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SMK - Bursa Open Source

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TABLE OF CONTENTS<br />

Kata Sambutan ......................................................................................................... iii<br />

Kata Pengantar …………………………………………………………………………..... iv<br />

Table of Contents …………………………………………………………………………..... v<br />

Key to Pronunciation ………………………………………………………………………… vi<br />

List of Abbreviations ………………………………………………………………………… viii<br />

Unit 1 WHAT A BUSY DAY! ……………………………………………….. 1<br />

Everyday conversation in professional and personal contexts<br />

Unit 2 I AM A WEBMASTER. ..............................................................…………… 17<br />

Asking and telling job description<br />

Asking and telling educational background<br />

Unit 3 COULD I TAKE YOUR MASSAGE, PLEASE? ..................................... 35<br />

Making and Receiving a call<br />

Taking message in a phone call<br />

Asking for and giving advise<br />

Unit 4 I’D LIKE TO SEE THE MANAGER …………………………………….. 53<br />

Handling guests<br />

Taking message through direct interaction<br />

Unit 5 COULD YOU SUBMIT THE REPORT OF THE LAST MEETING? ……….. 71<br />

Expressing necessity<br />

Review 1 ……………………………………………………………………… 87<br />

Unit 6 WHERE DID YOU GO? ……………………………………………………... 91<br />

Telling past activities<br />

Making one’s biography<br />

Unit 7 I’M GOING TO HAVE A MEETING ON MONDAY. …………………… 107<br />

Making appointments<br />

Unit 8 FIRST OF ALL, ENTER YOUR PASSWORD …………………………... 125<br />

Giving instruction<br />

Unit 9 I AGREE WITH YOU …………………………………………………………… 141<br />

Expressing agreement<br />

Expressing disagreement<br />

Giving opinions<br />

Giving suggestions<br />

Review 2 ………………………………………………………......................... 157<br />

Bibliography ……………………………………………………………………………… 161<br />

Appendices ……………………………………………………………………………… 164<br />

Listening Script ……………………………………………………………………………. 164<br />

Answer Key ……………………………………………………………………………. 175<br />

Glossary …………………………………………………………………………… 176<br />

Subject Index ………………………………………………………………………… ....... 177<br />

Effective Communication v

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