SMK - Bursa Open Source
SMK - Bursa Open Source
SMK - Bursa Open Source
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TABLE OF CONTENTS<br />
Kata Sambutan ......................................................................................................... iii<br />
Kata Pengantar …………………………………………………………………………..... iv<br />
Table of Contents …………………………………………………………………………..... v<br />
Key to Pronunciation ………………………………………………………………………… vi<br />
List of Abbreviations ………………………………………………………………………… viii<br />
Unit 1 WHAT A BUSY DAY! ……………………………………………….. 1<br />
Everyday conversation in professional and personal contexts<br />
Unit 2 I AM A WEBMASTER. ..............................................................…………… 17<br />
Asking and telling job description<br />
Asking and telling educational background<br />
Unit 3 COULD I TAKE YOUR MASSAGE, PLEASE? ..................................... 35<br />
Making and Receiving a call<br />
Taking message in a phone call<br />
Asking for and giving advise<br />
Unit 4 I’D LIKE TO SEE THE MANAGER …………………………………….. 53<br />
Handling guests<br />
Taking message through direct interaction<br />
Unit 5 COULD YOU SUBMIT THE REPORT OF THE LAST MEETING? ……….. 71<br />
Expressing necessity<br />
Review 1 ……………………………………………………………………… 87<br />
Unit 6 WHERE DID YOU GO? ……………………………………………………... 91<br />
Telling past activities<br />
Making one’s biography<br />
Unit 7 I’M GOING TO HAVE A MEETING ON MONDAY. …………………… 107<br />
Making appointments<br />
Unit 8 FIRST OF ALL, ENTER YOUR PASSWORD …………………………... 125<br />
Giving instruction<br />
Unit 9 I AGREE WITH YOU …………………………………………………………… 141<br />
Expressing agreement<br />
Expressing disagreement<br />
Giving opinions<br />
Giving suggestions<br />
Review 2 ………………………………………………………......................... 157<br />
Bibliography ……………………………………………………………………………… 161<br />
Appendices ……………………………………………………………………………… 164<br />
Listening Script ……………………………………………………………………………. 164<br />
Answer Key ……………………………………………………………………………. 175<br />
Glossary …………………………………………………………………………… 176<br />
Subject Index ………………………………………………………………………… ....... 177<br />
Effective Communication v