Annual Report 2012 pdf (5 MB) - Deutsche Post DHL

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Reliable partner in countries affected by political crises
Effective 1 January 2012, we aligned the structure of our regions to reflect management
responsibility. We transferred Turkey as well as Russia and other Eastern European
countries from the EEMEA region (Eastern Europe, the Middle East and Africa) to the
Europe region. The EEMEA region was renamed MEA (Middle East and Africa). We have
been growing steadily in this region for many years and we have the largest market share
by far in the international express business. Since there are no studies that sufficiently
cover the market in its new form, we have not included any such portrayal.
The political unrest in the Middle East posed a particular challenge for us in the
reporting year. We were able to maintain service in Syria despite having to close or move
branches at short notice. This was also the case in Afghanistan, Bahrain, Iran and Yemen,
where we remained a reliable partner for our local customers whilst upholding all legal
requirements and ensuring our employees’ safety.
reVenue anD earnings PerForManCe
Increased revenue growth in the time-definite business
In the EXPRESS division, revenue grew by 9.3 % in the reporting year to €12,778 million
(previous year, adjusted: €11,691 million). The figure for the previous year still
included revenue of €220 million related to the divested domestic express businesses
in China, Canada, Australia and New Zealand. Excluding these divestments and positive
currency effects of €513 million, revenue grew by 6.8 %.
In the Time Definite International (TDI) product line, per-day shipment volumes
rose by 9.4 % in 2012 compared with the prior year. Fourth-quarter growth even reached
the double digits. Weight per shipment increased by 3.7 % in the reporting year.
In the Time Definite Domestic (TDD) business, our customers sent 9.3 % more shipments
each day in the reporting year than in the prior year. Here as well, growth was
even more pronounced in the fourth quarter at 14.7 %. In contrast, per-day shipment
volumes in the Day Definite Domestic (DDD) business declined by 14.0 % in the year
under review, due especially to the disposals mentioned above.
Effective 1 January 2012, responsibility for the domestic less-than-truckload and
part-truckload business in the Czech Republic was transferred from the EXPRESS
division to the Freight business unit. The previous year’s segment reporting figures
were adjusted accordingly.
Deutsche Post DHL Annual Report 2012