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appearance (kb) : penampilan appreciate (kkt) : menghargai attend (kkt) : menghadiri attitude (kb) : sikap cubicle (kb) : ruang kecil etiquette (kb) : tatacara fetch (kkt) : mengantar impression (kb) : kesan manner (kb) odorous (ks) personality (kb) possess (kkt) snort (kkt) spill the beans spit (kki) spouse (kb) stock (kb) : sikap/cara : berbau : kepribadian : memiliki : mendengus : membocorkan rahasia : meludah : pasangan (suami/istri) : persediaan barang Effective Communication | Unit 1
DID YOU KNOW? What a Busy Day! Corporate Culture in America a. Americans view the business card as a source of future information and tend to exchange cards casually. b. Americans prefer directness in communication. When Americans say "yes" or "no," they mean precisely that. "Maybe" really does mean "it might happen"; it does not mean "no." c. Americans are often uncomfortable with silence. Silence is avoided in social or business meetings. d. Americans put a great deal of value on the written word. American law almost always requires contracts to be written out. Verbal contracts are rarely legally binding. Make sure you read the fine print. e. It is very important in written communication to spell names correctly and have correct titles. If you are unsure of these, call the person's assistant to get the correct spelling and title. f. Keep appointments once they are made. You may not get a second chance if you do not. g. When you are doing business in the United States, you must be on time. Americans view someone being late as rude, showing a lack of respect and having sloppy, undisciplined personal habits. Being "on time" in business situations generally means being about five minutes early. Five minutes late is acceptable with a brief apology. Ten to fifteen minutes late requires a phone call to warn of the delay and to apologize. h. It is very important to meet deadlines. If you tell someone that you will have a report to them by a certain date, or that you will fax something to them immediately, they will take you at your word. People who miss deadlines are viewed as irresponsible and undependable. i. Meetings are generally informal and relaxed in manner, but serious in content. Often an agenda will be distributed before a meeting, so the participants will be prepared to discuss certain topics. A successful meeting is short and to the point. Be prepared to begin business immediately, with little or no prior small talk. j. Participation is expected in meetings. A quiet person may be viewed as not prepared or as having nothing important to contribute. k. Meetings often end with a summary and an action plan for the participants to execute. A meeting is only considered successful if something concrete is decided. <strong>Source</strong>: http://www.davekahle.com/qa/businessetiquette.htm
Page 1 and 2: EFFECTIVE COMMUNICATION Ele enta y
Page 3 and 4: Hak Cipta pada Departemen Pendidika
Page 5 and 6: KATA PENGANTAR Puji syukur kami pan
Page 7 and 8: KEY TO PRONUNCIATION Vowel Phonetic
Page 9 and 10: LIST OF ABBREVIATIONS kb : kata ben
Page 11 and 12: Below are some words you are going
Page 13 and 14: Study the expressions below. MODAL
Page 15 and 16: Besides, you also have to be aware
Page 17 and 18: Questions 1. Has Ika finished her s
Page 19 and 20: Your message: Your friend’s reply
Page 21 and 22: E. Let’s Review Here is Opi’s
Page 23: In this unit, you have learnt about
Page 27 and 28: In this section, you will listen to
Page 29 and 30: Can you pronounce these words? Chec
Page 31 and 32: I am a Webmaster. Study the express
Page 33 and 34: Picture 2.2 Source: www.FXstyle.com
Page 35 and 36: Vocabulary apprentice (kb) : karya
Page 37 and 38: I am a Webmaster. Combine these sen
Page 39 and 40: Write a CV of your own. Then, in pa
Page 41 and 42: Let’s do a role-play. Your friend
Page 43 and 44: c. Asking about one’s educational
Page 45 and 46: Listen to conversations and while y
Page 47 and 48: Listen to the text again and then a
Page 49 and 50: Rearrange the sentences below to ma
Page 51 and 52: Could I take your message, please?
Page 53 and 54: Then, we should time our call intel
Page 55 and 56: Work in pairs. Take turns to ask an
Page 57 and 58: Rules of the game: Let’s play the
Page 59 and 60: Find two texts about how to develop
Page 61 and 62: advice (kb) : saran/nasehat attend
Page 63 and 64: You will listen to a report. After
Page 65 and 66: Now, answer these questions. Number
Page 67 and 68: HOTEL RECEPTIONIST GUEST What can I
Page 69 and 70: Picture 4.7 Source: www.clikart.com
Page 71 and 72: Questions 1. What are the standard
Page 73 and 74: Suppose you are a receptionist who
Page 75 and 76:
Rules of the game: Let’s play the
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7. Suppose you are a waiter/waitres
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4. How to state preferences Offerin
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1) 2) project (kb) propose (kkt)
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In pairs, take turns to ask and ans
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4. The sign means … a. you must d
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1 Arrange these jumbled paragraphs
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Underline expressions in the email
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Now, find an example of an office m
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Let’s sing. A New Day Has Come by
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3. How to express necessity using m
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7. What does the woman say to know
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Speaking Section In this part, you
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Questions Answer the following ques
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Choose the correct words to complet
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Read and study the following text a
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Edison’s greatest inventions incl
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other secondary crops planted arrou
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Benjamin Franklin, an American prin
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The past continuous tense describes
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1) 3) 5) Picture 7.2 Source: www.
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Work in groups, study the dialogue
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Here is an incomplete conversation
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Picture 7. 15 Source: www.en.wikipe
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Monday ____________________________
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Work in groups of three. Ayu and he
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Find calendars of events in your to
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appointee (kb) : utusan count (kkt)
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The following words will help you d
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1. Listen to the dialogue again.
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Next, dial the phone number to whic
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You have jumbled paragraphs about h
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Are you interested in making a yumm
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5. After that, pass the long end of
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Work in groups of four. Create an i
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lary List authorise (kkt) :memberi
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I Agree with You Work in pairs. Lis
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I Agree with You Work in groups of
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I Agree with You Work in pairs and
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Deliver rebuttals against the negat
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I Agree with You Answer the followi
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I Agree with You Now, let’s pract
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How much improvement have you made
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DID YOU KNOW? Picture 7.15 Source:w
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6. When was Einstein born? a. March
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15. What does ‘he’ in paragraph
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Naterop, Jean B. & Revell, Rod. 198
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Appendix 1: Listening Scripts Dia
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Dhimas : I think we have to start t
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“Excuse me, Sir. Mr Siregar is wa
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5. A: Will you come dinner with me
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Trisno : I know. My chances would b
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This text is for number 6 - 10 Ele
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GLOSSARY adjective clauses : clause
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NOTES Elementary Level
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