Annual Report - Chief Executive Office - Los Angeles County

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General Government Services Rick Auerbach Assessor (Elected 12/04/00) Fiscal Year 2006-2007 Budget Gross Total Less Intrafund $146,798,000 Transfer $105,000 Net Total $146,693,000 Revenue $59,823,000 Net County Cost $86,870,000 Positions 1,515.0 Christina Sciupac is the department’s new property owner’s advocate, the second person to hold this post created by Assessor Auerbach in 2000 to help resolve unusual situations involving homeowners or small businesses. 60 Assessor County of Los Angeles Annual Report 2006-2007 The mission of the Los Angeles County Assessor is to create an accurate assessment roll and provide the best possible public service. The annual assessment roll consists of more than 2.6 million assessments of real estate, personal property, and fixtures used by businesses, in addition to boats and aircrafts. Each property is listed by owner, location, and assessed value. The total assessed value of all properties for the 2006 assessment roll is $962 billion. Major Accomplishments 2005-2006 Improved the process for electronic filing of business property statements through a statewide program for firms located in more than one county. Completed phase one of an interoffice database to track potential escaped legal entity transfers of ownership. Created a “supplemental tax estimator” on website to help estimate the amount(s) of pending supplemental property tax bill(s). Developed a statewide, multi-county audit program of certificated aircraft assessments to support recently enacted legislation. Improved access to the most requested brochures and information by translation to various languages. Major Objectives 2006-2007 Complete phase two enhancements of the Legal Entity Ownership Program Tracking System by expanding data fields and providing for automatic creation of forms and reports. Finalize evaluations of vendors’ reengineered solutions for improved business operations to assess secured property. Develop and implement a computer program for the paperless appraisal of residential income and commercial-industrial properties, including electronic work distribution, valuation, supervisory approval, and processing. Secure permanent funding for property tax administration. Develop and implement an electronic program for the annual personal property canvass. Assessor Rick Auerbach meets with Realtors Advisory Committee, one of four citizen panels he appointed to provide professional suggestions about the department’s procedures and policies.
County of Los Angeles Annual Report 2006-2007 Consumer Affairs The Department of Consumer Affairs (DCA) provides consumer protection, counseling, complaint investigation, and mediation services to consumers and businesses in Los Angeles County through advocacy, empowerment and education. Staff investigates and mediates complaints of unethical and deceptive business practices between consumers and merchants. The department also conducts special investigations that are presented to prosecuting agencies for civil and criminal prosecution. DCA serves as the central reporting agency for real estate fraud and works closely with private industry groups, government agencies, and law enforcement agencies to detect and investigate real estate fraud. The Small Claims Advisor Program helps litigants prepare and present their cases in Small Claims Court. The Dispute Settlement Service program provides mediation services to consumers, businesses, and neighbors to resolve disputes informally and divert cases from the courts. DCA’s Adult Protective Services program provides consumer protection and holds educational forums for at-risk senior citizens. The department’s Volunteer and Internship Program enhances consumer services and provides meaningful volunteer and internship opportunities for students and community members. DCA’s Public Outreach section educates consumers and businesses through print publications, Internet resources, and community events. The department administers seven self-help legal access centers that operate at the Van Nuys, Inglewood, Pomona, Antelope Valley, Long Beach, San Fernando, and Santa Monica courthouses. Major Accomplishments 2005-2006 Named “Agency of the Year” by the National Association of Consumer Agency Administrators and received awards from the National Association of Counties (NACo) and the Quality and Productivity Commission recognizing the success of the JusticeCorps (AmeriCorps) program and the department’s Plain Language Initiative. Developed and distributed an identity theft protection brochure to County employees and consumers. Secured more than $39 million in restitutions for County residents through consumer protection and real estate fraud investigations. Investigated fraudulent payday lenders that had been victimizing consumers and assisted prosecuting agencies in filing a $2 million lawsuit against one lender. Utilized volunteers and interns for consumer counseling and mediation services, which provided services valued at more than $475,000. Counseled more than 160,000 small claims litigants through the Small Claims Advisor Program. Launched new website with a more user-friendly design and enhanced online consumer information and resources. Major Objectives 2006-2007 Provide more online information and enhanced services for consumers. Create new identity theft unit to identify trends in consumer fraud and develop methods for consumers to protect themselves. Expand the Small Claims Advisory Program to provide more assistance at branch offices, using increased revenue from court filing fees. Translate consumer information brochures into Spanish to increase the public’s accessibility to consumer information. Implement staff training initiative to ensure that staff members continue to be national leaders in the area of consumer protection. Enhance the department’s Performance Counts! measures to develop new methods of evaluating the impact of various programs and measuring their success. General Government Services Pastor Herrera, Jr., Director (Appointed 03/19/91) Fiscal Year 2006-2007 Budget Gross Total Less Intrafund $6,547,000 Transfer $430,000 Net Total $6,117,000 Revenue $1,756,000 Net County Cost $4,361,000 Positions 54.0 Department participates in Take Our Daughters and Sons to Work Day. Director Pastor Herrera, Jr., and Chief Deputy Director Tim Bissell motivate staff and volunteers at a staff training event. 61
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Annual Report - Chief Executive Office - Los Angeles County

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