Introduction to ITIL

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ITIL focuses on IT as a Service provided to its Customers Users IT Provides Value to its users. ITIL and IT as a Service
Value: Utility (fitness for purpose—features and functionality) Warranty (fitness for use—availability, accessibility, etc)-- Value defined
Page 1 and 2: Introduction to ITIL The “Fifty C
Page 3: A systemized assembly of good pract
Page 7 and 8: ITIL’s Five Phases of IT Service
Page 9 and 10: Service Strategy: Services/service
Page 11 and 12: Processes at the Strategic Level: F
Page 13 and 14: Service Design processes: Service C
Page 15 and 16: Service Transition processes: Trans
Page 17 and 18: Service Operations processes: Event
Page 19 and 20: The Seven Step CSI Process What sho
Page 21 and 22: Whew!
Page 23 and 24: In 2004 Stephen Elliot, Senior Anal
Page 25 and 26: Click to edit Master text styles Se
Page 27 and 28: Our change management system—prog
Page 29 and 30: Training and education Then using t
Page 31: There are five phases of Service Ma

Introduction to ITIL

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