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Introduction to ITIL

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Service Operations processes:<br />

Event Management<br />

Incident Management<br />

Problem management<br />

Request fulfillment<br />

Access management<br />

Service<br />

Operation<br />

s<br />

Service Operations<br />

Service<br />

Design<br />

Service<br />

Strategy<br />

Service<br />

Transitio<br />

n

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