AMMJ - Library

Strategic Maintenance Reporting To
Enable Sustained Improvement
Jim Harper APMMS P/L Australia
This is the third in a series of articles based around a successful national Computerised Maintenance Management
System (CMMS) implementation. The first two articles dealt with application selection, change management and
lessons learnt on the journey.
• The Rise and Rise of Tier One ERP Maintenance Systems (AMMJ October 2007)
• Lessons from a Successful National CMMS Implementation (AMMJ July 2010)
This article discusses how strategic maintenance reporting can facilitate sustained improvement, leading to smarter
and more focussed maintenance and ultimately cost reduction.
Background
The challenge of any systems implementation firmly rests with the business after the implementation has finished.
The real challenge will be after the implementation team has left and the “novelty” factor of having a well structured
and usable tool has worn off. How is interest and focus maintained for the long haul?
Whilst the second article covered many areas that help system and process sustainability (such as maintenance
ownership, process reinforcement tools etc) this article will deal with strategic reporting and how it can positively
influence maintenance behaviour and lead to sustained improvement. It must be assumed that senior business
managers are committed to sustained improvement for, as stressed at length in previous articles, nothing will happen
without this leadership.
So how can strategic reporting drive these ongoing benefits?
What reports are needed and who should receive them?
Reporting Strategy
Any reporting strategy will ultimately
determine the data presented. This data
will need to be presented in a format that
will enhance and focus on the desired
outcomes of the business. So naturally
an agreement on the most relevant key
performance indicators (KPI’s) is needed
as a starting point.
The standard report set developed during
this national CMMS implementation was
built around 5 key areas and put together
in a “report pack”. The key areas were:
• Cost control
• Work management
• Maintenance effectiveness
• Asset husbandry
• System administration
This paper will briefly summarise 5 key
reports (out of a total of 12 standard reports
in the “report pack”). Each is explained,
with examples of the report outputs. In
all examples it should be noted that the
report content is always presented the
same way, with “total” values presented
first as a summary and then drill down
details (in this case by site).
• Cost Control
Whatever your involvement in
maintenance (whether actively managing
or keenly monitoring) a key driver will be
cost control. The key message of course
is to be able to maintain your assets to
Figure 1a
Maintenance Actuals and Budget Report - YTD Costs By Location
Vol 24 No 1