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Track 4 - A Justifying the BI and CI Functions using ROI and<br />

Other Measurement Tools<br />

Facilitator:<br />

Neil Mahoney<br />

Chief Executive Officer and President<br />

Global Pharma Alliance, Inc.<br />

✪ Veteran Exposure<br />

Interactive<br />

Limited Seating<br />

One of the most challenging aspects of running a competitive intelligence (CI) function is<br />

measuring the impact of the CI group on the organization. While many groups attempt to use<br />

qualitative measures of their contribution, the real challenge is quantifying a Return on Investment<br />

(ROI) on the CI contribution to the company financial performance. This session provides<br />

insights on actual measures used in a global pharmaceutical company that utilized both qualitative<br />

and quantitative measures to expand the CI function on a global basis.<br />

Many CI professionals do not believe that a quantitative measure of ROI is possible since they<br />

perceive the CI function as a service organization. In reality, the CI function should is an integral<br />

part of the strategic planning process and by impacting management’s view of the competitive<br />

landscape, it can influence resource allocation through the impact on assumptions used to<br />

forecast revenues, promotional investments, and profit levels of key brands.<br />

Real life examples will illustrate the measurement of financial impact of the CI function over a ten<br />

year period that convinced senior management to significantly increase the investment in the CI<br />

function resulting in the growth of the group<br />

Key Take-Aways:<br />

g An understanding of how CI supports and impacts the planning process via assumption<br />

inputs<br />

g Qualitative measures of CI contribution to the company<br />

g Quantitative measures for determining CI financial ROI to the company<br />

Track 4 - B Developing Competitive Intelligence Process for a<br />

B2B Company<br />

Steve Johnson Colin Drysdale<br />

Director, Strategic Marketing Corporate Planning Analyst<br />

T.D. Williamson Inc. T.D. Williamson Inc.<br />

◆ Early Exposure<br />

Executive Insight Presentation<br />

Limited Seating<br />

In a B2B business model, how can you obtain information from private companies that are<br />

competitors? What information are you limited to and what analysis/conclusions can you make out<br />

of it? This presentation draws upon a practical example to introduce a template for a competitor<br />

intelligence brief.<br />

Key Take-Aways:<br />

AGENDA Wednesday<br />

g A step by step guide to design a competitive intelligence process from scratch for B2B<br />

companies<br />

g Ideas to overcome issues like lack of information on private companies, and to make the<br />

best use of information to make strategic and tactical decisions<br />

g Template and process to help you immediately get started, and to develop and adhere to<br />

realistic timelines<br />

Track 5 The Information and Communication Technology<br />

Industry's Top Game Changer<br />

Edward W. Allison<br />

Director Competitive Solution Marketing<br />

Polycom<br />

Active Dialogue<br />

Limited Seating<br />

Join this active dialogue discussion to explore a game changer specific to the Information and<br />

Communication Technology industry and how this disruptive trend will change its future<br />

landscape. This session, moderated by an industry practitioner, is not designed to provide<br />

competitive intelligence on the industry itself. It is, rather, designed to explore and anticipate how<br />

the nature of the industry is likely to change as a result of Unified Communications growing<br />

adoption throughout the enterprise. This is a paradigm shift that is impacting all areas of business<br />

processes and will provide substantial advantage to those enterprises that can harness new<br />

processes. Unified Communications will, and already is, impacting Competitive Intelligence in the<br />

enterprise. New ways to identify KITS, collect, and communicate will enable CI practitioners to<br />

better influence tactics and strategies... or, be sidelined by those internal teams that better utilize<br />

this technology to incorporate CI processes into their native work streams. Where will you fall?<br />

2:40pm - 3:40pm Concurrent Tracks<br />

Choose one of the following interactive sessions or executive insight presentations<br />

during this time frame:<br />

Track 1 - A How To Use Customer Time as a Competitive<br />

Weapon<br />

Facilitator:<br />

Adrian Ott<br />

Chief Executive Officer<br />

Exponential Edge, Inc.<br />

✪ Veteran Exposure<br />

Interactive<br />

Limited Seating<br />

Time is today’s turbulent markets’ new competitive differentiator. From CEOs to soccer<br />

moms, time is the scarcest resource. Time’s the most overlooked but biggest opportunity in<br />

the executive’s toolbox when making decisions. Executives spend countless hours<br />

determining demographics, pricing, and product functionality yet devote scant attention to<br />

how time shapes customer decision-making. Time-Value Economics (Time-onomics) address<br />

the hidden but powerful forces that drive behavior in today’s always-connected, informationoverloaded<br />

economy. This session will provide insight regarding Time-onomic mindsets for<br />

today’s customer realities with outcomes of tapping into new markets, converting products<br />

into customer habits, and developing advantageous tools for using time.<br />

Key Take-Aways:<br />

g A guide on how to apply time-value innovation to tap into new growth markets, new<br />

customer ecosystems, and business models<br />

g Success factors for turning a product or service into a customer habit<br />

g Approaches to innovate breakthrough offerings that redefine categories and disrupt industries<br />

g Tools for developing Just-in-Time Sales Information, and ways to avoid being broadsided<br />

by a time alternative competitorz<br />

SCIP 2012 | www.scip.org 17

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