig
Page 161 and 162:
Error log entries and test to clear
Page 163 and 164:
DIG-LINE (Digital Line) ● (g) Wit
Page 165 and 166:
Table 67: TEST#11 Digital Line Elec
Page 167 and 168:
Table 68: TEST #16 DIG-LINE Station
Page 169 and 170:
Table 69: TEST#17 Station (Digital)
Page 171 and 172:
Error log entries and test to clear
Page 173 and 174:
DIOD-TRK (DIOD Trunk) System techni
Page 175 and 176:
ISDN-LNK (ISDN-PRI Signaling Link P
Page 177 and 178:
ISDN-LNK (ISDN-PRI Signaling Link P
Page 179 and 180:
ISDN-SGR (ISDN-PRI Signaling Group)
Page 181 and 182:
Table 80: ISDN-PRI Signaling Group
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Table 83: Primary Signaling Link Ha
Page 189 and 190:
Table 84: TEST #637 Remote Layer 3
Page 191 and 192:
Layer 2 Status Test (#647) ISDN-SGR
Page 193 and 194:
ISDN-TRK (DS1 ISDN Trunk) Note: Man
Page 195 and 196:
ISDN-TRK (DS1 ISDN Trunk) As a port
Page 197 and 198:
Table 88: Service States (continued
Page 199 and 200:
ISDN-TRK (DS1 ISDN Trunk) ● (c) P
Page 201 and 202:
ISDN-TRK (DS1 ISDN Trunk) System te
Page 203 and 204:
Signaling Link State Check Test (#2
Page 205 and 206:
Table 94: TEST #256 Service State A
Page 207 and 208:
Table 95: TEST #257 Call State Audi
Page 209 and 210:
TIE-DS1 (DS1 Tie Trunk) The DS1 tie
Page 211 and 212:
TIE-DS1 (DS1 Tie Trunk) If all admi
Page 213 and 214:
Port Audit and Update Test (#36) TI
Page 215 and 216:
TIE-DS1 (DS1 Tie Trunk) This second
Page 217 and 218:
Table 100: TEST #136 DS1 Tie Trunk
Page 219 and 220:
WAE-PORT (Wideband Access Endpoint
Page 221 and 222:
Table 104: TEST #36 Audit and Updat
Page 223 and 224:
XXX-BD Common Media Modules The fol
Page 225 and 226:
XXX-BD (Common Port Media Module)
Page 227 and 228:
Control Channel Looparound Test (#5
Page 229 and 230:
Chapter 4: License and authenticati
Page 231 and 232:
● Serial number of the Avaya G250
Page 233 and 234:
Figure 18: License File Web Page Li
Page 235 and 236:
License files for different configu
Page 237 and 238:
No-License mode License and Options
Page 239 and 240:
Table 112: Type II and Type III Fea
Page 241 and 242:
Chapter 5: Access and login procedu
Page 243 and 244:
Tasks 1. Diagnosis of media gateway
Page 245 and 246:
Connecting the G250/G350 to the cus
Page 247 and 248:
Note: Record Connecting a laptop to
Page 249 and 250:
To disable/bypass proxy servers in
Page 251 and 252:
Connect laptop to the G250/G350 Con
Page 253 and 254:
Note: If 3. Select Dial-up to priva
Page 255 and 256:
To establish a LAN connection to th
Page 257 and 258:
Log in methods 16. Type the phone n
Page 259 and 260:
Open the Avaya Communication Manage
Page 261 and 262:
Log in to the G250/G350 interface w
Page 263 and 264:
Navigational aid for CLI commands L
Page 265 and 266:
Terminal emulation function keys fo
Page 267 and 268:
Chapter 6: G250/G350 and media modu
Page 269 and 270:
The following figure shows the G250
Page 271 and 272:
Media module LEDs Media module LEDs
Page 273 and 274:
Media module LEDs Once steady, the
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Table 122: Active (In Use) LED Acti
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Media module LEDs The E1/T1 media m
Page 279 and 280:
Avaya MM314 Media Module LEDs The M
Page 281 and 282:
Chapter 7: Alarms This chapter prov
Page 283 and 284:
Table 126: Alarming Background Term
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Alarm management Alarm management T
Page 287 and 288:
Alarm management ● SNMP Method -
Page 289 and 290:
Alarm management Refer to Table 128
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Chapter 8: G250/G350 traps A trap i
Page 293 and 294:
Table 131: G250/G350 Traps and Reso
Page 295 and 296:
Page 297 and 298:
Page 299 and 300:
Page 301 and 302:
Page 303 and 304:
Page 305 and 306:
Page 307 and 308:
Page 309 and 310:
Chapter 9: Media Server alarms In t
Page 311 and 312:
Alarming on an external Media Serve
Page 313 and 314:
Index A Abort code 1412 . . . . . .
Page 315 and 316:
Disabled SAT commands. . . . . . .
Page 317 and 318:
M Maintenance arenas . . . . . . .
Page 319 and 320:
SLS, (continued) preventing PIM upd
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