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or has mental health or addiction problems.
11.2 CHECKlIST foR PRoVISIoN of INfoRMATIoN To PATIENTS
This section gives examples of the information patients/carers may find helpful at the key stages of the
patient journey. The checklist was designed by members of the guideline development group based on their
experience and their understanding of the evidence base. The checklist is neither exhaustive nor exclusive.
At All stages
Healthcare professionals should:
In primary care
At presentation to primary care:
At referral for further assessment:
At assessment appointment(s)
The specialist team receiving the
referral should:
following assessment appointment(s)
Specialist team should:
At discharge from rehabilitation
Specialist team should:
11 • Provision of information
y ensure that advice and support from the multidisciplinary team for
patients (and, where appropriate, carers) is available in a variety of
formats, taking account of each patient’s communication abilities.
y explain to patients the importance of accurately recording the full
history including when problems were first noted, by whom and
how they manifest
y ascertain what information or advice the patient was given if they
attended the emergency department and reiterate this information
(see also SIGN 110, Annexes 8-12) 3
y if the patient is presenting following MTBI in the post-acute period,
provide reassurance and information about the likelihood of good
prognosis.
y explain to the patient and carers why they are being referred for
further assessment and where this assessment will be carried out.
y ensure that the patient understands what they can do to help
themself and provide written information, if available.
y ensure the patient receives information about the process which
will follow referral, including likely timescale and who will be
involved
y keep patients advised of correspondence with other members
of the rehabilitation team when arranging further assessments.
y ensure that the referring healthcare professional is kept informed
of any outcome and interventions that they should support or be
involved in
y consider the inclusion of patient and family in goal setting or case
planning.
y provide information tailored to the patient’s individual needs and
communication abilities which includes contact details for any
liaison or outreach professionals who can provide ongoing contact
and support following discharge.
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