Koh Ching Hong Managing Director South Asia David Colwell ...

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Growing Aftersales Trend Inchcape Ageing car parc will prompt consumers to prolong vehicle’s lifespan by utilising genuine parts and service Convenience of Service Centre locations is an important factor for consumer choice Vehicles are being purchased by more affluent customers who will look after their purchases Inchcape has developed a range of membership packages for the ‘Out of Warranty’ segment where the benefits increase as the car ages, on the condition all scheduled servicing is completed Inchcape has the most extensive network of 8 repair centres strategically located throughout the island Inchcape offers one-stop aftersales experience and a broad product offering including bodyshop and spa services to increase retention and revenue per visit
Selective Capital Investments Refresh customer facing facilities Expanded Toyota and Lexus showroom to allow new model introductions Relocate Suzuki showroom to ‘motor strip’ on Leng Kee Road Economical investment to accommodate broadening model line-up
Page 1 and 2: Koh Ching Hong Managing Director So
Page 3 and 4: Commercial Overview Growing economy
Page 5 and 6: Business Model Vertically Integrate
Page 7 and 8: 2007 - 2011: Ageing of the Car Parc
Page 9 and 10: Our top 5 Priorities Improving marg
Page 11 and 12: Operational focus on our top 5 prio
Page 13 and 14: Programmes developed for the ageing
Page 15 and 16: 2012 - 2015: Road to Recovery Trend
Page 17: Increasing demand for green technol

Koh Ching Hong Managing Director South Asia David Colwell ...

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