Understanding the Millennial Mind: A Menace or ... - Big Business Zoo

Scott
Degraffenreid
is a Social Network
Analyst who brings a
wealth of knowledge in
the areas of business
referrals, retention and
recruiting
As a Behavioral Statistician
and Social Network
Analyst, he has participated
in projects for over
one hundred organizations with accountabilities
ranging from survey research, database
analysis and field studies to research
design and statistical modeling of group
behaviors.
Scott’s ability to assimilate and grasp intricate
organizational issues as they relate to
corporate and market dynamics allows him
to bring a unique mathematical perspective
to complex environments.
In projects for clients such as AMR, Bell
Atlantic, Memorex Telex, The Associates,
The Guardian, Erapmus, Inc., Teleservice
Resources, the NORDAM Group and
many others, Scott’s innovative model of
employee retention has:
♦ Reduced employee attrition by >50% in
less than 90 days for most clients
♦ Improved overall customer retention
>25% in less than 6 months.
♦ Trimmed recruiting costs by >75%.
♦ Dropped customer complaints by >50% in
an operation handling 1.2 million customers
per month.
♦ Decreased training attrition by 60%.
♦ Improved productivity in a diversified
manufacturing operation by 30% in 1
year.
Scott’s work on employee attrition has been
nationally recognized and his concept of
tenure equity has been acknowledged as
one of the most important new business
metrics in a decade. He has developed over
twenty new processes, measurements and
tools for addressing employee productivity
and Enterprise Performance Planning.
His Talent Scout recruiting strategy generates
more than 50% of all new hires for the
businesses that have adopted it.
Scott attended the University of Tulsa for a
BS in Accounting. He has been a member
of the American Statistical Association, The
Society for Social Network Analysis, The
American Association of Forensic Accountants
and Mensa.
He currently resides in the Dallas, TX area
and can be contacted through N2Millennails.com
– N2Millennials, Inc.
http://N2Millennials.com
Do you employ Millennials?
Do you market to Millennials?
Does your church or organization want to connect with
Millennials?
Do your older employees experience a conflict relationship
with Millennial employees?
Would you like to create a productive, positive culture
that increases customer satisfaction, keeps your best
employees and leads to greater profitability?
N2Millennials Consulting Can Help!
1.360.830.6692
scott@n2millennials.com