Audit Commission report on Homes for Islington

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p 8 London Borough of Islington - Homes for Islington (ALMO) Improve leasehold management and Right to Buy (RTB) services. Improve performance in processing RTB applications in line with government targets (six months). Improve consultation with all residents, including leaseholders, on major works on a scheme by scheme basis (six months). Work with the council to: implement a clear strategy to improve performance in the collection of major work costs (six months); and provide a comprehensive, well publicised package of financial advice and support to leaseholders, including access to independent financial advice and options for those in hardship to pay for major work costs (six months). Work with TMOs to analyse and scrutinise their costs and charges for leaseholders (12 months). Improve resident involvement. Ensure residents are provided with cost information when consulting on changes to service and that resources are available to implement the chosen option (three months). General. Develop a value for money strategy to ensure cost efficiency is given greater priority and a consistent approach is taken (six months). Ensure the quality of responses to complaints meets HFI standard and targets for responding to complaints are met (three months). Ensure that opportunities for conflict of interest within the governance arrangements are minimised (six months). Address all other areas of weakness identified in the <strong>report</strong>. Report the findings of this <strong>report</strong> to all parties including tenants and leaseholders, the board, the council and other key partners. 13 We would like to thank the staff of Homes for Islington, particularly Paul Davey and Jane Davies-Read, who made us welcome and who met our requests efficiently and courteously. Wendy Reade Margaret Byrne Elaine Vickers Maureen Corcoran Inspectors Dates of inspection: 29 November - 10 December 2004 Email: w-reade@audit-commission.gov.uk m-byrne@audit-commission.gov.uk e-vickers@audit-commission.gov.uk m-corcoran@audit-commission.gov.uk
© <strong>Audit</strong> <strong>Commission</strong> London Borough of Islington - Homes for Islington (ALMO) p 9 For more information please contact: <strong>Audit</strong> <strong>Commission</strong> London Region 1st Floor Millbank Tower Millbank London SW1P 4HQ www.audit-commission.gov.uk Telephone: 020 7233 6400 Fax: 020 7233 6490 ‘The official version of this <strong>report</strong> is also available on the <strong>Audit</strong> <strong>Commission</strong>'s website at audit-commission.gov.uk. Copies of this <strong>report</strong> are also available from the address above. The <strong>Audit</strong> <strong>Commission</strong> cannot verify the accuracy of and is not responsible for material contained in this <strong>report</strong> which has been reproduced by another organisation or individual.’
Page 1 and 2: Inspection report
Page 3 and 4: Summary London Borough of Islington
Page 5 and 6: London Borough of Islington - Homes
Page 7: Recommendations London Borough of I
Page 11 and 12: The service London Borough of Islin
Page 13 and 14: How good is the service? London Bor
Page 45 and 46: Service charges London Borough of I
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Summary London Borough of Islington
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Documents reviewed London Borough o
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Gary Doolan GMB London Borough of I
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Positive practice London Borough of
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Audit Commission report on Homes for Islington

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