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Understanding the Millennial Mind: A Menace or ... - Big Business Zoo

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ceptable circumstances <strong>or</strong> supervis<strong>or</strong>s<br />

employers are being f<strong>or</strong>ced to reevaluate<br />

<strong>the</strong>ir w<strong>or</strong>k practices. Companies that<br />

listen are recognizing that <strong>Millennial</strong>s<br />

seldom make unreasonable demands and<br />

often have clear ideas f<strong>or</strong> economical and<br />

implementable improvements. This level<br />

of commitment inevitably leads to a m<strong>or</strong>e<br />

satisfying w<strong>or</strong>kplace f<strong>or</strong> all involved.<br />

They recruit high perf<strong>or</strong>mance team<br />

members if you let <strong>the</strong>m<br />

Letting <strong>Millennial</strong>s be accountable f<strong>or</strong> helping<br />

find <strong>the</strong>ir own colleagues is one of <strong>the</strong><br />

simplest and fastest ways to assure a readily<br />

available and competent team. <strong>Millennial</strong>s<br />

will not sandbag <strong>the</strong>ir employers <strong>or</strong><br />

<strong>the</strong>mselves by recruiting cow<strong>or</strong>kers <strong>the</strong>y<br />

consider less than suitable f<strong>or</strong> a position.<br />

Because <strong>the</strong>y maintain extensive social<br />

netw<strong>or</strong>ks <strong>the</strong>y tend to be very aware of<br />

what skills and resources are available.<br />

When <strong>the</strong>y don't <strong>the</strong>y know what netw<strong>or</strong>ks<br />

to reach out to.<br />

Ability to innovate, streamline and<br />

compete at a global pace<br />

Ano<strong>the</strong>r big myth about <strong>Millennial</strong>s is that<br />

<strong>the</strong>y are lazy. It is not so much that <strong>the</strong>y<br />

don’t like to w<strong>or</strong>k; <strong>the</strong>y don’t like <strong>the</strong> way<br />

we make <strong>the</strong>m w<strong>or</strong>k. Again, <strong>the</strong>y love<br />

figuring things out. I have found that<br />

<strong>Millennial</strong>s are some of <strong>the</strong> best process<br />

improvement people I have ever met. They<br />

are instinctive. If we give <strong>the</strong>m an assignment<br />

and an outcome and ask <strong>the</strong>m, “What<br />

would be your best guess at how to do<br />

this?”, very often, <strong>the</strong>y will come up with<br />

an innovative and improved way to handle<br />

things.<br />

What is <strong>the</strong> problem? Why not let <strong>the</strong>m?<br />

Can you see a downside to this? Letting<br />

UNDERSTANDING THE MILLENNIAL MIND: A MENACE OR AMAZING? | 45<br />

people use <strong>the</strong>ir imagination, exercise <strong>the</strong>ir<br />

instinctive and intuitive capacity f<strong>or</strong> finding<br />

sh<strong>or</strong>tcuts and improvements and you are<br />

paying <strong>the</strong>m <strong>the</strong> same wage as a slacker;<br />

what’s not to like? They are operating like<br />

seni<strong>or</strong> consultants f<strong>or</strong> $10/hour.<br />

They really like a challenging w<strong>or</strong>k environment.<br />

A tedious, b<strong>or</strong>ing, repetitive w<strong>or</strong>k<br />

environment isn’t going to hold <strong>the</strong>ir attention<br />

f<strong>or</strong> very long. They may do <strong>the</strong> job but<br />

<strong>the</strong>y are not going to do it very well. You<br />

have to find ways to keep it interesting and<br />

make it challenging f<strong>or</strong> <strong>the</strong>m.<br />

“Intra-preneurs” – They do not expect<br />

to stay long<br />

<strong>Millennial</strong>s make terrific entrepreneurs.<br />

They are great at building and selling businesses.<br />

They have <strong>the</strong> closest to a naturally<br />

entrepreneurial mindset of any past<br />

generation.<br />

As has been mentioned previously <strong>Millennial</strong>s<br />

often take a “sampling” approach to<br />

various employers and positions. They see<br />

no harm in doing a little of this <strong>or</strong> a little of<br />

that in <strong>the</strong> process of learning what does<br />

and doesn't w<strong>or</strong>k f<strong>or</strong> <strong>the</strong>m. Of course this<br />

is distressing to employers who see <strong>the</strong><br />

behavi<strong>or</strong> as disloyal <strong>or</strong> at least erratic.<br />

The issue can be addressed somewhat by<br />

simply using <strong>the</strong> old practice of a trial <strong>or</strong><br />

break-in period bef<strong>or</strong>e hiring f<strong>or</strong> a longerterm.<br />

Letting people know <strong>the</strong>y will be<br />

cross-trained f<strong>or</strong> a variety of functions at<br />

specific intervals can also help to reduce<br />

sh<strong>or</strong>t-term attrition.<br />

Fundamentally however <strong>the</strong> thing that<br />

drives most <strong>Millennial</strong>s is <strong>the</strong> desire f<strong>or</strong> trust<br />

and respect. We will address this subject

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