Annual Report 2012 pdf (5 MB) - Deutsche Post DHL

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glossary, page 218
GLOBAL FORWARDING, FREIGHT division
We are already well positioned in our markets due to our global product offering in
air and ocean freight and in overland transport. We aim to continuously achieve growth
that exceeds the market average and to consolidate our leading position. To achieve this
goal, we pursue three approaches:
Developing new solutions for our customers
We are constantly developing new products and services. Since June 2012 we have
been offering DHL DOOR-TO-MORE, a door-to-door delivery service from the Asia
Pacific region, to a number of destination markets in Europe. The product links our
intercontinental freight traffic with our comprehensive overland transport network in
Europe. It shortens transit times for our customers by offering streamlined and seamless
operations. With Cool LCL we now transport smaller volumes of temperature-
sensitive goods with a seamless cold supply chain, meeting the demand for the delivery
of temperature- sensitive food items.
In addition, we are expanding our expertise in specific sectors. In the Automotive
sector, our GLOBAL FORWARDING, FREIGHT division serves most of the world’s leading
original manufacturers and their most important suppliers. By sharing our expertise and
industry know-how internationally, we are developing and improving sector- specific
solutions. In addition, we are setting up a cross-divisional DHL global community to
serve customers in the Chemicals sector. Emerging markets, increasing regulations and
the responsibility for controlling future CO 2 emissions have made matters more complex
for freight forwarders.
Building up a comprehensive transport network
For a freight forwarding company as large as ours, it is essential to continuously
expand and optimise our network and operations. We continue to focus on the growing
markets of Brazil, Russia, India, China and Mexico. In the Americas region, we have
strengthened intra-regional trade; in the Asia Pacific region we have expanded our
presence in China, India, Indonesia and Vietnam. In Africa, sub-Saharan countries
are experiencing rapid growth. We are extending our network and, at the same time,
focusing on improving our profitability in the region.
Since we consolidated the network that links Singapore, Thailand and Malaysia
last year, we now offer customers flexible, secure and rapid overland transport options.
We opened new LCL lanes to connect China and South Korea with North, Central and
South America.
In the Freight business unit, we are making a concerted effort to improve our network
and our sales organisation. Since 2012, we have now also been offering our services
in Kazakhstan.
Simplifying and standardising processes
In the Global Forwarding business unit, the strategic project New Forwarding
Environment (NFE) picked up significant speed during the reporting year. The goal
is to develop a forward-looking operating model with efficient processes and state-ofthe-art
IT systems. NFE is intended to further underpin our position as industry leader.
Deutsche Post DHL Annual Report 2012