MetroPCS “By the Minute” Card User Guide - Qpay

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MetroPCS “By The Minute” Card User Guide ____________________________________________________________________________________ Section #2: Search and Cancel Tab Cancelling a Payment To locate a specific transaction, go to the Second Tab featured at the Qpay Online Payment Center Home Page (the tab next to the Transactions tab). You will be prompted with a screen that looks like the screen displayed above. You can search for a specific payment transaction using Phone Number, Confirmation ID, Total Amount, or even search on all transactions for a specific day. Let us use the latter to locate a transaction to verify its recorded transaction data. Enter the correct date in the Date field and click on the SEARCH button. The Qpay Online Payment Center will prompt you with the results of your Search request. All the information displayed is the Transaction History listing the Date, Account ID, Confirmation ID number, Payment Amount, Fee, Total Amount Charged, Payment Method, and more (see following pages). Note: The Customer has up to 30 days to request a payment transaction cancellation. ____________________________________________________________________________________ Page 10 of 22
MetroPCS “By The Minute” Card User Guide ____________________________________________________________________________________ As stated in the previous page, this is what appears in the Search Results window. Notice how the transaction we completed, as an example in this User Guide, is the most recent transaction listed in this window. Also notice that there is a red “X” (deletion) icon – clicking on this icon enables you to cancel the transaction (listed in that row). Click on this icon. ____________________________________________________________________________________ Page 11 of 22
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MetroPCS “By the Minute” Card User Guide - Qpay

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