Introduction to ITIL

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Service Strategy affects every phase of service management: Provides the services that need <strong>to</strong> be designed in Service Design Provides the structures and constraints for Service Transition Provides the services that need <strong>to</strong> be operationalized for Service Operations Strategic demands influence quality perspectives and require CSI at all levels of service management. Service Strategy Service Strategy
Processes at the Strategic Level: Financial Management Demand Management Service Portfolio management ● Service Pipeline ● Service Catalog ● Retired Services Service Strategy Service Strategy
Page 1 and 2: Introduction to ITIL The “Fifty C
Page 3 and 4: A systemized assembly of good pract
Page 5 and 6: Value: Utility (fitness for purpose
Page 7 and 8: ITIL’s Five Phases of IT Service
Page 9: Service Strategy: Services/service
Page 13 and 14: Service Design processes: Service C
Page 15 and 16: Service Transition processes: Trans
Page 17 and 18: Service Operations processes: Event
Page 19 and 20: The Seven Step CSI Process What sho
Page 21 and 22: Whew!
Page 23 and 24: In 2004 Stephen Elliot, Senior Anal
Page 25 and 26: Click to edit Master text styles Se
Page 27 and 28: Our change management system—prog
Page 29 and 30: Training and education Then using t
Page 31: There are five phases of Service Ma

Introduction to ITIL

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