Introduction to ITIL
Introduction to ITIL
Introduction to ITIL
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The Seven Step CSI Process<br />
What should you measure?<br />
What can you measure?<br />
Measure (Gather Data)<br />
Process Data<br />
Analyze Data<br />
Present and use information<br />
Implement Corrective Action<br />
Service<br />
Operation<br />
s<br />
Continuous<br />
Service<br />
Improvement Service<br />
Design<br />
Service<br />
Strategy<br />
Service<br />
Transitio<br />
n<br />
Continuous Service Improvement
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