Audit Commission report on Homes for Islington
Audit Commission report on Homes for Islington
Audit Commission report on Homes for Islington
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Documents reviewed<br />
L<strong>on</strong>d<strong>on</strong> Borough of Islingt<strong>on</strong> - <strong>Homes</strong> <strong>for</strong> Islingt<strong>on</strong> (ALMO) p 61<br />
Be<strong>for</strong>e going <strong>on</strong> site and during our visit, we reviewed various documents that<br />
HFI provided <strong>for</strong> us. These included:<br />
self assessment;<br />
secti<strong>on</strong> 27 submissi<strong>on</strong>;<br />
management agreement;<br />
previous inspecti<strong>on</strong> <str<strong>on</strong>g>report</str<strong>on</strong>g>;<br />
service delivery plan;<br />
customer commitments;<br />
governance handbook; and<br />
various minutes of meetings.<br />
Reality checks undertaken<br />
When we went <strong>on</strong> site we carried out a number of different checks, building <strong>on</strong><br />
the work described above, in order to get a full picture of how good the service is.<br />
These <strong>on</strong>-site reality checks were designed to gather evidence about what it is<br />
like to use the service and to see how well it works. We also followed up <strong>on</strong><br />
issues relating to the management of the review and the improvements flowing<br />
from it. Our reality checks included:<br />
inspecti<strong>on</strong> of ready-to-let properties;<br />
file and complaint checks;<br />
shadowing call centre staff;<br />
visits to offices and temporary accommodati<strong>on</strong>;<br />
visits to major work sites; and<br />
web site review.
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