SMK - Bursa Open Source

To receive a call
Greetings (Good morning/afternoon/evening)+ name of your company.
Can I help you? May I help you?
Who’s calling, please? Who’s speaking, please?
May I have your name, please? Could I have your number?
Hold on, please. Just a moment, please.
I’m sorry. The line is engaged. Sorry, Sir/Ma’am. The line is busy.
I’ll put you through to Mr/Mrs…
Do you want to hold on, or call again later?
Can I take your message?
Could you speak up, please? It’s a terrible connection.
Picture 3.2
Source: www.photosearch.com
Complete the missing words in the transcript below based on the
information you hear. The listening script is in the appendix.
Dona is a (1) ______ in our company. One day, the
telephone rang and she answered it.
“May I (2) _____ to Mr Aji Danuarta, please?” a caller said.
“Who is (3) _________, please?” Dona asked.
“Mr Alan Bagio,” the caller said.
Dona put her hand over the mouthpiece and spoke to Mr
Danuarta.
“It’s Mr Alan Bagio, Sir,” she said. “He wants to speak to you.”
“What… again!” Mr Danuarta exclaimed.
“He wants to (4) ______ us those (5) ______, doesn’t he?”
“Yes, Sir,” Dona said.
“He (6) _____ yesterday and he rang up (7) _____ last week,”
added Dona.
“We don’t (8) _____ new typewriters. I told him that yesterday,”
Mr Danuarta said.
“What shall I (9) ____, Sir?” Dona asked.
“Say that (10) ______,” Mr Danuarta said.
Dona spoke into the receiver. “Mr Bagio,” she said, “I’m afraid you
can’t speak to Mr Danuarta now. Mr Danuarta says that he’s very busy
Picture 3.3
and doesn’t want to be bothered.”
Source: www.photosearch.com
Vocabulary
mouthpiece (kb) : bagian telepon yang diletakkan di dekat mulut
receiver (kb): bagian telepon yang diletakkan di dekat telinga
typewriter (kb): mesin ketik
Adapted from: Alexander, 1987
Effective Communication | Unit 3